While sitting in my jeep (parked) I reached into the back seat from the driver seat. The driver side headrest popped randomly. I looked up how to reset it and it appears this has been an issue since 2014 due to the plastic retention clips breaking at random. Seeing as how it is a safety measure to reduce injury when rear ended I feel as if this is something jeep should recall since this has been a reoccurring problem for almost 5 years.
2018 Jeep Grand Cherokee seats complaints
Page 3 of 3: complaints 41 to 43 of 43, newest first, as owners wrote them.
Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the u-connect system failed as the radio and bluetooth randomly disengage with a loud noise. The contact also stated that the front passenger's and driver's side seat warmer would inadvertently engage. The vehicle was taken bluebonnet jeep (283 ih 35 east, new braunfels, tx 78130) where the failure was diagnosed and the contact was informed that the u-connect system needed to be replaced. The vehicle was not repaired due to the warranty being expired. The manufacturer was notified of failure and confirmed that the warranty was expired and that any repairs would be at the owners expense. The approximate failure mileage was 38,750.
Power driver seat adjusts forward while I am in motion. Dangerous driving condition occurs when I am crammed up against the steering wheel. At dealership x 2 with no resolution. They claim to have performed a memory and software reset.
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