While driving on a city street the electric power steering failed with no prior indication of a problem. This made the vechile very difficult to steer at low speed. The dealer diagnosed the problem as a failed electric power steering pump. The repair requires replacement of a complete rack an pinion system as the pump is a integrated part. The vehicle has less than 15,000 miles.
2019 Jeep Grand Cherokee steering complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
Driving my car around a curve when the wheel locked up on me and started turning in the other direction and into opposing traffic
I was driving my car and the car shut down and steering wheel locked in place. A flashing message came on to restart my car. Luckily I was on an empty road and no one was behind me.
On sep 2, 2019 while traveling straight at around 60mph the steering wheel turned slightly to the left and locked in that position for a few seconds, almost causing a deadly crash on the freeway as the vehicle almost hit the cement divider. I applied force to turn the wheel in the other direction, to no avail for a few seconds, but then when the wheel "unlocked" it clicked and the car swerved to the right, causing us to almost spin around. I held the wheel as straight as I could, but we did get into a collision when the car was already straightening back. I requested maintenance records from avis, the rental company, but they denied releasing them. Can someone please compel them to release maintenance records for this vehicle? We almost died that day and they won't take any responsibility for the faulty steering mechanism. Avis is actually attempting to collect money from me for the damages but won't release the records. Thank you!
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