The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.
2020 Jeep Grand Cherokee driver assistance complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Park sense feature is turned off, but park sense keeps engaging. With erro message "put in park then put in gear. I receive this erro message 4 0r 5 time, before I'm sble to put in gear and drive vehicle, this has been happening peridocally since I bought the vehicle, but getting more frequent.
While slowly turning into a parking slot in front of a building, the vehicle surged forward, jumping the curb and striking a metal handrail and the corner of the building. Substantial damage resulted to the front, hood and cooling systems.
Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done
The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying.
While I was parking near the beach, the car started accelerating and the breaks became unresponsive. As a result, the car crushed into the water and got submerged. I was able to leave through the window before it got flooded
I have had continued issues with my vehicle for over four months. It started as noticing the "favorite artist" button not working on the vehicle correctly. It then changed to the screen restarting while I was driving down the road, sometimes multiple times. It then progressed to the backup camera freezing, which has almost caused multiple accidents. The dealership upgraded the software, replaced the backup camera, and most recently replaced the radio itself. After multiple visits and time spent waiting for my vehicle to be fixed under warranty, there doesn't seem to be anything else they can do to fix my problem. I believe my vehicle is a lemon, and I do not feel safe with the electrical issues. Since testing and getting replacement parts, my vehicle continues to restart its screen randomly, the backup camera freezes, and the artist button does not work half the time. The screen restarting mid drive freaks me out because it just stops and restarts, and the backup issue is a major safety concern. It often stays frozen for long periods of time. (not able to upload video evidence, only picture of screen). Screen at one point wouldn't let me back up without turning off the parking sensors because it thought their was something behind the car, and there was physically nothing to make the sensor think that way. Have had multiple service calls trying to fix the issue and am now going to venture down the lemon law lane.
Tl* the contact owns a 2020 jeep grand cherokee. The contact stated that the radio display failed to remove the rear view camera image after shifting out of reverse. The vehicle was taken to nucar chrysler dodge jeep ram of tilton (40 e main st lot c, tilton, nh 03276, (603) 729-1167) where it was diagnosed with needing the radio display to be replaced. The vehicle was repaired however, the failure persisted. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 20v191000 (back over prevention) however, the VIN was not included. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 26,021.
I shifted from park to drive to reverse out of my parking space to shift to drive. I was driving on the road when I noticed the screen stuck on the reverse image. It was bot do anything and remained frozen until I reached my destination.
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