Two instances: 1) While reversing out of a parking spot, several warning lights flashed at once, including Power Steering System disabled, Service Hybrid Engine System, and two others - lost power steering. I parked and restarted the car and it drove normally. 2) While in park, the car started but would not shift gears and it would not turn off. It was stuck in this position for 10 minutes until the ignition button finally responded and shut off.
2023 Jeep Grand Cherokee engine complaints
Page 3 of 4: complaints 41 to 70 of 88, newest first, as owners wrote them.
Vehicle randomly will not shift from first gear to second gear. This has caused very high rpm’s in first gear and I have almost been hit from behind each time. I must put flashers on, pull over, shut engine off and restart to clear the issue! It is Very Dangerous! It has been to the dealership to be fixed, but they have been unable to duplicate the issue
The contact owned a 2023 Jeep Grand Cherokee. The contact stated that while the vehicle was parked under the carport, a loud bang was heard coming from outside. The contact's husband was inside the residence in the back room when the abnormal sound was heard. The contact's husband did not go outside to check the origin of the sound until a second abnormal bang could be heard coming from outside. The contact's husband went to check the sound and noticed that the front section of the residence was on fire. The contact called the emergency number, and the police and fire department were dispatched. The fire destroyed the residence and burned a vehicle that was parked in the backyard. The fire department was able to extinguish the fire. The contact's husband inhaled smoke and was taken to the hospital by ambulance. The contact's cat perished in the fire. A police report and a fire department report were filed. The fire Marshal was called to the residence. The vehicles were consumed by the fire and destroyed. The contact's vehicle was left at the residence since it was not insured. The contact notified the insurance company, and the vehicle parked in the backyard was towed by the insurance company to an unknown location. Per the fire marshal, the origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was approximately 27,000.
I am writing to express my serious concerns regarding the safety of my Jeep. My vehicle has been to the Jeep dealership approximately five times for the recurring Service Hybrid System Error. Most recently, in August 2025, I received this error again along with a check engine light. Each time this error occurs, I notice that my Jeep drives differently, which raises concerns about its reliability and safety. At present, my Jeep has been at the dealership for approximately 25 days. The dealership has indicated that the issue is related to the 73C code. Despite repeated visits, the problem has not been permanently resolved. I am very concerned about my own safety, as well as the safety of others on the road, particularly because I have been informed that my Jeep is part of the 1% recall group. The ongoing malfunction makes me uneasy about driving the vehicle, and I strongly believe this presents a potential hazard. I respectfully request urgent attention to this matter and a clear resolution to ensure the vehicle is safe to operate.
Backing into a parking space in reverse the vehicle all of a sudden begins to accelerate forward with the gear selector showing "R" illuminated almost causing me to hit 2 cars parked in front of me. After putting the vehicle in park and reverse again i was able to park and then the vehicle gave a "service hybrid system" warning and then stalled out. I had no issues prior to this and it seems the 95B recall had something to do with it as I had this performed a week prior. It has a stored code for " digital input crash " according to the dealer but they said it is deemed safe to drive. I don't think so.
I was driving my Jeep grand Cherokee 2023 at night on the 580 freeway in Northern California. Was traveling about 65 MPH. When the vehicle lost all power. I was barely able to pull off to the right shoulder still was partially in the right most lane. After multiple attempts of Restart the vehicle, it did restart after about 10 minutes. I’ve taken the vehicle in to the nearest dealership on a flatbed truck. It has been there since the beginning of June. Jeep is unable to repair the vehicle sighting a software update needed for the hybrid system that they have not released yet. This problem will apply to any 4XE vehicle by Jeep. Vehicle is not safe to operate on public roads. Jeep does not seem interested in accelerating the fix. I’ve been waiting nearly 3 1/2 months.
This vehicle continues to have electrical issues which effects the drivability. For the current service visit, the vehicle was taken in due to “shut down” or “shudder off” as if the car had completely been downshifted and lost power while in full drive mode causing a driving interruption. This driving interruption causes a concern for safety. As of today, the vehicle has been in the service department for 56 days. Red wrench appears each time with "Service Hybrid System", check engine light. Discussions with service department: "No definitive fix" ..•B273C-00 Meaning: (one of the codes) The code specifically points to an issue with the digital crash input, meaning the vehicle's computer is detecting a "crash" event, even when one hasn't occurred. •4xe Specific: This code is frequently seen on Jeep 4xe models, likely due to the complexity of the hybrid system and its interaction with the ORC.
1. Driving freeway, Lightening bolt warning, ETC came on lost power. 2. At home level 2 charging, charge to 100%. Next day EV charge down to 85% lost 15%. Car sits 3 days down to 1% EV charge. Discharging for no reason. 3. Took to dealer, check for codes. No Fix available. Dealership, took car and put me into rental. I was told unsafe to drive and told may be 2 to 3 months before fix will be available. Currently dealership has 3 other cars taken off the road. One has been there since June. All recalls had been done!
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH, the vehicle lost automotive power. The contact stated that two unknown messages were displayed on the instrument panel. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the costs. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
As I was driving in a parking lot, the service hybrid error popped up and then suddenly the vehicle was showing to press brake & hit start button. The vehicle began slowing down and even while pressing the gas the vehicle wouldn’t do anything. I was able to coast into an empty part of the parking lot. The vehicle then wouldn’t go into park. The emergency brake engaged without me doing anything. Then it kept telling me to press brake & hit start button but it wouldn’t do anything. The veg hole seemed to be on. But acted as if it was off. I sat disabled in the parking lot for 5-10 minutes before it would turn back on and let me resume normal activities.
In February 2025, my jeep would flash a “Service Hybrid System” code that would last about 3-5 seconds and disappear. This happened about 4-5 times over the next few months, code would not stay up and vehicle seemed unaffected. On June 10, I was driving with son on a highway about 60 mph when my car completely shut off, no power to engine, no power steering- absolutely nothing. We experienced a very aggressive jerk when this happened and I limped the vehicle off to the shoulder- we live in a remote area and I had no cell service. I was able to restart my car and drove it in “e-save” mode home. The next day, I drove my car again and had my son and daughter in the vehicle and the same exact thing happened. I was driving about 55mph around a corner with a large semi coming at me in the oncoming lane and my vehicle shut off and lost power and power steering. I was terrified that I would veer into that truck and there was not a shoulder readily available. We had to yet again limp the vehicle a few yards around the corner to pull off and I did not have service. So I had to walk to call my husband to pick my children up. The car has been at the dealership since then and told there is a digital crash code showing with no eta on a fix. Stellantis has denied a buyback yet my car has 26,000 miles on it and is under warranty with no eta on fix. Vehicle is unsafe to drive and unfixable for 60 days now.
Vehicle wouldn’t go into gear June 2025 was towed due to service engine, abs braking error, service hybrid error. Messages were cleared and declared “no fix” wait for Stellantis update. 7/2025 vehicle service hybrid went on, vehicle lost acceleration when turning onto road. Brought back to jeep service indicated “no fix” Stellantis/jeep aware of issue. Customer states SERIVE HYBRID LIGHT TURNS ON AND THE VEHICLE IS LOSING POWER ON AND OFF VERIFIED CONCERN, CODE B273C-00, DOCUMENTATION FROM JEEP THIS ISSUE, IT IS A KNOWN ISSUE WITH NO REPAIR AVAILABLE AT THIS TIME, IT IS NOT RECOMMENDED TO PARK THE VEHICLE INSIDE UNTIL A REPAIR CAN BE PERFORMED Warranty COURTESY VEHICLE INSPECTION Section: SEE ATTACHED KNOW YOUR VEHICLE REPORT FOR INSPECTION RESULTS Warranty Claim Type:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated several unknown warning lights were illuminated. The contact stated that the transmission failed to shift into the intended gear. Additionally, the contact stated that an unusual alarm had sounded while the vehicle was parked. The vehicle was taken to the dealer, where the failure could not be duplicated. The contact was advised that the vehicle was unsafe to drive and could not be returned to the contact. The contact stated that the failure initially started a day after the vehicle was purchased, and the vehicle was taken to the dealer several times. The contact stated that while the dealer's mechanic was test-driving the vehicle, the mechanic was nearly involved in a crash due to the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The contact requested buy-back assistance. The failure mileage was approximately 13,000.
Hybrid electric system warning light on while driving with my family on the highway, difficulty with the rear seat headrests, fresh engine oil residue on the underbody. On two occasions, the vehicle remained on and was unresponsive, and all the lights on the dashboard came on, displaying lights and warnings for faults in the hybrid system and battery. It didn't respond when I tried to turn it off. as this may put my safety and that of my family at risk
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while his wife was driving 70 MPH, the temperature gauge rose extremely high, with the message “Engine Overheating” displayed on the instrument panel and the vehicle lost motive power. The contact’s wife pulled over and parked the vehicle while awaiting tow truck service. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 21,722.
Vehicle loses power and warning lights come on “maintenance on the hybrid system”. A little red wrench appears down the lower left corner. It all goes away after about a minute and a half vehicle only loses power for a brief moment.
My 2023 Jeep GC Overland 4XE was at the Jeep service center for the same issue in a week. I get a Service throttle control warning, CEL, then every warning light on the dashboard lit up. It happened on my driveway the other day and I would not drive. I had Jeep roadside tow it to a Jeep service center. On 7/9/2025 I picked up the Jeep. Service tec said no open recalls, no software updates and the throttle body module was reprogrammed. A 14-mile test drive was done and the codes did not return. Shortly after pickup, while driving at 65 MPH on the thruway, I got the same error message, Service throttle control along with a check engine light and all warning lights again lit up. The Jeep displayed a reduced power warning, and many other warning but I didn’t have time to look at the dashboard. The vehicle slowed to a crawl in limp mode at 23 MPH, the steering became very heavy and slow to respond. I was able to quickly move over to the shoulder, and I was almost rear ended by a tracker trailer. I got off the thruway, shut the engine off, then back on and was able to get full power back. I immediately drove it to the dealership service center. This is NOT safe vehicle to be in and there are many other reports of this happening.
While driving, the vehicle sends a message that the automatic cruise control has shut down, the car starts slowing down and doesn't respond to pressing on the gas. Only recourse is to move off to the side of the road, shut everything down and turn it back on. The batteries show two miles left on the electric system. This is the second occurrence. Both have occurred at highway speed.
When my plug-in hybrid vehicle’s service engine light came on, an authorized Jeep Dealership diagnosed and fixed the electric coolant heater then also performed a software up to address the recall 95B/the federal safety agency 24V‑720. In less than 2 weeks, my vehicle flagged a hybrid system error code “B273C.” The Jeep dealership immediately impounded my vehicle per the regional Stellantis technical team’s orders. My vehicle has been held at the dealership for over a month with no repairs or timeline for when a repair will be available. It’s unacceptable for a custom built fully paid off vehicle (2023 JGC 4xe Summit) to become such a huge liability and poorly reflects on the Jeep/Stellantis brand. There has been no support from their case management team and no urgency/ timeline provided for when this issue will be resolved. When manufacturing defects result in making a vehicle un-driveable, the manufacturer should prioritize finding a solution and provide customers with a rental of equitable quality to ensure the Jeep brand experience is maintained. Most importantly, for a vehicle that is only 2 years old, it is concerning from a safety perspective that it has had so many issues with the hybrid system for which the manufacturer has no solutions available.
The vehicle is a Jeep Grand Cherokee 4xe plug-in hybrid SUV. While driving in heavy traffic on a 45 mph road, the vehicle suddenly lost propulsion, with the dash lighting up with a large "Service Hybrid System" warning. After several seconds of no response, with traffic trying to work its way around my stalled SUV, the vehicle began to move again, albeit very slowly, just enough to limp it to a side street. After another 30 seconds or so, the problem cleared itself and the vehicle returned to a normal state of propulsion. I took the car to the dealer where I left it for more than a week. Apparently this is a known issue, and a code appeared (B273C-00, Digital Crash Input), but they were not able to replicate the issue while they had the vehicle and so they just reset the code. The automaker is also aware of this problem, but doesn't deem it severe enough to issue a warning to customers or provide alternative transportation while a fix is developed. The dealer's advice is to let them know when it happens again. At this point, I don't feel the vehicle is safe to drive, and it will remain parked until a fix is available.
BELOW IS THE LETTER I SENT TO STELLANTIS. I am writing to file an urgent and formal complaint regarding ongoing, severe safety and functionality issues with my Jeep 4xe , leased through Stellantis Financial. These issues have not only rendered the vehicle unreliable, but they have also endangered my life, the lives of my children, and the public-particularly as I work in an elementary school setting where safety is paramount. Most alarmingly, my Jeep 4xe recently reversed on its own at an accelerated speed without input, and would not stop until I prompted the brakes repeatedly. Had a child or pedestrian been behind the vehicle, the incident could've resulted in severe injury or death. As a parent and educator, this experience was traumatizing and has left me fearful of operating the vehicle in any public or residential space. Additionally, my vehicle frequently enters "turtle mode" (reduced power mode) without warning, significantly increasing my risk of being rear- ended in traffic. This unpredictability is unacceptable for any vehicle-especially one marked as a safe, family-friendly hybrid. These critical safety failures began shortly after the recall involving the vehicle's battery. Since then I've experienced: *Multiple simultaneous sensor malfunctions *Reduced driving speeds and performance *Inability to charge the vehicle on a professionally installed Level 2 charger *Recurring shop visits without permanent resolution While earlier issues were inconvenient, they pale in comparison to the dangerous and erratic behavior of the vehicle now. Despite repeated attempts by service technicians to address these problems, each "fix" is followed by a new or recurring issue. This pattern shows that the vehicle is fundamentally flawed and no longer safe to operate.
Had 60 miles to empty of gas and slowed down while entering a turn lane. All the electronics flashed a few times, forced the car into park (while moving) and then would not turn on to drive. Music continued to play, car would not turn off or restart, AC stopped working, and was unable to shift into neutral to get out of the road. Was almost hit by multiple cars getting into the turning lane expecting me to drive like everyone in front of me.
I was traveling on the highway at highway speed during peak commuting times when a notice to service hybrid system was displayed on the gauge cluster. The vehicle then lost all acceleration and shut down. I had to safely navigate to the side of the road with zero ability to accelerate or brake in fear of not being able to get off the roadway safely. I was automatically shifted into park once I reached a speed of around 5 mph.
The vehicle has been regularly throwing an error saying Service Hybrid System and having a massive stutter in power while the hybrid motor shuts off and the engine is started to try and take over immediately. The vehicle has been in the shop for this previously, only to be returned to me saying they don’t have a fix for the problem and to continue to drive it. This happened again at highway speed and caused a near immediate loss of 10-15 miles per hour and were it not for evasive driving on my part and the other car, would have caused an accident. This powertrain has major issues that continue to happen.
Car was recalled 95B. Recall completed in 1/25. Engine light 2/19/25. Car was held until 5/12/25. Had to trade car in for a lost of 6K dollars
When accelerating at highway speeds there is a significant power lag when the vehicle switches from between the internal combustion engine (ICE) and the electric motor causing deceleration in the vehicle. This is typically followed by a sudden surge in power causing rapid acceleration. This causes unpredictable speed and makes merging onto highway traffic difficult. When this issue occurs the "Service Hybrid Electric Vehicle System" warning lights illuminates. After several miles, the warning will turn off, but this occurs off and on when changing lanes, merging, or braking in heavy traffic. This typically only occurs at highway speeds when the vehicles transfers between ICE and Electric power frequently and has not been observed at normal city street speeds. The sporadic acceleration performance makes this vehicle dangerous to drive at highway speeds unless the electric motor is turn off. The car has been returned to the dealership numerous times to address this issue as it is still covered under warranty. However, they have informed us that "The code present in the car is currently under investigation by Chrysler. The Chrysler representative told us not to change any parts until Chrysler makes a decision on a potential recall." Despite repeated calls with Stellantis / Jeep customer service who promised us to expedite parts to the dealership for resolution, we are stil left driving this unsafe vehicle. This problem arose within 48 hours of the battery recall maintenance being performed and has been recurring ever since the repair.
We leased a 2023 Jeep Grand Cherokee 4xe in June 2023, and since that time the vehicle has been a chronic source of mechanical and electrical failure. Over the past two years, it has been in for service 11 times, spending more than 115 total days in the shop, with at least 9 repeat issues—largely related to high-voltage interference and hybrid system instability, from our research. The problems began before we ever took possession, with a service record at just 12 miles on the odometer showing a repair to the Integrated Dual Charging Module (1890169A). Since then, we've experienced a cascade of issues affecting sensors, control modules, cameras, switches, and critical vehicle systems—many of which appear to stem from electromagnetic interference (EMI) related to the hybrid platform. Key repairs have included: Park Assist and ADAS control modules (09/28/23) Reprogramming of multiple modules (backup camera, backup sensors) (01/25/24) Backup view camera replacement (02/16/24) Fuel system pump and lighting issues (04/05/24) High-voltage recall 95B, battery coolant pump, wiring harness, battery fire risk & issue (01/30–04/01/25) The final straw came on 05/09/2025, when—while driving 70 mph on the freeway—the vehicle suddenly shut off without warning. We lost all acceleration and power, forcing us to drift to the shoulder in traffic. It took multiple restart attempts and a wait period before the vehicle became responsive again. This was not only terrifying—it was dangerous. The next day, the Jeep dealer where the vehicle was purchased, picked up our car, and we’ve received no update on its status. It is currently undrivable, and we fear it’s unsafe. We previously filed for arbitration for with NCDS (March 2023), which was denied. The situation has deteriorated significantly since then, and we are now filing a second arbitration, alongside this formal the federal safety agency safety complaint. Certified letters sent to the manufacturer earlier this year have gone unanswered.
On the highway from Chicago to Boston while driving 70 MPH my car had LOST ALL power. I was barely able to get car from left lane to right side of road. Truck almost hit us. We immediately reported incident to our dealership and their response was “we have nothing but problems bring the car in”. We were 300 miles away and they said there was nothing they can do. I restarted car and appeared normal. On way home outside Chicago on Highway at high speed we lost all power AGAIN. Started back up and returned home and called Field dealership in Glenview and Chrysler corporate. We brought Car in and they have had it for week with no solution or phone call.
My cars dash had a lot of lights turn on and my car just shut off while I was driving I took my car to the dealership and was told that they couldn’t find anything wrong with it. About six weeks later my car just turned off again while I was driving but this time only the service hybrid light turned on and quickly turned off. I just called the dealership and will be dropping off my car again.
Monday 4/28, as i was driving at approx. 35-38 mph the vehicle came to an abrupt and hard stop, like someone just pounded on the brakes, the engine ceased running. A large red wrench looking icon and something about the battery flashed very quickly on the screen. After a matter of time (please note this was very frightening,, and am unsure of the elapsed time) the car restarted and I continued very slowly to a corner where I could pull off the road and contact the dealership. At the rate of speed I was traveling I was forcefully slammed into the steering wheel, there were cars behind me and in the adjacent lane. My dog in the rear compartment and in her kennel was also forcefully thrown. This vehicle has had on going battery issues and many others as well. This is not the first report I have filed. Vehicle has been at the dealership for one week, I had to insist upon a loaner which they could not provide. Jeep has a program for a comparable vehicle which they set up and which has not provided a comparable auto. I have had no word from the dealership as to repair and issue found. The ongoing safety issues with this vehicle and it's battery system are totoally unacceptable for me. The jeep has spent 3.5 months from 10/14-mid 01/15 parked due to fire or explosion possibility. It has been in the shop repeatedly for up to two weeks at a time with heating and cooling issues. This latest is just another in a long stream of problems unaddressed proprerly by the Jeep corporation. As the vehicle is still in the shop at the dealership I have no items to download at this time.
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