I received a recall notice in april 2013 in regard to airbag problem on a 2002 jeep liberty have contacted chrysler corp, several times and as of today august 2nd 2013 have had no repair or response from chrysler corp this is unacceptable as far as I'm concerned. If I'm injured or a family member is injured or killed because of this issue there will be a lawsuit filed on behalf of it there is no reason this issue has taken so long to fix. Ford motor just got fined 17 million dollars to day for the same situation, by not notifying and repairing in a timely manner chrysler should be made to buy these vehicles back from customer.
2002 Jeep Liberty airbags complaints
Page 13 of 19: complaints 341 to 370 of 546, newest first, as owners wrote them.
Tl* the contact owns a 2002 jeep liberty. The contact stated that she attempted to have the vehicle repaired under the federal safety agency campaign number: 12v527000 (air bags) in june of 2013 but the dealer stated that the parts were not available. The vehicle was not repaired. The manufacturer was notified and they stated that they did not have a specific time as to when the parts would become available. The contact stated that the recall was a serious safety issue and she was afraid to drive the vehicle. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that while traveling 68 MPH, the driver's side front air bag erroneously deployed and caused the contact to lose control of the vehicle. The vehicle was flipped three times before landing right side up. The vehicle was destroyed. There were no injuries. The police were notified. The manufacturer was not contacted about the failure. The failure mileage was 140,000.
Tl* the contact owns a 2002 jeep liberty. The contact received a recall notice for the federal safety agency campaign number: 12v527000 (air bags) several months ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that while starting the ignition, the air bag warning indicator illuminated continuously. The contact referenced the federal safety agency campaign id number 12v527000 (air bags), however the part remained unavailable. The manufacturer was notified of the problem and they were unable to provide an expected for the remedy part. The approximate failure mileage was 100,000.
Tl* the contact owns a 2002 jeep liberty. The contact received notification of nets campaign number: 12v527000 (air bags) several months ago and the chrysler group informed him that the parts needed to correct the defect were not available. The manufacturer was notified. The contact had not experienced a failure...updated 08/22/13
I live in puerto rico and have a 2002 jeep liberty sport. As explained by many owners, I received the notification from chrysler in regards to the m35 safety recall. I didn't gave to much attention since nothing happened since the notification was received. By surprise on sunday night the air bag light starting appearing in the panel going on and off. It happens like 5 times why vehicle was in movement. I called today july 23,to the number in the letter and by surprise they still have the part in backorder. The person check the VIN and transfer me to the pr office. Guess what, puerto rico office couldn't gave me any information since all they know is that the part is on backorder. The person named [xxx] couldn't gave me any solution to the issue. But who is going to be responsible if by any chance the air bag gets open and I have an accident?is chrysler prepared to get demands from drivers due to any accidents this issue may cause? I called again the us office and spoke with to [xxx], who explained that in us the dealers are giving priority to those cars that are giving the issue, which I understand is a plan b while they receive enough parts to do all the vehicles. In pr, sorry no plan b is available neither a waiting list. I was transferred again to the pr line in order to see if they were doing a waiting list, but nothing. I asked [xxx] to transfer me to the manager or general manager of the pr office but mr. Neftali rodriguez was not able to talk to me since he was in another call, but he advise [xxx] to tell me that there was no more info. Can someone advise me to whom I should address this issue? I understand this is a serious situation and the same loop but nothing is being done. I will continue to inform this issue to the chrysler headquarters since this is really serious. Is the federal safety agency taking any action?, please let me know. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Jeep's m35 orc sensor recall has been closed since january 2013 but parts are still not available to repair the airbag from possibly deploying when it is not supposed to. I keep calling the dealership they say they have no info. I call chrysler & they say "we are working with our supplier to remedy the recall & make parts available" I think 7 months is unreasonable when I am driving around in a vehicle that could possibly deploy the airbags at any time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2002 jeep liberty. Consumer writes in regards to defective air bag system recall notice. *smd the consumer had been in contact with her local dealer since november 9, 2012, about the air bag defect when she first learned of the recall. She explained that the air bag light was on, and she was concerned, since she is a small adult, that must sit close to the steering wheel. The dealer informed her, there was nothing they could do, except to put her on a waiting list, and they would notify her, when the parts arrived. Her last call to the dealer was may 6, 2013 and she was given the same information.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the air bag warning indicator illuminated intermittently. The failure recurred whenever the vehicle was in operation. The dealer was unable to repair the vehicle because the part needed to complete the repair, which was unknown to the contact, was not available. The contact referenced the federal safety agency campaign id number: 12v527000 (air bags), but did not confirm with the manufacturer if the vehicle was included in the recall. The manufacturer was not notified of the problem. The failure mileage was unavailable. Updated 8/26/13
Received a safety recall m35/the federal safety agency notice in jan. 2013 and I understand that this was first issued in 2012. The airbag light has recently come on and off while driving (luckily the airbags have not deployed). Called a local chrysler dealer to find out about parts and was informed of the same info as in the notice... Dealer is waiting on chrysler to come up with parts or as the service manager put it "instructions on how to fix the problem". I don't understand how chrysler can get away with and not be held accountable for not addressing and correcting this issue in a timely manner knowing the potential for injury and god forbid death. I for one will not be purchasing any chrysler products new or used in the future - simply because of the lack of accountability and action on chrysler's part.
Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign id number: 12v527000 (air bags) and stated that the dealer did not have the parts available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
2002 jeep liberty. Consumer writes in regards to vehicle air bags system and gas tank recall notices. *smd the consumer was informed the parts were not available for the recall, even though she has been calling since, she received the notice in january 24, 2013.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number 12v527000 (air bags) and stated that the air bag warning light was illuminated. The contact stated that the vehicle was not repaired in a timely manner per the recall. The manufacturer was made aware of the issue, but did not provide an estimated time of arrival for the parts needed to provide the recall repairs. The failure mileage was unavailable. The current mileage was 150,000.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the federal safety agency campaign number 12v527000 (air bags) had an exceeded a reasonable time for repair. The contact recently experienced the air bag light illumination failure and was afraid that the air bag could deploy inadvertently. The manufacturer advised the contact that the part was not available and they did not know when the part was going to become available for repair. The approximate failure mileage was 80,000 and the current mileage was 85,000.
Tl* the contact owns a 2002 jeep liberty. The contact referenced the federal safety agency campaign id number: 12v527000 (air bags) and stated that the dealer did not have the parts available for the recall service. The manufacturer was notified. The VIN was not available. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated the federal safety agency recall campaign number 12v527000 (air bags) exceeded a reasonable time to be repaired. The vehicle experienced the air bag warning light illumination failure. The contact was afraid that the air bag could deploy. The manufacturer stated that the part was not available for repair and they did not know when the part was going to become available. The failure and current mileage was 125,000.
2002 jeep liberty. Consumer writes in regards to reimbursement for repairs caused by vehicle m35 related defect. *smd the consumer stated in late december 2012, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was confirmed the occupant restraint control had indeed failed which was consistent with the problem described in recall m35. The consumer has been unsuccessful, at trying to obtain reimbursement.
Tl* the contact owns a 2002 jeep liberty. The contact stated that after receiving notification of the federal safety agency campaign I.d. Number: 12v527000 (air bags:frontal:sensor/control ), the contact called the dealer to schedule an appointment. The dealer stated that the parts needed to complete the repair were not available to remedy the recall. Six months later, the parts were still not available to remedy the recall. The contact did not call the manufacturer. The failure mileage was 87,000.
Safety recall notice m35/ngtsa12v-527 was issued nov 8, 2012.....and as of today's date, july 8, 2013 (8 months later) the dealerships are still saying chrysler has not made the parts available to affect the repair. Furthermore, the dealerships are telling me I need not be concerned about the airbags inadvertently deploying, which is contrary to what the recall notice states. My 16-year-old daughter drives this vehicle, and I am very concerned for her safety and want immediate repairs done to this vehicle to ensure she does not experience a crash and/or injury due to this known issue.
I own a 2002 jeep liberty. I received a recall notice six months ago and the manufacturer did not send a follow up letter regarding the availability of the parts for the repair. The vehicle was not serviced due to parts not being available. The manufacturer was not notified. I haven't experienced a failure. The manufacturer will not repair my vehicle until I receive the 2nd notice.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the air bag warning light was illuminated. The contact later received notification of the federal safety agency campaign id number 12v527000 (air bags) however, the parts needed to complete the recall service were not available for repair and the manufacturer did not have an estimated time of arrival for the parts. The failure and current mileage was 151,000.
My jeep has been under recall for the airbags since the notice has come out and I have yet to get it fixed. My airbag light comes on and goes off when being driven. This notice was sent in jan. 2013 and here it is six months later and nothing has been done. For some reason the maker seems to be giving me the run around on parts. Can something please be done so I can get this fixed?
Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign id number: 12v527000 (air bags) and contacted the dealer. The dealer advised that the vehicle would not be able to be serviced for at least a year because they had not received the parts needed to correct the failure. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the expectancy wait for having the vehicle service per the federal safety agency campaign number: 12v527000 (air bags) had exceeded a reasonable time. The dealer advised the contact that the part was not available for repair and they did not know when the part was going to become available. The contact had not experience a failure. The approximate current mileage was 77,000.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the federal safety agency campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The contact experienced the failure when the air bag warning light remained illuminated. The contact was also concerned that the fuel tank failure could occur at any moment. The vehicle was not repaired. The approximated failure mileage was 180,000 and the current mileage was 181,000. ..updated 08-07-13
Tl* the contact owns a 2002 jeep liberty. The contact stated that after starting the ignition, the air bag warning indicator illuminated continuously. There was a recall associated with the federal safety agency campaign id number 12v527000 (air bags), however the part was unavailable. The manufacturer was notified of the defect and they were unable to provide an expected date for the part. The approximate failure mileage was 95,000.
The air bag light on my dash would come on and off while driving at all times. I had it looked at in november 2012, the dealership was not sure why they were lighting up was what I was told so the dealership replaced 2 of my front air bag sensors charging me over $200. I received a notice about the air bag sensor recall afterwards in january 2013. I stopped today ( june 20, 2013) to check on getting it fixed and the dealership had no knowledge of when they will get the parts for this recall. This is the 3rd dealership I have stopped at about the recalled part and fixing it. All I am ever told is they don't know when the parts will come in and to call jeep corporate and ask them questions I have. Over 6 months ago now jeep gave me a notice of concern about this recall of the air bags possibly deploying, I have had issues with my air bag sensors and feel it is very risky to continue driving my jeep. I spoke with jeep corporate in march and she said to expect the parts to be released by late april. Well that has not happened. What is the required time frame for an auto maker to notify owners of a recall and then fix it? I feel this time frame ---- 6 months --- is very unreasonable.
I received a recall for the airbags on my vehicle, talking about the airbag dummy light coming on and how the airbag can inadvertently deploy while driving back in nov or dec of last year. The parts to fix it have not been made!!!! Now they are issuing another recall for my type of car and they still do not have the parts to fix the first recall! Very frustrated that I am driving around a death trap that I paid on for years, and no effort has been made on chryslers behalf to fix the problem!!!
In january 2013 I received an interim safety recall m35/the federal safety agency 12v‑527 for my 2002 jeep liberty. The recall deals with the orc, occupant restraint control module which if stressed will cause the airbag to inadvertently deploy. Continual contact with my dealership advises that the replacement part is not available, and no direction from chrysler gives an anticipated date when the part will be secured. The air bag indicator light intermittently does come on in my vehicle while the car is in drive. I have only one car. I am employed. I believe this delay is unconscionable and jeopardizes not only my life but others who might be injured should this cause an accident. The story that chrysler is 'working' with the manufacturer doesn't fly anymore. More than six months time should be enough to begin to supply the replacement part.
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