I moved to a small town. I have received three recall notices. The nearest dealership that can service my jeep continues to tell me " those parts are not available ". After that, no one would bother to even return my emails. I realize they make no money performing a recall, but why am I to be punished? I found a dealership in medford oregon, about 120 miles away, left my information and I am waiting for a response from them. The recall of my ball joints was fixed immediately. I lived in a large area. So now with three new recalls and no one to fix the issues, what can I do? Do you have any influence over these dealerships to make them fix the problems? The way it stands now my steering will go out just as my airbag deploys, causing someone to rear end me, and with the new faulty gas tank recall, a collision will ensue thus blowing up my jeep, me, the faulty air bag, and the recalled steering mechanism! I don't look good in " blown up". Anything you can do would be helpful. Thank you!
2002 Jeep Liberty steering complaints
Page 2 of 4: complaints 11 to 40 of 78, newest first, as owners wrote them.
In a parking lot, started to move forward, grinding sound. Discovered that the rf wheel was off. Chrysler dealer (begnal, kingston ny) discovered rf lower ball joint broke -- damaged rf wheel, brake hose, axle shaft and seal, lower control arm, rf sway bar end link, and rf fender flare. Inspected lf ball joint - discovered it was loose. Removed rf lower control arm and installed new control arm -- installed new rf and lf ball joints, installed new rf sway bar end link and rf axle shaft assembly and seal. Mounted and balanced one tire onto new rf wheel and installed and replaced rf fender. Performed 4 wheel alignment. Jeep customer service states that this is not a recall repair. Just wear and tear to recall repair completed in 2006.
I was driving on the highway with cruise control on doing about 60 MPH when suddenly the jeep liberty started jerking and the RPM needle arm and the speedometer arm started going crazy up and down. The liberty started to slow down so I had to press on the gas pedal to maintain speed. The speedometer quit working and so did the cruise control , the auto door locks also quit working. The motor also started to die whenever I slowed down or come to a stop at a stop sign or red lights. Where its dangerous is when I am slowing down to make a turn and going in to it or half way in to it the motor dies and I lose the power steering. It takes alot of strength to complete the turn safely. I took the liberty to a repair shop where they hooked it to a analyze machine. It said the speed sensor was bad, I had it replaced but it didn't fix anything. I took it to the dealer where I bought it, they told me it could be hundreds of dollars just to try to find out what is wrong with it. Recently I checked in the internet and saw that there are hundreds of other 2002 jeep liberty owners having the same problem. Speedometer quits working, motor died when you slowdown, and replacing the speed sensor doesn't fix anything. Its dangerous because you can crash when making a turn and the motor dies and you lose your steering. I know I have had some close calls. I hope you will check in to this problem. Just check in the internet and you will see alot of people have it with there 2002 jeep libertys. Thank you for your time.
My 2002 jeep liberty experienced a front control arm failure. Now im told that it is not covered on a recall that covered this problem on a recall covering other 2002 models. I can not find anyone to give me an answer why? If this would of happened while driving on the highway this couldof caused loss of steering and could of caused a crash. My main question is, if 43489 vehicles were recalled for the same problem, why isn't my vehicle covered.
2002 jeep liberty steering went out of my car. Module knocked out because it kept climbing and dead battery. *mw the consumer experienced electrical problems, which caused the battery to drain, on several occasions. The repair shop, pulled out a fuse in the door panel. The consumer also stated, the vehicle stalled.
Got a flat tire and noticed that my two front tires were wearing extremely unevenly (both tires looked fine on outside, really worn on inside). Been noticing some slipping in the steering wheel for about a month, getting worse throughout the month. Aaa came to fix the tire and said the ball joint looked bad and that they "see this all the time on these vehicles." I had already had f23 done on this car which was supposed to fix the lower ball joints but probably didn't and noticed there was a recall called j17 which covers the upper ball joints which for some reason didn't apply to my vehicle because it was built in may 2001 and the affected vehicles were built may-sept 2002. I suspect my vehicle should have been part of that recall, especially after what aaa said and what they said at the repair shop, that they see faulty ball joints on these all the time. Why was my defective car not included? Did jeep really make the cars worse after may 2002 or is it more likely mine had the same problem? This omission has LED to an extremely hazardous condition and unreliable steering. I have had nothing but problems with this car since we bought it a year ago. A/c evaporator went bad out of nowhere, hit a bump which caused one of my brakes to snap, something that's inexcusable with an SUV, it's just repair after repair.
The front drive shaft and differential assembly locked up causing the car to shake violently and smoke from oil coming from the busted seal . Luckily the driver was able to stop immediately on a busy interstate. This is very uncommon according to 2 dealers and 3 repair garages, obviously a defective part. There had been no leakage in the past 2 months or shaking/swaying when driving at any speed checked and there has been a back order on this part from dodge for the past 3-4 months so there seems to be a problem. We were lucky this defective part did not cause a terrible accident I called chrysler they said this has not been recalled, but reiterated this was very uncommon.
I was attempting to slowly reverse out of a parking space when I heard a really loud noise and my vehicle jolt. I stopped and placed the vehicle on park, I got out of my vehicle and check the outside and under the vehicle and did not see anything out of the norm. However, when I again put the car on drive, the noise became louder and my vehicle jolted. I proceeded to very slowly park the car again and turn off. When the tow trucker driver arrived and looked at the vehicle, he said that the ball joint had somehow had separated or broken off from its connection. He said that in order to tow it, he would have to slowly move it onto his truck and in doing so the tire will come off all together which would cause damage to the front end of the vehicle. As he said, the jeep titled forward and cracked and broke the front end plastic tire cover. I proceeded to get the vehicle towed to my house, then researched recalls on jeeps and found out that my car had a recalls on it. I then got my vehicle towed to a chrysler/jeep dealer in downey ca, where we where told that they would fix the recalls but would not fix the damage on the outside of the vehicle. [xxx] the service employee, said that we should have taken the car to a dealership sooner to get fix, I let him know that yes I would have if I had known it had a recall. The damaged that happen to the front end of the vehicle was a direct result of the ball joint recall and it should be covered and fix by the chrysler/jeep dealership without charge. If the ball joint issue would of happened while in the street or the freeway, myself and others could have been seriously hurt or killed, so I don't understand why the dealership is not willing to cover the full damage of my vehicle when in reality it could have been far worse and they would have been held accountable. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2002 jeep liberty. The contact stated while driving approximately 50 MPH, the power steering failed the vehicle was not taken to a independent mechanic. The vehicle has not been repaired. The manufacturer was notified of the failure. The approximate failure mileage was 97,850. Updated 09/02/14
Key gets stuck in the ignition system from time to time the keys are left in the ignition steering wheel gets locked unable to retrieve key. Electrical stability control defect since buying it in 2003, numerous suspension problems since 2003, spend thousands of dollars fixing defects.
We were traveling southbound on i75 at a speed of only approximately 15mph due to a car accident ahead of us. All of sudden my car dropped and I heard a scrap of metal against asphalt. I slowly pulled car over to center median and got my children to the center of the guardrails to keep them safe. Upon expecting vehicle, I noticed that the wheel on the passenger front side of the vehicle was turned away from the car, the molding was detached and the metal that holds the wheel in place was sitting on the roadway. We had to wait for over 3 hours for a tow truck due to needing a tow truck that had a lift, not a flatbed. By the time the tow truck arrived, the dealership was closed and we had to be towed to a repair shop that could have the repairs completed for us by saturday afternoon. It turned out to be the ball joint nut fell off of the bolt that holds it in place. The entire ball joint needed to be replaced as well as lubricated. The repair person checked the other side and suggested we take to have inspected, as it did not have a cotter pin to hold the nut onto the ball joint assembly. The total cost for the replacement was $240. Because of our speed, no one was hurt. Due to the facts known about the jeep liberty, I was thankful we were not traveling at the posted speed limit of 70mph or we would have had a vehicle turn over and possible injuries or death. I have photos as well as receipts showing this issue.
While attempting to park to get gas, turned the steering wheel and heard a strange noise. My husband was outside of the jeep and noticed that something was hanging fromthe right front tire. Had it towed to nearest auto shop and was told that the upper control arm and lower ball joints had broken. Had it repaired. Called the chrysler recall center and was told that there was a recall on the lower ball joints. We were then instructed to get the original invoice and receipt to prove that the repairs were done. We were told to call back to receive instructions on where to fax the papers. Called back later that day to get a fax number and was told that we could not be reimbursed because we didn't take it to a jeep dealership. We were told that we had not called and talked to anyone earlier and that we could not be reimbursed. After staying on phone and on hold for about 30 minutes, the representative gave more instruction on information to send to the chrysler recall assistance center. I have gather my information and voiced my concerns. I was told to mail my information and that it would take up to 60 days for a decision to be made. We are not trying to get over on anyone. Just imagine if I was on the interstate going 70 MPH with my kids and husband in the car and the joints broke. The chrsyler corporation will be dealing with a lot more then a $1000 repair bill. I feel that if there are recalls on these vehicle, everyone should be notified and it be corrected before some one gets hurt or loose a life.
3rd time work on a ball joints recall job that cause damage to brakes, tie rods ,rack n pinion,rotors and most of the suspension system.
Just purchased vehicle, told by local dealer in early july that there was a recall on lower ball joints, with a national back order on parts, after completing repair 9/24, they stated it needs new steering knuckles at $1094.00. On tuesday 9/25 said it was ready to pick up, I asked if they solved the "air bag" light being on, they said it would be a few more days. They called this morning (9/28) and said they can not give me the vehicle back because the ball joints are now falling out. I asked "since I drove it in, why after you recall repair is it not drive able? They said safety reasons. So now I have a jeep being held hostage, with still no answer for the "air bag" light to be on. Something is wrong with these models.
Tl* the contact owns a 2002 jeep liberty. While driving approximately 35 MPH, the steering wheel could not be turned in any direction. The contact shut off the engine and the vehicle was towed to the contact's residence where it was diagnosed by a certified mechanic who stated that the steering wheel would need to be replaced. The vehicle had not been repaired. The manufacturer was notified of the defect. The failure mileage was unavailable.
When I went to turn my car on yesterday it would turn but would not turn the car on. The battery was replaced and still it would not turn on. An investigation into the ignition switch discovered a sing broke part before the tumbler. In order to repair this, the entire steering collumn needs to be replaced. Two jeep shops told me this is a common problem, but I haven't seen a recall. A google search brings up hundreds of unsatisfied owners. It could be in the thousands.
Key will not turn. Ignition is lock. It was parked. Next day, will would not turn. Need a recall, this should not happen and is hazardous to women being stranded on highways. This should not have to be paid by consumers for a defect in a chrysler product.
Tl* the contact owns a 2002 jeep liberty. The contact stated that there was a clunking noise heard when driving over road bumps. In addition, the vehicle would sway back and forth abnormally. The failure occurred when driving at various speeds. The vehicle was taken to an independent mechanic where the contact was informed that the upper ball joints needed to be replaced. The contact was also informed that due to the upper ball joint failure, the lower ball joints were also being damaged. In addition, the tie rods were worn. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under the federal safety agency campaign id number 03v460000 (suspension:front:control arm:lower ball joint). The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall associated with the federal safety agency campaign id number 09v119000 (suspension:front:control arm). The failure mileage was 123,000.
Left front tire fell to the side. Ball joint was broken. Steering was impossible. Vehicle contained male and female parents and two young children. They were on a busy freeway in northern ca. When auto repair people looked at it they found no grease in the joint and the ball had rust all over the top. This is a sealed joint that could not be greased. It looked as though is was not properly greased during original installation.
I was leaving work, and drove out of the driveway onto the road. The car started a dragging sound and I could not go, so I stopped and got out to see that my front drivers tire was sitting sideways. It had broke away from the control arm. I was lucky to have aaa, but when he came, he was not even sure if he could get it loaded on the flatbed. He did though somehow. The next morning I looked online to check for recalls on these control arms. There was one listed for my state for the control arms. It was for about 42,000 jeep liberty's (2002-2003) models. I called daimler chrysler and asked why I did not get a recall notice and the customer service representative told me the recall did not include my VIN number. Well it should have. Obviously I could have been killed if I was driving on the highway like the day before doing 65mph. If the control arm would have broke. All I can say is I have a guardian angel. I want other jeep liberty owners to know that this could happen to them. They really should get their control arms checked. My cost to repair (including alignment) around $500.00.
Key would not turn on car. Opened up steering column to find small rod that pushes button on ignition was broken. Jeep dealership says cannot replace rod has to replace entire steering column.
I stopped to pick up my daughter's snow pants on the way from school. Backing out of the driveway I heard and felt my tire do something. I didn't know what it was, but the car was obviously unable to be driven. When I got out, my passenger side front tire was at angles to the car. The upper and lower ball joints gave out and according to the mechanic, the brake line was basically the only thing holding the tire on. I didn't know there was anything unusual going on up to this point, as any small steering issues I had were mostly when the car had just been started, so were attributed to cold and ice. The car is currently at the dealer waiting to be fixed, so the old parts should be available.
I received safety recall j17 for my 2002 jeep liberty. I contacted the dealer on 4-16-10, but was told the dealer had no parts and I should call back in one week. I called 4-23-10 and was told only one part was being shipped per week by the manufacturer. The dealer took name and phone and said they would call. To date, I have not been called, but I noticed I have a noise coming from the front-end of my jeep when the wheel is turned. I don't know if this is related to the recall, but in any event, I cannot believe chrysler is shipping parts for only one vehicle per week to the dealer.
Tl*the contact owns a 2002 jeep liberty. While driving approximately 20 MPH, the vehicle suddenly lost power steering. The contact lost control of the vehicle which crashed into a concrete barrier. A police report was filed and the vehicle was towed to an authorized dealer where the bumpers, front lamp lights, fog lights and wheel flare were replaced. The failure mileage was 29,372. The current mileage was 122,000.
We have a 2002 jeep liberty. The steering wheel locks up, and the key will not turn so the car won't start. This has been happening more and more lately, and it seems like there are several other people with the same problem.
2002 jeep liberty speed sensor failure causes speedometer to stop working, engine to die while driving, loss of powersteering, loss of brakes, steering wheel locks up.
As I was pulling out of my subdivision I heard a loud "metal on metal" grinding noise and had a very difficult time steering my 2002 jeep liberty. I called aaa who sent a tow truck driver and had my car hauled to the dealer (cardinal dodge in louisville, ky). The upper ball joint on the driver side front broke. This car has already been recalled twice before and has been taken in to be repaired as required by the recall for this same issue. Thankfully I hadn't made it to the expressway yet. I am so grateful that I did not have this happen to me as I was driving 60 MPH. I have two young children and we all could have been seriously injured as they are normally in the car with me every day and it just so happened that they were not in the car yesterday. It happened right after I accelerated after I had come to a complete stop. This is a major safety issue and apparently the poor quality of the chrysler parts needs to be recalled yet again. We have not been happy with the car or the service on the car. Please feel free to contact me as I do not feel the cost of the repair of this substandard vehicle should be my responsibility. Chrysler needs to stand behind what they make.
We drive a jeep liberty 2002 which we purchased at carmax in arlington,tx in 2006. Despite having numerous problems with electric windows for which they had to replace under the extended warranty, we began to notice a loud popping sound coming from the front end when we make a hard left or right turn. We took the car to a service mechanic, diagnosed cv axles,ball-joint problems. Attempt made to correct it in several occasions, but the problem re-occurred and getting more worrisome by the amount if time it happened in a day and 7 days/week. We also take noticed that we're not the only one (jeep owners) with this problem, we are tired to take the jeep to repair mechanics and truly, we feel unsafe to drive it on the freeway. What is the solution? Will chrysler fix the problem? Thanks
2002 jeep liberty loss of steering control at 40 MPH. Causing vehicle to swerve right into a ditch and resulting in a rollover accident. Not drivable total loss of vehicle. Injury to driver.
While towing our 2002 jeep liberty le behind an rv, with key in the first click position, the keys have twice fallen out of the ignition switch and caused the front wheels to lock in an other than straight-ahead position. This means the switch has rotated, on its own, to the off position. In the first instance, in 2004, there was no damage other than some scuffing on the edges of the tires - due to the wheels becoming locked in an angled state. In the second instance, in 2008, there was approximately $2,300.00 damage to the right front of the jeep. Chrysler has been contacted, twice in 2008, but stated that the problem was caused by the tire manufacturer, rather than by the wheels locking. I will be sending the two letters which I sent to chrysler, along with a cover letter to your office, with photos showing the damage to the jeep liberty. You may decide whether the wheels locked or the 3 tires just destroyed themselves. Naturally, chrysler corporation has only contacted me by phone, so there is no paper trail, save my few notes when speaking with some person I can barely understand. Thank you for your time! *tr updated 02/19/10 updated 10/04/10
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