Upper and lower ball joints failed at 140,100 miles all power windows failed over last 5 years hood lid hydraulics failed @99,000miles tailgating window hydraulics failed@ 105,000miles air cond. Fan failed @ 141,000 miles tailgate window rubber gasket failed @125,000miles
2002 Jeep Liberty suspension complaints
Page 2 of 18: complaints 11 to 40 of 494, newest first, as owners wrote them.
I was driving on a city street and highway when my upper and lower arms and ball joints just snapped in half also the whole right side of the vehicle has no electrical working the horn doesn't work so the air bags don't work and the company I got the vehicle from disabled my check engine light so I have no clue what else is wrong with the vehicle the companies name is wheels of success the owner is [xxx] she refuses to help me I have called sent emails text etc no response I got the vehicle from her in november 2016 I haven't had it a year and I have paid for repairs that should of been done before getting it I have paid out more than the cost of vehicle this has happened twice. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Heat is not working it throws out cool/cold air. I have noticed that there have been many liberty owners with the same complaint. It is a pain since I have two young children and the car is so cold you can see everyone's breath. I've had the radiator flushed and had a few things checked and still no heat. Over the summer I had the A/C fixed because it started throwing out hot air. This seems to be a common problem with this car and I'm surprised it has not been recalled. The car is driven on a daily basis in new jersey. Car is mostly driven on city streets and ocasional highway. My jeep was taken to the dealer for recalls, but looking for recalls to see if there was anything for the heat I noticed there was a recall for the control atms/bushings. I was never told about this recall and nothing was done at the dealer. Last month driving one of my bushings broke while I was driving and I lost a wheel.
The lower ball joint sheared off causing the wheel to fall causing the bottom of the ball joint to land on the rim. Thus cutting the rim all the way around it off and puncturing the tire. Thus causing the vehicle to slide to a stop at 50 miles an hour with a skid mark. Thus having to call for a tow truck to pick it up. Luckily no one was hurt. The vehicle was on a off ramp of a freeway to a on ramp over pass of another freeway.
Tl* the contact owns a 2002 jeep liberty. While making a right turn at 5 MPH, the contact heard an abnormal noise. It was discovered that the lower ball joint fractured and the wheel was bent at a 45 degree angle. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of failure. The failure mileage was 160,000.
Tl* the contact owns a 2002 jeep liberty. While driving 7 MPH, the driver's side ball joint fractured. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 127,000.
Well where do I start. Since I have purchased this vehicle in may of 2016 I have replace multiple parts ,but they weren't part of any recalls. But now my concern reviewing recalls for this vehicle and trying to address these numerous defects . I'm almost fed up. My main cover is the j17 recall for the upper control arm ball joint of which a chrysler representative advideo my my vehicle was part of ,which I clueless on how as the recall doesn't specify other than 2002 to 2003 liberty vwhiles . Now I show that they were replaced in the past and now they since are worn in the same description they were recalled in . And chrysler denies responsibility (?) .. Also other concerns with the catylic converter causing a sulfur smell when the vehicle is going up hill aso well as towing . One more thing is numerous online forum about the engine ticking being normal and unfixable other then to replace the engine . Now all this plus the multiple parts I have already replaced a vehicle less then 15 years on the market needed a in other words fully restoration is unacceptable. Especially when I have stock 1948 jeep that need less repairs than this .
2002 jeep liberty. Consumer writes in regards to ball joint broke and wheel knocked front fender off of vehicle. Dealership replaced ball joint and left front wheel under recall. However, the dealer stated they were not responsible for re-attaching fender. *smd the dealer stated it would cost $350 to re-attach the fender.
Tl* the contact owns a 2002 jeep liberty. When the vehicle was taken to have the lower ball joints replaced, the technician stated that the upper control arm needed to be replaced. In addition, the contact was informed that the frame was rusted. The vehicle was not repaired. The manufacturer was notified and stated that the VIN was not included in the federal safety agency campaign number: 09v119000 (suspension). The failure mileage was 100,000.
Tl* the contact owns a 2002 jeep liberty. The contact took the vehicle to the dealer to complete a manufacturer recall for the air bags. The contact stated that the air bag warning light and seat belt warning light remained illuminated. The dealer was notified of the failure and provided no solution. The contact had a second manufacturer recall repair completed for the ball joints and indicated that it was not completed properly because the dealer refused to perform an alignment. As a result, the vehicle wobbled in an unstable manner constantly. The manufacturer was notified of the failures. The vehicle was not repaired. The federal safety agency campaign numbers and failure mileage were unavailable. Updated 08/16/16*lj updated 08/22/16.
Takata recall
Tl* the contact owns a 2002 jeep liberty. The contact stated that while making a turn and driving approximately 2 MPH, a loud clunking noise emitted from the front end as the vehicle collapsed towards the ground. The vehicle was towed to the dealer, who diagnosed that the front lower ball joint assembly fractured. In 2006, the vehicle was serviced under the federal safety agency campaign number: 03v460000 (suspension) however, failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.
Tl* the contact owns a 2002 jeep liberty. The contact stated that front passenger side upper ball joint detached from the vehicle. The vehicle was not diagnosed or repaired. The vehicle was previously repaired under an unknown recall related to the suspension in 2007 but the contact stated that the failure recurred. The manufacturer was notified of the failure and stated that the VIN was not included in the federal safety agency campaign number: 09v119000 (suspension). The failure mileage was 153,000. Updated 02/26/16*lj
After an inspection it was found that my upper control arms & ball joints are no good from mostly corrosion .I have 73000 miles on this truck. Doing re search I find a recall for this exact same problem. The recall states that this problem is registration specific to salt belt usage. Again I qualify for that part as well.the recall is j 17 and in calling jeep there telling me about the VIN but not about the salt belt state useage .the arms do not corrode in fla but they do in ny . The ball joint and arm need replacement this is clearly a manufacture defect of the part exposed to salt. Calling jeep is worthless called nhsta same result
Tl* the contact owns a 2002 jeep liberty. While the vehicle was being serviced at the dealer under the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure), it was discovered that the front control arms were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact stated that the VIN was not included in the federal safety agency campaign number: 06v288000 (suspension). The approximate failure mileage was 131,000.
Tl* the contact owns a 2002 jeep liberty. While driving approximately 15 MPH, the front driver side tire slightly detached and positioned inwardly. The vehicle was maneuvered to the side of the road and was towed to an independent mechanic. The front driver side ball joint fractured. The mechanic replaced the front upper control arm assembly. After the repair was performed, the contact was made aware of the federal safety agency campaign number: 09v119000 (suspension). The VIN was included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 149,000.
2002 jeep liberty. Consumer writes in regards to front upper control arm recall. *smd the consumer stated the front upper control arm needed to be replaced, right away. She discovered recall # 09v119000, which the dealer never mentioned. The consumer was also informed, the vehicle needed a new boot which was a part of the ball joint.
Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign number: 06v288000 (suspension) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. While the vehicle was at the dealer, it was discovered that the front upper control arm assemblies were severely damaged and needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 09v119000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 176,082.
Tl* the contact owns a 2002 jeep liberty. While having the vehicle inspected, the technician informed the contact that the boot covers were torn allowing it to become contaminated. The vehicle was taken to the dealer. The technician inspected the vehicle and refused to provide any assistance since it was previously repaired under the federal safety agency campaign number: 09v119000 (suspension). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 174,590.
Tl* the contact owns a 2002 jeep liberty. The contact stated that there was a knocking noise coming from the front of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the federal safety agency campaign numbers: 12v527000 (air bags), 13v252000 (fuel system, gasoline, structure), and 15v046000 (air bags) exceeded a reasonable amount of time for repair. The dealer stated parts were not available. The manufacturer was not made aware of the failure. The failure mileage was 200,000.
Tl* the contact owns a 2002 jeep liberty. While driving approximately 10 MPH making a right turn, the vehicle made a grinding noise, lunged forward, and stopped in the middle of an intersection. The vehicle was towed to an independent mechanic. The technician diagnosed that the ball joints on the front passenger side failed and damaged the front passenger side tire. The vehicle was repaired. The contact received notification of the federal safety agency campaign numbers: 06v288000 (suspension), 12v527000 (air bags) and 15v046000 (air bags); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000. Ma 10/5
Tl* the contact owns a 2002 jeep liberty. The contact received notification of the federal safety agency campaign number: 09v119000 (suspension), 12v527000 (air bags), 15v046000 (air bags), and 13v252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that while driving at 40 MPH, the lower ball joints fractured and the vehicle came to a complete stop. The vehicle was towed to the contact's residence, where the lower ball joints were replaced by an independent mechanic. The vehicle was then taken to a dealer. The technician diagnosed that the steering knockers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 95,000.
Tl* the contact owns a 2002 jeep liberty. While driving 5 MPH and making a turn, a loud clunking noise emitted from the front end of the vehicle. The front passenger side lower ball joint detached completely. The vehicle was maneuvered to the side of the road and remained at that location. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 03v460000 (suspension). The manufacturer was notified of the issue. The approximate failure mileage was 122,000.
I was driving down the highway and I don't really remember the moment before the accident but I lost control of my car and hit the median barricade head on and from there my car kept going across the highway off to the grass area. I was the only one injured and taken to the hospital. My car is ruined and I faced a broken nose, back, knee, knock, head, and shoulder brushing and pain, and now I keep having a short term memory on some occasions. I also get nauseated when k get in a vehicle and get terrified when I'm with someone driving down the street. I have no vehicle at the time, it's been almost two and a half months and I haven't had any help with anything. I am a full time college student working a part time job, my sister or boyfriend have to take me to work and school, it's getting pretty tiring for them to take me everywhere. I work about 15 minutes away from my home and it's difficult for them to take me when they have school and work on those days. The air bags in my jeep did not deploy, it went in for the recall and you can literally see the sensors, the clearly should have deployed. My jeep had no engine or air bag codes of any kind.. So why didn't they go off?! I'm terrier that im going to loose my job and not afford to pay rent or bills.
Tl* the contact owns a 2002 jeep liberty. While driving at approximately 45 MPH, the front driver side tire detached from the vehicle causing the driver to lose control. The vehicle was taken to an independent mechanic where it was diagnosed that the lower ball joint failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 198,000.
In a parking lot, started to move forward, grinding sound. Discovered that the rf wheel was off. Chrysler dealer (begnal, kingston ny) discovered rf lower ball joint broke -- damaged rf wheel, brake hose, axle shaft and seal, lower control arm, rf sway bar end link, and rf fender flare. Inspected lf ball joint - discovered it was loose. Removed rf lower control arm and installed new control arm -- installed new rf and lf ball joints, installed new rf sway bar end link and rf axle shaft assembly and seal. Mounted and balanced one tire onto new rf wheel and installed and replaced rf fender. Performed 4 wheel alignment. Jeep customer service states that this is not a recall repair. Just wear and tear to recall repair completed in 2006.
Tl* the contact owns a 2002 jeep liberty sport. The contact stated while driving at various speeds, the vehicle made a loud grinding noise. The vehicle was taken to the dealer. The technician diagnosed that hub bearing and the upper ball joints were severely worn. The vehicle was not repaired. The dealer stated the vehicle was not affected by the federal safety agency campaign number: 09v119000 (suspension). The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 164,000.
My 2002 jeep liberty experienced a front control arm failure. Now im told that it is not covered on a recall that covered this problem on a recall covering other 2002 models. I can not find anyone to give me an answer why? If this would of happened while driving on the highway this couldof caused loss of steering and could of caused a crash. My main question is, if 43489 vehicles were recalled for the same problem, why isn't my vehicle covered.
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