Dt: contact received a recall notice for the lower ball joint and had the repair work done. Seven months later the ball joint failed again while the vehicle owner's son was driving at 35 mile MPH. The ball joint failed while driving over a bridge ,and t vehicle was damaged. Vehicle had to be towed to the owners home, and then to the dealership for repairs. The wheel and brakes, both fell off the vehicle. The police were called. However no report was filed because there was no crash. Repairs were done. . The owner noticed that before the ball joint failed. There was too much play in the steering. When the wheel is turned it takes the tire a minute to catch up. The owner is concerned that the ball joint is about to go out again. The replacement parts do not seem to be any different than the original parts. The caller heard a report of a lady dying with the same problem in her vehicle.
2003 Jeep Liberty suspension complaints
Page 15 of 16: complaints 401 to 430 of 437, newest first, as owners wrote them.
Dt: the lower ball joint fell out while vehicle was in motion. There was no warning. While driving between 5-10 MPH. The left side of the front of the vehicle came to rest on the ground. The ball joint bolt stuck out on the bottom and dragged on the asphalt. There was a physical mark on the ground where ball joint bolt scraped. There was an evaluation by insurance company. Vehicle is in a repair shop in a lincoln dealership.
While driving at approximately 20 MPH driver lost control of the vehicle and the driver side wheel locked up. Owner had the vehicle towed to the dealer, where it was discovered that the ball joint completely separated from the housing. *ak *bf
Problems with ball joint equipment on the 2003 jeep liberty. ***no answer required***. *mr there were no indications that anything was wrong with the vehicle prior to receiving recall# 03v460000. All of the ball joints were replaced but then a few weeks later noises was heard when making turns. Four loose bolts were found loose. The bolts were tightened. It was then determined that the vibration noise was traced to a loose control arm bushing. The lower control arms were replaced but some noise remained. The consumer requested reimbursement for the repairs. *sc
The federal safety agency recall campaign 03v460000, after taking the vehicle to the dealer for a recall repairs consumer received a call from the dealer stating that there would be a cost of $3,300, to make repairs on the lower ball joint. Dealer contact: richard gordon. *ak vehicle was taken to dealer for lower ball joint recall repairs, however dealer found axle and bearings were frozen and needed to be replaced. Dealer did not honor recall and wanted to charge consumer $3,300.00 for repairs.
While driving 5 MPH driver heard a loud knocking noise coming from the front. Suddenly, the vehicle vibrated uncontrollably. The driver pulled over, and the vehicle was towed to a dealer for inspection. The mechanic determined that the lower ball joint broke, and needed to be replaced. *ak *bf
'recall campaign' issued for 2003 jeep liberty lower ball joints. *bf while driving in inclement weather the consumer's duaghter lost control of her vehicle and it flipped front to back landing upright. The consumer believes the ball joint defect was the cause of the accident. No injuries were mentioned.
While pulling out of a parking space the upper ball joints failed. As a result, the front end collapsed. The cause has yet to be determined. No injuries reported. Vehicle was towed to nearest dealer for evaluation.
While driving the vehicle suddenly began to slide and slid into a utility pole. *nm campaign id number : 03v460000 even though the consumers vehicle went in for service she believed that the cause of the accident is the the recall issue. Suspension:front:control arm:lower ball joint.
When braking front lower ball joint punctured the front driver's tire. Dealership was notified, but did not resolve the problem.
Consumer received recall notice 03-v-460-000 concerning replacement upper control arm lower ball joints. Consumer noticed after recall repairs were done that vehicle pulled to the left on its own. Consumer notified the manufacturer . Dealer informed consumer that the recall repairs were done in compliance with the recall. *ak
I have a jeep liberty limited 2003 leased on october 2002. Ive had to bring the vehicle in for service seven times for the same problem and the dealer has not repaired it. The problem is that while driving at speeds anywhere from 30 - 65 and while trying to accelerate from a complete stop the vehicle will start to buck and hesitate, the speedometer will swing back and forth and the vehicle suddenly loses speed and then regains it. I've almost been hit by another vehicle on the palisades parkway on three separate occasions. The failure started on april 28,2004 at 32,000 miles it now has 34,600 miles and it has reoccurred after all seven times of going in for repair of same condition after the dealership at central ave chrysler jeep in yonkers,claims to have repaired it. The dealership will not honor the warranty by properly repairing or replacing vehicle.
Request for reimbursement for damages to vehicle. *mr the consumer was in an accident during a down pour. The consumer lost control of the vehicle and it flipped over. The problem may be due to the ball joints. Recall# 03v460000. *sc
Consumer received recall 03v460000 concerning lower control arm ball joints. Consumer took the vehicle to the dealer for an appointment. Service manager refused to honor the recall because the vehicle was not purchased from that dealership.
I own a jeep liberty 2003(manufactured in apirl 2003). I have owned the car from january of 2004. Couple of weeks before(july 17th 2004)I was getting in to the freeway entry ramp, the car suddenly veered right and I tried to adjust it but the car veered violently to the left and spun a 360 and a partial 180 before I ended up on the other side of the freeway crossing 4 lanes of traffic. Fortunately, I did not get injured and the vehicle was not damaged nor did anybody else. I went on the internet later to find out that there was a major recall for the same incident for jeep liberties that were manufactured till march of 2003 and mine is manufactured in apirl. The scary thing about this is I cannont predict when this can happen again and it has already happed twice after the above listed incident on normal roads.
Recall regarding the lower ball joints on 2003 jeep liberty. *mr the technician told the consumer that because of the recall that the vehicle would need a four wheel alignment. This would be an out of pocket expense for the consumer. Recall# 03v460000. *sc
Groaning/grinding noise in the back wheels at slow speeds, mostly when leaving a parking garage, stop lights, parking lots. Brake pedals not depressed at the time. Noise increases when temperature is low and humidity is high. Noise started at 1,000 miles (less than a month after the date of purchase). Taken to dealership who at first could not duplicate the problem. I recorded the noise several times and played to the dealership service manager. In for repairs for the same purpose over 10 times during the 1st year, without success. Issue is now with chrysler engineering who appears not to be in any hurry to fix the problem. Dealership does not follow-up and does not communicate on the status of this issue. Also never received the recall notice. Took the car in for the recall service after seing your notice, and was told it might take a couple of months for the recall notices to get out. It's been 6 months, and no recall notice as yet. Other issues with this car are another rattling noise that they can't fix. A weather strip on the driver's window that had to be replaced 7 times (so far) because it keeps coming loose. Excessive vibration when on the highway at speeds of 70 MPH. Wind noise coming from every direction, can't hardly hear the radio. Radio quality is so bad I can't use it. Have to play cds instead. And chrysler won't do a thing to remediate the problems.
While making a right turn at a stop sign there was a popping noise, then a metal noise. Consumer pulled off the road, and noticed that the passenger side of front suspension was laying on the right front wheel. Vehicle was towed to a dealership, who indicated that the lower ball joint separated.*ak phone interview update (oct 6, 05): the consumer received the recall notice after the vehicle was repaired. No problem since.
On monday, april 5, 2004, I brought my liberty renegade farrish jeep in fairfax, va for my 18,000 mile service which included a tire rotation and other work. No one ever mentioned to me that my vehicle was under a safety recall and that work had not been completed.*ak on saturday, april 10, 2004 I was driving my liberty when I heard a loud noise that sounded like a shot gun going off and my car skidded to the side of the road and came to a stop. My tire was flat but upon closer inspection, I discovered metal shavings all over the tire and down the street along my skid path. My car was towed to the nearest jeep dealer which was heritage chrysler jeep in alexandria, va. Greg anderson, from heritage jeep, called me on monday, april 12, 2004 and informed me that my ball joints had separated while I was driving the vehicle and that was the cause of the breakdown. He said my vehicle is under a safety recall for this exact problem. I have grave concerns about the safety of this vehicle and the manner in which customers are notified about potentially life threatening defects in their vehicles. 1. I did not receive a recall notice in the mail indicating there was a potential serious defect with my vehicle that may cause me to lose control of the vehicle and crash. 2. It is my understanding that all vehicles coming into the farrish jeep service department have a function 14 performed which would indicate any outstanding recalls on a vehicle. My vehiicle did not have a function 14 performed on it and not being notified that this work needed to be performed when it was just in for service 5 days prior to my ball joints separating is completely unacceptable. This liberty is my family car that I take my 6 year old and 4 year old sons back and forth to school in every day on the I-495 beltway. I cant imagine what would have happened to me and my family, and other drivers around me, had my ball joints separated on the beltway at 60 miles an hour.
On tues. March 9th, I was driving straight going slowly in a parking garage when my car made a grinding noise and would barely drive. To make a long story short, when the tow truck driver from aaa arrived and tried to drive my 2003 limited jeep liberty the front left side of the car collapsed on the front left tire. Everything that holds the wheel to the car had seperated. The dealership said they had never heard of anything like this happening. However, I then checked out this site & saw the recall from nov. 4 2003 on my liberty. The recall I never received. When I called the service dept. Later that day to inquire about the status of my car I dropped off the night before, I mentioned the recall. The woman I spoke with said she just found out about the recall. When I asked why I hadn't received the recall she said "sometimes they may be mailed out in increments so not to inundate the dealers". Well the recalls were sent out dec. 15th, 2003, this event occured tues., march 9th 2004. After 2 days at the dealership my car was finally looked at. They said the lower ball joint had seperated. *ak phone call update: the consumer's phone number is no longer in service.
There was vibration in the front end when speed exceeded 40 MPH. Dealership inspected vehicle, but couldn't locate the cause of the vibration. A week later, while driving on the highway front left wheel nut flew off and hit the grill. On another occasion the front left tire fell off while reversing. Vehicle was taken back to dealership, and dealership replaced the ball joints.
I was driving down a 2 lane country road, within speed limit, road conditions excellent. I have a pristine driving record. I rounded a bend and was approaching the straightaway and although I steered to straighten the vehicle, my jeep continued to go to the right. I turned the wheel harder to correct the direction and the jeep veered to the left into the oncoming traffic lane. I managed to get the car back to the right side of the road, but the car hit the gully on the side of the road and crashed into a tree stump. Although I applied the brakes the car felt like it skidded to the right and the antilock brakes didn't engage. When I crashed into the side of the road I broke the front wheel and damaged the rear wheel, broke the lower control arm, damaged the suspension and steering knuckle, and did some body damage. When I queried the dealer about how this could happen, they said they knew of no defects on the 2003 liberty. After finding the information on the internet about the lower control arm/ball joint recall, and calling the dealer again with this info, the dealer said, oh yeah, they knew about that, but "don't pay much attention to recalls." I had the car serviced by my dealership on 12/16/03, the day after the recall notices were supposedly sent to customers (I still haven't received one as of 2/3/03), but they never mentioned the recall or scheduled the replacement of the defective part. I am available for contact if there are others out there who have experienced similar failures.
Dealership had the part to perform lower ball joint recall 03v46000 repairs since the beginning of january, but the manufacturer had not sent dealership the tools needed to install the part.
The left front ball joint fell to the ground while driving and without warning. *ak the left ball joint broke allowing the suspension arm to collapse in wheel. * cb
Vehicle pulls to the right at all times on any road surface. Vehicle has been taken to dealer 4 times since date of purchase (august 2003) with no resolution. Alignment has been check every time. Dealer claims to have adjusted the alignment more to the left in order to compensate the vehicle's pull to the right, but the problem still exists. The dealer rode in the vehicle and observed the problem. The dealer stated that older model jeep libertys tend to drive to the right, even when aligned properly. (this vehicle was manufactured in july 2002). This vehicle is difficult to drive because I must constantly pull the steering to the left in order to stay on the road, and I feel that I could lose control very easily.
I have a 2002 jeep liberty. I am having a ball joint problem with my jeep by daimler chrysler similar to the dodge. I purchased my jeep (new) in january of 2003.I began hearing a "scrubbing" noise from the front of my vehicle in approx april 2003. I took it to a dealer near maxwell afb, alabama; they stated that because of recent rain something may have been wet/ moist. I continued with my trip back to dc. I didn't really notice the noise anymore. Approx middle october I had a flat tire (front passenger). It was replaced by aaa contractor & fixed by a tire dealer. When I inquired what went wrong, they didn't/couldn't find anything. On october 31, 2003 I took my truck to be serviced at a alexandria, virginia jeep dealer for a 22,000 mile service (preventative care). So I dished out approx 270.00 for this service. Two days later I noticed a "scrubbing" noise again. This time it was louder and was horrible! I visited the va jeep dealer furious that they just serviced my truck & I started hearing the noise. I was told that my front ball joint needed to be replaced, it just was a bad part and it was covered under warranty. I received a call the next day that the part was in but wasn't able to bring it in until two approx weeks later. The service tech assured my the truck was safe to drive but try to get the part replaced soon. I began to notice the truck pulling to the right & steering wheel violently shaking. The dealer don't provide loaner cars and I work on military base, I still couldn't get to work. At this point I blamed the dealer for my inconvenience. They put the part on december 10. They told my that it was recalled since the last time I had been in. The noise had stopped but not the shaking of the wheel and the pulling to the right. I returned my car to the service department (december 16). They performed a front end alignment. Today is december 19 and my truck is still shaking and pulling to the right. I am available for contact if necessary.
Vehicle's left ball joint broke and the suspension arm collapsed. *mr *sc
While driving at any speed, the vehicle constantly pulled to the right. The vehicle was taken to the dealer. The vehicle has been to the dealer three times for the same problem. The vehicle was also leaking oil from the oil pan. The mechanic was unable to determine the cause of the vehicle's pulling.
I own a 2003 jeep liberty. I received a recall notice in the mail from jeep and even contacted them since I was experiencing problems before the recall was issued. The problem I am experiencing is that when I brake I feel movement in the front end. Before the recall I brought it in and they said there were no reports of this problem which the service area called a bump stop. When I brought the vehicle in they said there were no open recalls on my jeep even though I received the notice, and was experiencing problems. I feel unsafe knowing that a recall was issued and that the dealership has no record of the recall and that I driving a car with a potential for disaster. Can someone please help me with this issue? Thank you in advance, sean siegel.
While making u-turn at an intersection front ball joints snapped, separating from the vehicle. Vehicle was towed to the dealer, who was repairing the problem.*ak phone interview update (oct 5, 05): the consumer said that he had received a recall notice two months after he filed the complaint.
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