I was sold a vehicle with a known safety defect, ie the fuel tank and filler neck. I have been notified of the recall, but am told there are no parts available for repairs. I believe that this vehicle should not have been sold to me and I believe that jeep / chrysler should be doing a buy back / voucher to get these vehicles out of service reducing the potential for injury and death.
2004 Jeep Liberty fuel system complaints
Page 7 of 7: complaints 161 to 186 of 186, newest first, as owners wrote them.
2004 jeep liberty. Consumer writes in regards to gas tank could explode if hit from rear and trailer hitch needs to be installed to protect gas tank. *smd the consumer had the hitch installed, by a company that was recommended by chrysler. However, several days later, the consumer received a call from chrysler saying the hitch that was installed was the wrong one, and he would not be getting reimbursed. Also, the power steering pump failed.
Tl* the contact owns a 2004 jeep liberty. The contact received a recall notification of the federal safety agency campaign id number 13v252000 (fuel system, gasoline , structure) and the needed part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.
My jeeps airbag failed after vehicle crashed into a bush and rolled 60-80 feet down an embankment after hitting an animal on an icy road.. My concern is that I was not notified by my dealer (taylor & sons, ponderay idaho) or by chrysler regarding any safety recalls until after the crash. I found out about recalls after my insurance agent gave me a list of recalls recently .
Chrysler not fulfilling the federal safety agency 13v‑252 safety recall to protect rear fuel tank from explosion by installing a trailer hitch. Spitzer dodge of mansfield, ohio continues to have "no parts" for this recall, but I could pay to have them install one.
Tl* the contact owns a 2004 jeep liberty. The contact received a recall notification for the federal safety agency campaign id number 13v252000 (fuel system, gasoline , structure); however, the contact was not able to have the vehicle serviced under recall because the part was unavailable. The manufacturer was notified and they were unable to provide an expected date that the part would be available. There are no failures at this time. Updated 4/4/14*cn updated 04/23/14
Tl* the contact owns a 2004 jeep liberty. The contact stated that she received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) however, the recall had surpassed a reasonable time for repair. The dealer was contacted and stated that because the recall was in litigation, no further information was available. The manufacturer was not contacted. The contact had not experienced a failure.
2004 jeep liberty. Consumer writes in regards to gas tank recall notice. *smd the consumer also stated, the transmission did not shift properly.
I am writing in regards to a safety recall on my 2004 jeep liberty that was issued in june 2013. The recall exists as the fuel tank can rupture and cause fires in rear-end collisions. The federal safety agency did a three year investigation that showed 51 people died in fiery crashes in jeeps with gas tanks positioned behind the rear axle. To alleviate this problem chrysler is to install a tow hitch free of charge. I have made numerous phone calls to my local chrysler dealership and then also contacted chrysler at their 1-800 number. Despite these phone calls no one could provide an answer as to when this potential life threatening problem would be fixed. About two weeks ago I received a letter in the mail from chrysler group llc informing me of the recall (as if I was unaware) and that the parts required are currently unavailable. So this recall has been in effect since june and there is no clear date that my vehicle will be equipped with a tow hitch to prevent a fiery crash. It is apparent through newspaper articles that chrysler has been reluctant to issue the recall and it is speculated that they did so as to not hurt their image and finances. Also to avoid a public relations nightmare and being forced to provide the recall after potential public hearings with witnesses providing details of deadly crashes involving jeeps. It is appears that chrysler is trying to avoid this repair due to cost. It has been seven months since the recall and not a single vehicle has been repaired. It is also unknown when the repairs will be made as the parts are unavailable. I question the integrity of chrysler in regards to this recall and ask that you please look into this situation. This recall could potential save lives and it appears that this is not being done in order to save money. Thank you for your time and consideration. Updated 01/30/14
Tl* the contact owns a 2004 jeep liberty. The contact stated that the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available for repair. The manufacture was not notified. The contact had not experienced the failure. Updated 3/5/14*cn updated 03/20/14
Tl* the contact owns a 2004 jeep liberty. The contact stated that while driving approximately 20 MPH, another vehicle crashed into the rear passenger's side and the vehicle caught on fire. A police report was filed. The contact sustained injuries to her back, neck, left arm, and left leg. The manufacturer was not made aware of the problem. The approximate failure mileage was 116,000.
Tl* the contact owns a 2004 jeep liberty. The contact stated the federal safety agency recall number: 13v252000 (fuel system, gasoline , structure) surpassed the reasonable time for repair. The manufacturer was not contacted. The dealer stated that the part was not available. The vehicle was not repaired. The VIN was not available. There are no failures at this time.
Tl* the contact owns 2004 jeep liberty. While driving down a hill at 40 MPH, the contact crashed into an object in the road and smoke emitted from the vehicle. The contact merged off of the road and notice that the vehicle was on fire. The fire department extinguished the fire. The emergency response team was notified. The fire chief stated and reported that the fire more than likely began in the rear. The contact sustained burns to his lower leg. The vehicle was not inspected or diagnosed but deemed as totaled. The manufacturer was not notified of the incident. The VIN was unavailable. The approximate failure mileage was 130,000.
Tl* the contact owns a 2004 jeep liberty. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) and the part needed to repair the vehicle would not become available for another full month. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure.
No accident, recall for gas tank collision. Fire explosion danger. This has been reported by your agency.. Chrysler has not yet begun the recall as reported by the federal safety agency. They have informed that the recall will start soon. That was in june, october and then again in december. As this is a crucial safety issue, I assume your agency must want this resolved. [xxx] from the federal safety agency has told me that your agency has not signed off on the resolution. If someone dies or is injured as a result of this non- action where does the liability lie? Please advise. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2004 jeep liberty. The contact stated that while driving various speeds, the vehicle began to swerve violently. The vehicle was included in two separate recalls associated with the federal safety agency campaign id numbers: 13v252000 (fuel system, gasoline, and structure) and 12v085000 (suspension). The contact stated that the vehicle was not serviced under the recall because the remedy parts were unavailable to repair the vehicle. The manufacturer was notified of the problem. The vehicle had not been repaired. The approximate failure mileage was 131,000.
Unable to get vehicle fixed under - recall n46 [email protected] has responded to my request with the following: thank you for contacting the jeep customer assistance center. We would like to apologize for the delay [xxx]. We have proposed a solution to the concern to the federal safety agency. Currently, we are waiting for the federal safety agency's concurrence of the proposed resolution. Until we have the federal safety agency authorization stating that the proposed repair is suitable, unfortunately, we are in the same situation that you are. We are waiting. : customer service representative jeep customer assistance center for any future communications related to this email, please refer to thefollowing information: reference number:[xxx] email case number: [xxx] reply link: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_id=kmm8343780v82661l0km& please approve the plan to repair the vehicles so that jeep can begin repairing vehicles. Thanks information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2004 jeep liberty. The contact stated referenced the federal safety agency campaign id number 13v252000 (fuel system, gasoline, structure) and stated that the manufacturer was notified. The manufacturer advised that the part needed to complete the recall repair was not available. The contact had not experienced any failures.
On sunday 6/30 I was at the pharmacy around my residense in phila, pa. When I pull out of the parking lot to go into the street with the traffic to go back home. The car started making this screening noise and it felt like when I would give it gas it would not respond. I tried a little bit of gas and then it made a big soun d like an explosion and it lock in the middle of the street . It would not go forward or backwards. It felt like it just drop to the floor and it felt as thou the tires fell off the car.... I had to get a tow truck to tow it away , no matter how much we would work on it. It wouldnt respond . I had just gotten the recall notice and had taken this car to a chrysler dealer to get the replacement part they had sent notice recalling 2002-2007 jeeps. Three weeks before. I need help. I dont want to get back behind this car. It was scary and once before it had locked up on my in the middle of the highway. I thought I was going to be in a crash.
Tl* the contact owns a 2004 jeep liberty. The contact stated that while stopped due to a traffic back-up on the ramp at the I-271/I-480 interchange, the vehicle was crashed into the rear by another vehicle (gmc SUV) driving approximately 48 MPH. The air bags failed to deploy. The rear of the contact's vehicle instantly became engulfed in flames. The contact's mouth struck the steering wheel and his upper face was thrown into the windshield. The contact sustained injuries to the face, loss of his upper teeth, a fractured cheekbone and nose. The contact also sustained burns to the left hand, wrist, upper forehead, left eye and ear, right ankle and the left knee. The contact also sustained a concussion. He was transported to a local hospital for treatment. The manufacturer was not made aware of the failure. The vehicle was destroyed. The approximate failure mileage was 152,000. Lh..*tr...updated 10/30/13 *bf. Updated 11/5/2013
Hit from behind. The drivers seat held up well, but the force of the impact forced my legs backward off of the firewall controls and my legs were up against the seat when the vehicle came to a stop. My lower legs at the calves were crushed and this LED to severe bleeding contained in the legs (compartment syndrome). No fractures but emergency surgery was needed. After reviewing photos of the vehicle interior today, it is apparent that my calves hit the seat adjustment bar that sticks out under and forward of the padded portion of the seat. I find this a common placement of the seat adjustment bar in many vehicles. If not for this bar I would be back to work this week and no significant medical bills. Overall the seat conformed well to me and did not cause me to fracture my neck (severe osteoporosis and prior neck fusion). Updated 06/10/13 *bf updated 6/13/13 *cn..*tr updated 06/13/2013 *js updated 06/17/2013 *js updated 7/31/13*cn..updated 10/30/13 *bf updated 10/31/2013
Tl* the contact owns a 2004 jeep liberty. The contact stated that while driving 60 MPH, the fuel tank detached from the vehicle and spilled fuel onto the highway. The vehicle was towed to a used car lot. The manufacturer was notified and instructed the driver to leave the vehicle where it was until they could send someone to inspect the vehicle. Several days later, the manufacturer notified the contact that they would not send anyone to inspect the vehicle and if she wanted to have the vehicle towed to a dealer she could do so at her own cost. The vehicle had not been repaired. The failure mileage was unknown. The VIN was unavailable.
Tl* the contact owns a 2004 jeep liberty. The contact was driving approximately 2 MPH when she attempted to make a turn and suddenly a loud noise emitted from outside of the vehicle. The contact stopped the vehicle in order to inspect it and noticed the fuel tank detached and was on the ground. The vehicle was towed to an authorized dealer and repaired. The technician stated both fuel tank straps were completely covered with rust. The manufacturer was not notified of the failure. The failure mileage was 98,220. Updated 7/16/12 *cn updated 07/18/12.
2004 jeep liberty sport has loss of power and is quitting customer states that he has had multiple parts fixed and replaced and now the vehicle has the same failure problems as last year. **nar**kb the consumer has had 2 fuel pumps replaced, a wiring harness in the firewall, cruise control sensor replaced, the entire module replaced, ball joint replaced and now the vehicle is losing power and quitting again. The consumer further stated that the speedometer and tachometer both are going crazy.
My beautiful 32-yr. Old daughter was killed recently when the vehicle she was driving, a 2004 jeep liberty, was rear-ended on the interstate by a ford f-150 going 60 MPH. Within seconds of the impact, her vehicle exploded and burst into flames. As a result, my daughter burned to death. Since my daughter's death, I have learned that the fuel tank and filler neck on the jeep liberty (and jeep grand cherokee) was designed and installed in a location (behind the rear bumper) that is susceptible to rupture or puncture in a rear-end collision. When gasoline escapes from a ruptured or punctured fuel tank, a high risk of fire and explosion exists. Because of this terrible tragedy and tremendous loss of such a beautiful life, I feel an obligation to warn everyone of the potential danger when driving these vehicles. Chrysler knows about this problem as they have had other lawsuits regarding fires and fuel tank explosions, but it's less costly for them to settle out of court then to redesign or recall the vehicle. Chrysler doesn't want the public to know, but I think the public has a right to know.
My wife was in a mva with our 2004 jeep liberty with 30,000 miles on it, she was hit from behind by a plymouth neon at about 30 miles per hour upon impact the jeep which I thought was one of the safest vehicles on the highway burst into flames thank god my wife acted fast and got herself and her niece and nephew out with only minor injuries if something had jammed or not worked right after the impact they would be dead, with in minutes of them getting out of the jeep it blew into a giant inferno I can say that god was watching over them that day. I have since done research and this issue and it has been an on going thing with jeep since 1995 how can this be allowed just for them to make the all mighty dollars. This is a true crime and they get no punishment. They built the jeep with the ford pinto design .
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