Head restraint is broken and needs replaced. I purchased the car like this. The dealer refused to fix it even when I told them it was a part of the safety system, since it's an active head restraint. I saw it right after I purchased the vehicle. ...updated 07/11/17 *bf
2012 Jeep Liberty seats complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Tl* the contact owns a 2012 jeep liberty. The contact stated that the covers of the seat adjuster levers on both the front driver and passenger side seats fell off. The dealer replaced the covers, but the failure recurred three times. The manufacturer was not made aware of the failures. The failure was not remedied. The failure mileage was 30,721.
Vehicle is 23 months old with 67000 miles. The driver's side energy absorbing headrest assembly came apart. The vehicle has never been in any type of crash where the headrest would have been used to absorb crash energy. I contacted my servicing dealer to inquire about warranty. They told me that due to the mileage, it is not a warranty collectible repair. They advised me to contact jeep customer care. I did and spoke to [xxx]. She informed me that jeep would not be willing to cover a replacement headrest as my warranty has expired. She did say that if I took it to the dealer and had them look at it, if they determined that it was a manufacturing defect, they might be able to cover it. I am an ase certified mechanic with 23 years experience that manages 3 shops for the nation's largest parcel delivery company. I am more than qualified to determine if a part is broken. I will now have to source a replacement on my own and make the repair to maintain the safety of the vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I was sitting in my car pulling it out of garage when a sharp metal bar pushed up thru the drivers seat, injuring left leg. I reported it to chrysler and one dealer who services my car santa maria jeep, who has the pictures. They failed to respond, I notified chrysler hq, was given several misleading stories on what to do. They said they are sending a vehicle engineer to my home to exam and photo the problem, his name is [xxx], he called and then refused to come and exam the vehicle, wanting me to drive it 30 miles to a dealer. So he could see it there. He only lives down the road from my home so, why make me drive an unsafe, defective dangerous vehicle? I am a disabled veteran and he still refused. Chrysler also refused to do anything, they called yesterday admitting they knew of the defects and that I should not report this to any regulatory agency since they will in 5 or so days try to figure out what to do ??? I was told by two chrysler employees they do not want a file or complaint on this issue since it could cause a national recall and cause panic in the public not to buy or drive jeep's and as of today they have not done anything to assist. They seem more interested in concealing the defects and not helping the injured party or fixing the defect. This is a very dangerous defect and had I been on the freeway it could have been fatal or worse than it is now. I believe this is a very serious defect and chrysler knows it and is hiding it. *tr updated 08/29/12*lj updated 09/04/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2012 jeep liberty. The contact stated that after starting the vehicle and attempting to accelerate, a sharp metal instrument pierced through the seat and stabbed him in the left leg. The manufacturer was notified and confirmed that the failure was a common problem with newer jeep models. The manufacturer then instructed the contact to not report the failure to anyone and that they would handle it internally. The vehicle had not been repaired. The failure and current mileages were 11,243.
Tl* the contact owns a 2012 jeep liberty. While parked, the contact noticed a large metal pole had torn through the material of the left side of the front driver's seat. The contact also sustained a cut to his left leg. The vehicle was not taken to the dealer for diagnostics. The manufacturer was made aware of the failure and a report was filed. The vehicle was not repaired. The approximate failure mileage was 11,423. Updated 09/06/12
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