2011 Jeep Patriot: ball joint or control arm failure

Filed Mar 9, 2023 · Body, Steering · MN

Vehicle is known to have an issue with rusting subframe/crossmembers . Warranty on this vehicle was extended. (Service Bulletin 23-007-17, X69 Warranty Extension) However upon multiple dealer visits and requesting inspection was not notified that issue was happening. Approximately 1.5 years after warranty extension had expired noticeable issues started occurring including noises that got worse and prompted a visit to dealer. Had to fight tooth and nail to get dealership or company to work with me on repairs on low mileage (121K) vehicle and even then they missed 1/2 the problem and told me not to come back to the shop. What component or system failed or malfunctioned, and is it available for inspection upon request? - See beginning - How was your safety or the safety of others put at risk? - Front crossmember completely rotted out and separated, holding on by only control arm - Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, know issues but wording of service bulletin and dealership neglect result in customer not being informed or postponement of repair until too late - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Dealership - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No warning other than single notification of warranty extension, asked for vehicle inspection 7 months prior to warranty expiration and given an all good -

Filed Dec 4, 2021 · Suspension · NJ

Rear suspension lower control arm disconnected from the rear crossmember due to crossmember rust. The manufacturer isn't honoring the x69 front and rear crossmember rust out extended warranty because the vehicle is a few weeks past 10 years, but the vehicle was at the dealer a year before the warranty ran out and the rear crossmember was apparently not inspected, only the front suspension was looked at according to the Multi Point inspection recommendations. Consumer stated dealers diagnosis blames a rusty lower control arm for the failure, which isn't true.

Filed Jul 12, 2021 · Steering, Suspension · IL

The front subframe rusted through on the left hand side which in turn caused the lower control arm to shift outward preventing full steering capabilities. There was a warranty extension dated back from 2017, brought into service on December of 2019, to the Chrysler dealership where it was purchased for lights on the cluster and a steering vibration and no one mentioned the subframe issue that was persisting on this model year. Was told rather that it needed a new bearing and a speed sensor. Replaced both and the issue wasn’t fixed. I am told now (July 2021) that this extension expired in March of this same year. Was told by both the dealer and the customer service hotline that there is absolutely nothing they can do. They also mentioned that there should have been a letter sent out for this warranty extension but nothing was ever received. Been at the same address since well before the purchase date of this vehicle.

Filed Jun 3, 2021 · Body · PA

Bought vehicle from Ray Price dealer 2 years ago with 81k miles Vehicle passed inspection with them(was already inspected upon purchase) was clearly told by salesman that vehicle didn't need to have warranty. Should raised a red flag being I purchase it cash for 10k. Began to notice a clunk sound..took it to my mechanic figuring it was just brakes and or rotors. He called me immediately and said the entire frame was rusted out. And good thing I made it to him and further driving I would have been in a severe accident. He told me to take it to the autobody shop. Upon inspection they found the entire subframe completely corroded. $2000 in repairs( not covered under any warranty) 3 weeks without car. Subframe and control arms had to be replaced

Filed May 13, 2021 · Engine · 81,000 miles · IL

The contact owns a 2011 jeep patriot. The contact stated while the vehicle was stationary, there was a loud knocking sound coming from the engine before the vehicle loss motive power and stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the front axle and the control arm needing to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 81,000. The VIN was unavailable. The consumer provided photos.

Filed Jun 11, 2020 · Engine, Suspension · 111,734 miles · MI

Loud clunk noise when driving, noticed the sub frame that's the control arms are connected to and the engine and power train are supposed by is rusted and rooted so much I can push my finger through it.

Filed Sep 25, 2019 · Suspension · 126,967 miles · AL

Tl* the contact owns a 2011 jeep patriot. The contact noticed that the front tires were worn and three sets of front tires had to be purchased. The contact took the vehicle to an independent mechanic who stated that the front end of the lower control arm bushing was deteriorated. In addition, while driving, the vehicle pulled to the left or right and the contact had to straighten the steering wheel. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 126,967.

Filed Jun 24, 2019 · Suspension · 73,000 miles · NY

Bad lower ball joint at 73k had to replace lower control arm

Filed Aug 27, 2018 · Steering, Suspension · 146,000 miles · MO

Takata recall: I had a repair done to my jeep patriot two weeks ago. The repairs were over 800$. I had to have the two front control arms, ball joints, and tie rods replaced. As I was driving to work, I lost steering and now not able to drive my vehicle.

Filed Jun 27, 2017 · Suspension · VA

Bought the car new. Replaced left control arm in 2015, replaced right control arm in 2016, replacing both control arms again. Dealer wants $750 for each control arm they replace. Ruined two front tires (which luckily didn't burst on me on the highway), ruined second set of front tires. Again, tires were brand new in 2015 due to the left control arm, have replaced 4 tires since then due to the front control arms. Chrysler won't do anything. There are a million complaints about this on the patriot model online. Jeep dealership service center and two mechanics told me it was a design flaw and it will continue to happen. Looking at $750-$1500 a year (not to mention the cost of new tires) to correct. Silly. Car has never been in 4x4 or off road. Has 74k miles on it and is 6 years old. Given that the tires have steel poking through w/in a years time due to the control arm, this is dangerous!

Filed May 28, 2017 · Steering · 39,845 miles · MA

Vehicle was making moaning noise & had sloppy steering. Had to have the driver's side lower control arm changed and the bushing separated (have the old parts in garage).

Filed Mar 2, 2016 · Suspension · 42,972 miles · OH

My 2011 jeep patriot was purchased new in mid november 2010. It has 42,972 miles on it. I had to replace the tires, one was worn clear down on the inside. The tire supplier said I needed an alignment. When I went in to get an alignment they were unable to do one because my ball joints needed replaced. I've owned this vehicle (my first & last jeep) for 63 1/2 months and driven it less than 677 miles a month or less than 10 miles per day, I should not be replacing my ball joints with these low miles on my car! It is bad enough that I was told not to even drive my car until the parts come in which is going to be another 13 days! Please tell me how this is normal wear & tear on a vehicle that has never been off road and has never had the 4 wheel drive engaged longer than to just pull out of slick spot? Please make this right and recall the jeeps that are having this issue!