The instrument dash panel went blank while driving.
2020 Jeep Wrangler electrical complaints
Page 4 of 7: complaints 71 to 100 of 183, newest first, as owners wrote them.
Driver side dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.
The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument panel had become inoperable. The dealer and the manufacturer were contacted, and the contact was informed that the VIN was not included in the federal safety agency Campaign Number: 24V652000 (Electrical System). The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Center dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.
I have the same malfunction as described in New Safety Recall Advanced Communication – 30B released on 9/5/2024, but my VIN is not included. The malfunction relates to the Instrument Panel Cluster (IPC) that becomes blank. As noted in 30B: "[a]n IPC that is not visible to the driver may result in the driver's attention being diverted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.101, Controls and Displays S5.3 requires vehicles to "illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions." The IPC in the suspect vehicles may not illuminate the required telltales." Can you please add my Jeep VIN to the recall list?
While driving car, instrument cluster went blank. It does not display important vehicle information like speed.
Instrument Panel went completely out. Can not tell how much gas is in the jeep, how many miles it has, can’t see any digital details on the instrument panel. Completely black.
Electric computer control system keep malfunctioning and disconnecting. Third occurrence in a month. Currently at my mechanics.
Instrumentation cluster suddenly failed while I was driving. This put the safety of all individuals at risk because I was not able to view any critical information like warning lights, speedometer or fuel status.
The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel failed to illuminate. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The contact believed that the failure was related to the federal safety agency Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 48,000.
I have had 18 visits to 2 Jeep Dealerships for my 2020 Jeep Wrangler Unlimited Sahara. I have had my radio replaced 3 times and I'm still waiting (its been months!) for another new radio as the current is still going black, powering off, sometimes it responds & sometimes it doesn't. This is EXTREMELY frustrating for a "new" car not to have a functioning radio. But then recently my IC went totally black. No view of my gas gauge!! Of course, my VIN was NOT included in last year's recall but I was able to get this replaced thankfully via the extended warrantee I purchased. I had to pay a $500 deductible for it to be replaced. Same for the radio. At what point does Jeep or Mopar say....this is a serious electrical problem? Isn't anyone trained to get to root cause? I have pictures and videos of the power surging in my dashboard but sure lets keep replacing radios at the customers EXPENSE!
Digital dash went out for 6 months and my vehicle was not covered under the recall warranty..Had no fuel gauge or speedometer during that time...Paid $1143.73 to have it repaired...nowy odometer does not match my computer.
My instrument cluster panel display has suddenly gone black/blank. This looks to be a known recall issue under Recall ID: 24V‑652 which includes Select 2018–2024 Jeep Wrangler and Gladiator vehicles. Mine is a 2020 Jeep Wrangler. Can my vehicle be added to the recall list? I am at safety risk as I cannot see my gas mileage, warning light indicators, Electronic Throttle Control, Battery Charge Warning, Engine Coolant Temperature, Airbag Warning, Brake System Alerts, Transmission Fault lights, etc. I have scheduled a service appointment to have this looked at the dealership where I purchased my Jeep. I would appreciate any financial assistance as it will be an extreme struggle to pay out of pocket for this to be repaired. My safety and my family's safety is at risk. Please help!
2020 Jeep Wrangler Unlimited Willys The Instrument cluster panel went out. Black screen. A critical safety issue b/c you cannot see the speedometer, warning lights, or anything on the screen. There is a recall (the federal safety agency#24V‑652) however my VIN # is not included in the recall. Brought the Jeep into mechanic who said this should be covered under Jeep Recall. To date no certified Jeep dealership will repair under recall b/c they are saying VIN # is not included in the recall.
My front dash was not registering, so I cannot see my speed, gas tank, and all other info on it. When I took it to a mechanic, he had to replace the AGM Auxiliary Battery. It went from the normal square battery to the size and shape of balloon, causing a dangerous situation. The mechanic sent us to the dealership to finish the work as it should be covered under the recall. He also advised us not to drive it on our roadtrip as the INSTRUMENT PANEL CLUSTER needs to be fixed and could cause fires as it’s under recall: RECALL the federal safety agency #24V‑652. We need to get it fixed, but the dealership declined saying my Jeep Wrangler 2020’s VIN number doesn’t show the recall. So, now we are trying to get that recall established for this VIN number as it’s having the SAME ISSUES AS THOSE RECALLED. Now, we are trying to get the recall number to apply to my VIN so we can get the repair done. Frustrating to do a goose chase when a vehicle is having the SAME issue as those with the recall.
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at various speeds, the instrument panel intermittently failed to operate as needed. Upon investigation, the contact linked the failure to the federal safety agency Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was 60,002.
The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument panel was black, and the contact was unable to see pertinent information about the vehicle's operation. The vehicle was taken to the dealer, who determined that the instrument panel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.
The contact owns a 2020 Jeep Wrangler. The contact stated that while her son was driving approximately 55-65 MPH, the instrument panel and the turn signal lights became inoperable. The driver pulled over to the side of the road. The driver was able to drive to the residence. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the instrument panel needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 105,000. The VIN was not available.
The dashboard in the affected vehicles may suddenly go blank, leaving the driver without vital information, such as speed and turn signals’ status. The driver will not be able to get the cluster working after failure. There is a recall on this (and my Jeep model and year is within the criteria but my Jeep is not in the recall. New Recall the federal safety agency 24V‑652: Instrument Panel Cluster IPC ...
The instrument cluster has went completely out. There is a currently open recall for 2018 - 2024 Jeep Wranglers (Recall #24V‑652), but my VIN is not included. According to FMVSS No. 571.101 (Controls and Displays), you are required to remedy this situation as it is now a safety and hazard for the driver.
The instrument cluster went out on my 2020 Jeep Wrangler. There is a recall (the federal safety agency#24V‑652) for this issue, however my VIN # is not included in the recall. This is a critical safety issue because the speedometer and warning lights to not work.
UNKNOWN The display panel on the instrument cluster has went out. There was an open recall for newer models (2022-2024), but my vehicle's year (2020) was not included. After going through multiple forums, and speaking with many dealerships, this has been an on-going issue with multiple Jeep owners.
I see that there are recalls for the center cluster on the dash for jeeps like mine from 2018 through 2022 or 2024 but mine has is not included in that recall however mine is now out According to our mechanic I have a black screen cannot see if I have gas or if my vehicle is overheating, cannot see any of the warning signals. Please advise why my jeep is not included in that recall. Mine is a 2020 jeep wrangler unlimited
Instrument cluster failed. Jeep required me to send them the entire cluster (Vehicle Dash) in order for us to order new part. Submitting the cluster means I do not have access to the manual gages (speed, warning lights, and fuel gage). You also cannot hear your blinker signal or know if your high beams are on or off. You do not know how much gas in your tank and can run out at any given point (I have pictures of police helping as this happen to me; it is dangerous). There is an open file i have with jeep. They are aware of the issue. I told the dealership in Sept of 2024 it was flickering and they said it wasn't doing it when they had it serviced so there was nothing they could do. I took it in to another mechanic in May of 2025 once it was failed completely. Jeep informed my mechanic in May the part would be in. Then they emailed me (once i filed a compliant with their customer service )the part would be in by End of Aug. Now they are saying the End of September (subject to change). I requested a loaner vehicle in order to keep my family safe and they denied my request. The car was bought brand new and cannot be inspected until the dash is replaced. Jeep has old dash and has not provided me with the replacement part (I already paid for). It is dangerous. The reason we are told the part is not available is because many 2020 jeeps are having same issue.
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the failure persisted. The contact related the failure to the federal safety agency Campaign Number: 24V652000 (Electrical System). The vehicle was taken to the dealer, and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
I woke up one morning about 2 months ago, and the dash cluster was not working and has not worked since. How was your safety or the safety of others put at risk? My safety and the safety of others are put at risk because I am unable to see critical information while driving, such as my speed, fuel level, and any potential engine warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem was confirmed by two different independent mechanics, both of whom stated that I need a new cluster. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle has not been inspected by the manufacturer, police, insurance representatives, or any other party besides the two mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps, messages, or other symptoms before the cluster failed. The failure occurred suddenly.
My Display Cluster went blank all of a sudden while on a trip with no prior notice and I was unable to see any safety information for my vehicle, how much gas I have left, odometer readings or other important information which are needed to safely drive. I ran out of gas and was unable to get to the side of the road and all most got into an accident. There is a current safety recall for this problem (the federal safety agency ID Number: 24V652000 Instrument Panel Failure/FMVSS 101) for the JEEP WRANGLER2018-2024 issued on September 5, 2024 for the same problem I am experiencing with my vehicle The problem is for some reason My Vin number is not being included in the recall even though the Vehicle year model & problem matches the recall and the dealership/manufacturer are not honoring the repair needed.
The Instrument Cluster Panel has completely failed. The vehicle currently does not have odometer, tachometer, speedometer, fuel gauge, and other vital engine metrics displayed. Stellantis issued a recall due to poor design of the failed component for a small subset of affected vehicles, but does not include the majority of the vehicle population. Furthermore, the failed component is currently on a national shortage, making it impossible to repair.This is a major safety concern and needs to be investigated.
Component or System That Failed: The instrument cluster on my 2020 Jeep Wrangler Rubicon failed on February 25, 2025. The dealership confirmed the part was defective and removed it from the vehicle. The failed component is not currently installed, but the dealership retained documentation of the diagnosis and can confirm the failure. Safety Risk: The failure of the instrument cluster renders the vehicle completely inoperable. Without this component, the driver cannot monitor critical safety information such as vehicle speed, warning indicators, or fuel level. Additionally, the extended parts backorder means the vehicle has been disabled for months, leaving me without safe transportation. If this type of failure were to occur while driving, it could result in a sudden loss of critical safety data and increase the risk of an accident. Problem Confirmation: Yes, the problem has been confirmed by the authorized Jeep dealership where the vehicle has remained since February 25, 2025. They diagnosed the instrument cluster as the root cause of the failure. Inspection by Manufacturer or Others: The vehicle was inspected and diagnosed by the Jeep dealership. Jeep/Stellantis Customer Care has also been notified and opened Case #93386471, but has not provided a resolution. No inspection by police, insurance, or other third parties has occurred. Warning Lamps, Messages, or Symptoms Prior to Failure: There were no warning lamps, error codes, or prior symptoms before the cluster failed. The failure was sudden, and the instrument cluster stopped functioning entirely on February 25, 2025.
The instrument panel cluster stopped working suddenly. It is a 2020 Jeep Wrangler with 72k miles. I know there is a recall the federal safety agency recall #24V652000 for some Jeep Wranglers 2018 - 2024 for the same issue. Mine needs to be included. I cannot tell how much gas I have, what speed I am going, or warning lamp information. There were no symptoms - it just stopped working while I was driving. The vehicle has been inspected by two vehicle repair/inspection stations and it is not a fuse or the alternator / battery. Therefore - it is the instrument panel cluster (IPC).
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