I have been trying to have my 2021 Kia Seltos serviced to complete the Safety Recall # 25V099. This is for the Piston-ring Noise Sensing System and oil ring check. I have had the vehicle at the dealer twice without it being completed. This is in regards to Jim Shorkey Kia Wexford, 10785 Perry Hwy, Wexford PA 15090. 724‑741‑1197. Prior to receiving the recall notice I asked the service rep at the local dealer who said that "Consumption of one quart of oil every 1000 miles is normal." The car had probably 20K miles on it, it now has 30K. Shortly after I received the recall notice from Kia (dated April 4, 2025) I called Shorkey Kia to schedule the recall service. It was scheduled for May 7, 2025. I dropped the car off the evening before (5/6/2025). Later in the day of May 7 I realized that I had a voicemail from Shorkey Kia from two days earlier, on May 5, stating that the appointment was cancelled due to the recall process being halted. The process was to take two days, one day for the car to sit and the service the second day. I was told that they needed to figure out a quicker resolution so that the service performed was not as extensive. I picked the car up that evening and was further told by the service rep that too many engines were failing. I called Kia Customer Service who confirmed that the process was on hold. On 5/20/2025 I received a call from Kia Customer Care advising that the recall process has been fixed and that I should call to reschedule the service. They provided a Case # of [XXX] I called and made an appointment for May 29, 2025. I dropped the car off the evening before at around 6:30PM (May 28, 2025). It was a cool, rainy evening. The next afternoon I received a call from Shorkey Kia Service advising that they, yet again, could not perform the recall service. I was told that the coolant temperature was reading 82 degrees so it couldn't be tested. I picked the car up and haven't heard from them since. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
2021 Kia Seltos engine complaints
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The car prior to the locked engine it ran well without any problems. While driving the car all of a sudden it began to stall. The car began to make a really loud clanking noise before the engine locked up. Due to the circumstances a mobile mechanic was called out to the location to assess the situation. The mobile mechanic completed the diagnostic with a car reader to which it displayed code P0011 code. To ensure it wasn't the car's battery the battery was replaced with a new one thinking that would remedy the situation of the car not starting. However, once this was completed the car wouldn't start again. Per the mobile mechanic conclusion, he stated that the engine was locked up. The car was towed to KIA Sunrise - Sunrise, FL on February 15, 2025. I inform them of the problem that the engine was locked. They stated that they would perform a diagnostic for an authorization fee of $250.00 to which I agreed for KIA Sunrise to do the diagnostic on the car. Based on their conclusion they attested that the engine was locked up as I had informed them. I mentioned that there was a recall on the engine of KIA Soltos 2021 due to engine failure at that point they stated that KIA Corp office had yet to send them notification of the recall relating to the engine failure. They stated for me to wait till April 2025 when the recall for the engine failure would have been received by them from Corp to which I did however, by then I was informed that they now wanted an additional $500 for a diagnostic. KIA Sunrise, stated that due to the engine being locked up they wouldn't look into it until $500.00 was paid however, they refused to take into consideration the $250.00 that was already not long ago, which based on the communication that was had they stated that was the authorization amount for them to do a full diagnostic knowing that the engine was locked up. However, at a later time they wanted more money to do a diagnostic on an engine that was still locked up.
Rick Case Kia Coral Springs, FL refused to do an engine recall since it wasn’t a profit to them and refused to do the service on the recall since they said they are independently owned and don’t have to follow main Kia
The contact owned a 2021 Kia Seltos. The contact stated while driving 20 MPH, there was an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that on another occasion while driving at slow speeds and approaching a stop sign, the engine seized. The contact was unable to coast to the side of the road and the vehicle failed to restart. The vehicle was towed to the dealer; however, the dealer refused to diagnose the vehicle. The vehicle was then towed to the residence. A mobile mechanic arrived at the residence and diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was repossessed. After some investigation, the contact related the failed to the federal safety agency Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The manufacturer was made aware of the failure and advised contact that there would be an email from the manufacturer. The contact stated that the manufacturer had reached out via email; however, no assistance was offered. The failure mileage was approximately 54,000.
Complaint about KIA Safety Recall 25V099 I'm writing to let you know my concern about the safety recall I got for my Kia Seltos 2021. I received this letter on April 14th• and I took it to the dealership as soon as I could, to Federico KIA, at 1911 East Edwardsville Rd, Wood River, IL, 62095. I dropped off my car on April 17th and I was given a rental car the next April 18th and told that my car needed a new engine. Federico Kia kept the car for almost a month with no ETA for a new engine, according to what I was told by the Dealership by call. Then all the sudden on May 12th I get a call saying that my car was ready, I go to pick it up the next day, and no information was given to me about what was done to the car, after I signed the paperwork. Then I found that no change of engine was done and that only they did a "RETEST" and passed. I took the car and felt different vibrations and sounds coming from the car. I call them after it, and they said that all it was done according to Kia instructions. On May 14th I called Kia's Customer Care Center phone number and told them about it. They instruct that the situation was strange, and they agreed with my concern of "Why would they keep a car for a month saying that a new engine was required, and now all of the sudden the car was good, and that I had the right to go to a new dealership and ask for a new test" On May 19th I went to Lou Fusz Kia, at1025 N Lindbergh Blvd, St. Louis, MO 63132. I was about to drop off my car, they agreed to take it, until they saw in their system that I already did the test for the recall, I explained to them my situation, but their answer was "we are going to get the same results from the test and also there's going to be charge from until, since you already had one". I don't have any light popping up on my dash for now, but I don't like the noise coming from the engine, but Kia seems to not care about it. Also, I feel very unsecure now, after they had my car for a month, saying that an engine replacement was needed, and now by new te
The contact owned a 2021 Kia Seltos. The contact stated that while his son was having the vehicle service, he was informed that the vehicle was consuming an excessive amount of oil. The contact was unaware of any warning lights being illuminated. The vehicle was taken to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact traded the vehicle. The contact then received notification of the federal safety agency Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The manufacturer was made aware of the failure and advised contact that he would be getting an email from the manufacturer’ however, the contact was still awaiting the email notification. The approximate failure mileage was 117,000.
My vehicle is currently in the shop at the local Kia dealership. Over the past week my vehicle has randomly stalled several times. The engine sounded like it was sputtering, and just not accelerating properly. The car would stall at low speeds while turning corners or pulling into a parking spot. I do not have the diagnosis as of yet but believe my vehicle should be considered one of the recalled engines due to its date manufactured and the current issues that are occurring. Noticed stalling at speeds 45mph or less. It's very frustrating with a vehicle having 82,000 miles on it. All mandatory maintenance has been done at correct intervals and now this. It needs to be reported.
Got to engine light error codes: P030100 and P030000. Happened 3 times: 1st time had loss of power and engine light flashed, could not accelerate, and vehicle shuttered. Took to world kia north San Antonio. They cleared the code. It ran fine for a while and same problem occurred. Took back to world Kia north. They had it quiet few weeks, finally got it back, they said they took it on a 60 mile road test no problems so gave it back. I drove it maybe less 2 hours after getting it back and the same problem happened loss power would not accelerate and engine light flashed but did not come on. Called Kia right when happened and brought it right back world Kia North and the service manager said to keep it running so they can see what going on, and they finally noticed the same thing. So it been at dealership since then.about month has past and it not been repaired yet. It been serviced every 5000 miles and been taken care of since I owned it! I have looked up how lot people with the S/X models have had same problems and many recalls on seltos and souls due to same problems. I’m a 100 disabled vet and having a vehicle get me to the hospital reg important. I was given a loaner car which was great so wanted to share this.
The contact owns a 2021 Kia Seltos. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the piston oil rings, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling); and the VIN was included; however, parts were not yet available for the recall repair. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 98,000.
The contact owns a 2021 Kia Seltos. The contact received notification of the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Kia Seltos. The contact had received notification of the federal safety agency Campaign Number: 21V259000 (ENGINE). The contact stated that while driving at an undisclosed speed, the vehicle vibrated, and failed to accelerate as intended while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer and failed an inspection. The contact was informed that a new engine would be ordered. The contact picked up the vehicle and was informed that the manufacturer had placed a hold on the recall repair. However, an update to the piston ring noise sensing system (PNSS) was performed. The contact was informed that the vehicle then passed the inspection. The dealer refused to replace the engine and the vehicle was removed from the recall list. The contact stated that the failure persisted. The vehicle then failed the inspection. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 71,000.
The contact owns a 2021 Kia Seltos. The contact received notification of the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling). The contact had taken the vehicle to a dealer but was informed by the dealer that the manufacturer had placed a hold on the recall repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact stated that the vehicle had been consuming engine oil and required monthly oil top offs. The contact also stated that the engine was making an abnormal ticking sound. The failure mileage was approximately 52,000. Parts distribution disconnect.
My 2021 Kia Seltos has an active safety recall related to the engine (Recall #SC336). The dealership (Darling's Kia, Formerly Van Syckle Kia in Bangor, ME) scheduled a repair but canceled it due to needing a "software update." I was told there is no timeline for completion and that no loaner or alternative vehicle would be provided. I am concerned for my safety and transportation, as the recall affects piston oil rings that can cause engine damage, stalling, or fire. Kia consumer affairs acknowledged the delay but provided no resolution or support. This recall has been open for months and is still unresolved.
The contact owns a 2021 Kia Seltos. The contact received notification of the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed and determined that the piston oil rings had failed and needed to be replaced. The dealer informed the contact that the recall had been placed on hold by the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My car originally qualified for an engine replacement through the recall because it failed the test they performed. The engine is on recall and I have had a rental for close to 3 weeks. Today Kia called me and said due to changes in the inspection process and criteria for the recall my car no longer qualifies for the engine replacement and I need to return my rental and pick up my car. I refuse to put my family in an unsafe car because Kia figured out a way to get out of replacing the engine.
I took my car in April 16 for the piston oil engine recall. The Kia dealership said it need to sit for 24 hrs before test. The next day they said it failed. Then, the dealership said I need to replace all the hoses because it won’t adhere properly to the new engine . I receive a notification that my case was open for a new engine. May 9th, the dealership reached out saying they were still waiting for parts. Two hours later they said it needed to retest. Four hours later it passed and it’s ready for pick up. I never got the new engine even though it failed prior to Kia halting the recall. I am concerned for my safety.
The contact owns a 2021 Kia Seltos. The contact stated that while the vehicle was parked, the contact attempted to start the vehicle, and the vehicle lost motive power with the check engine warning light illuminated. The contact received notification of the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the recall was currently on hold. The approximate failure mileage was 40,000. Parts distribution disconnect.
Purchased kia in 2021- Car was taken in on April 24 for a recall. I was originally told the recall would take 2 weeks if it failed now South Hills Kia along with Kia can tell me anything. We are 2 weeks in the car I need to drive my elderly mother to her dr appointments with and not one person can tell me when I can get my car back or even a loner. My car has less then 33,000 miles -this is just wrong on Kia’s part and South Hills Kia for not supplying a car as they keep my with ZERO end in sight. Thank you
While driving the car stalls, lags and makes rumble sounds. It will stall and go down in revolutions from 3/4 down to 2 or even 1. It does this whether I am actively driving in the highway going 60 miles an hour or pulling of from a red light / stop sign. Is anyone else having this problem? Is very scary and nerve racking when in the highway going at 60 miles an hr and it just stalls and lags and takes a minutes to pick up speed
Kia North Austin service representative by the name of Christina informed me that the recall on this vehicle was postponed until further notice by mail. Word for word what she said. When I asked about more information the human representative repeated exactly the same thing back to me and said she couldn't schedule anything further.
The contact owns a 2021 Kia Seltos. The contact received notification of the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the manufacturer had put a hold on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Kia Seltos. The contact received notification of the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. Two local dealers were made aware of the issue, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and notified the contact that there was hold on the recall repair, and that dealers were instructed to stop all recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Kia Seltos. The contact received notification of the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer advised the contact that the recall was on hold from instructions from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
After receiving the recall letter I immediately scheduled the inspection. After waiting for 2 weeks I arrived for my appointment and was sent home. The service manager seemed to have little information for me other than to say that KIA was reevaluating their inspection procedure. A couple days later I called the KIA support line and was told that the new inspection procedure had been established and that I should call my dealer to reschedule the inspection. I called the next day and the dealer told me again that all inspections are still on hold and seemed surprised that someone from corporate would have told me otherwise. I called KIA customer support back again that same day but got no answers. Others are reporting this same issue on various online forums. The feedback they are getting from their dealerships is that a large number of inspections have been failing and that KIA has decided to revise their inspection procedure so that more of them pass without requiring engine replacement. I'm not understanding why KIA has made a bad situation worse by leaving their customers in limbo concerning this major engine malfunction. It should have been a simple matter of scheduling the inspection, making any necessary repairs and sending their customers on their way. KIA has handled this matter very poorly.
The contact owns a 2021 Kia Seltos. The contact received notification of the federal safety agency Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the manufacturer had put a hold on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I have had this car for about two years. A year ago I was having issues with the car stalling, and the check engine light. I took the car in and it was "fixed". I have to get oil changes very frequently, and still have to top up my oil in between changes. I made my appointment for this current recall. While waiting for the recall, my check engine light came on. My car displays all of the symptoms of the issues in the recall. I took my car in for the appointment on April 28th. They told me they would update me the following day after the testing. Kia called to inform me that the next day that the recall is on "halt" and they have no further information. My car has been sitting at the dealership since 4/28 with no further information. They have not called to update again, I've had to call them. They also have not checked into the check engine light. My car is under warranty so I don't understand how they haven't checked into that regardless of the recall. When asked about a loaner car they state they don't have any, and provide no assistance with getting one.
I received recall notice on April 4 or 5 and called my dealer and first appointment was April 28. I was told would be there for 2 days but system down so called me back on 30 telling failed the test and would need new engine which would be covered under warranty but could not tell when would get the engine and had no loaner cars available.My only had 19,000 + miles and had all maintenance done and had no problem whatsoever with it or any indication of any problem
The contact owns a 2021 Kia Seltos. The contact stated that while attempting to accelerate, the vehicle failed to exceed 30 MPH. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off, and failed to restart. The vehicle was towed to an independent mechani,c where it was diagnosed that there was a hole in the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with the federal safety agency Campaign Number: 21V259000 (Engine); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 88,000.
Regarding: Manufacturer Recall NumberSC336 the federal safety agency Recall Number25V099 Car: 2021 Kia Seltos EX - I had an appointment to repair this recall with Kia for 5/6 which they cancelled on 4/30. The Service Dept told me they weren't moving forward with correcting this recall, even though it is still listed as active. - I called Kia Customer Service on 4/30 and they confirmed 1)this is still an active recall and 2)there was new communication being sent to service centers on either 4/30 or 5/1 and to reschedule on 5/1. - On 5/1 I called to make an appointment and was told I could not. I called Kia Customer Service and was told that the information from the prior day was wrong. Kia confirms this is an active recall but they are not currently correcting it. They cannot tell me when they may be able to, but more importantly they did not have a way for the customer to find out if they are correcting except to call everyday and ask. They don't know if they will call, email, send a letter to advise about the delay and next steps. - The safety risk increases the chance of fire or accident. I understand there may be issues on how to fix, but all I was asking is either a timeframe or for Kia to advise when I can get this fixed and they would not provide either. I just want to know when the car that I paid for will be safe to drive again. - I did leave a message with a supervisor at Kia Customer Service as that was my only option and was told I could get an answer in 48 hours. I have not received that answer.
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