2011 Kia Sorento locks problems

Filed Jun 17, 2025 · Electrical, Locks · WA

The contact owns a 2011 Kia Sorento. The contact stated that while attempting to unlock the vehicle with the key, the front driver side door opened; however, the other doors failed to open as intended. No warning light was illuminated. The vehicle was taken to the dealer; however, the vehicle was not repaired due to the cost. The contact stated that on another occasion, the interior lights failed to work as intended and several unknown warning lights were illuminated. The check engine and ABS warning lights remained illuminated. The contact stated that the buttons on the steering wheel failed to operate as intended. The vehicle was taken to the dealer and the contact was informed that the vehicle could not be connected to the diagnostic machine. The contact stated that the dealer refused to update the antitheft system or perform the recall repairs linked to the VIN. The contact stated that on a separate occasion, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Filed May 7, 2024 · Electrical, Locks · 92,000 miles · CA

The contact owns a 2011 Kia Sorento. The contact stated while attempting to unlock the vehicle with the key fob, the contact heard the doors unlocking, but the rear doors failed to unlock. Additionally, the contact stated that the failure initially started after the vehicle was serviced by the dealer. No warning light was illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure and a case was opened. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 92,000.

Filed Feb 3, 2023 · Locks · NJ

The rear driver side door will not open from outside or inside and I have children who ride in the back seat in children's car seats. This is a definitive safety hazard. KIA issued a recall but just extended the warranty to 10 years for that part. It is obviously a known defect that is the fault of KIA. Since my car is now outside that 10 year extended warranty I have to pay $800 dollrs at teh dealership to have it fixed, This is unnacceptable.

Filed Apr 15, 2022 · Locks · 93,000 miles · OH

The contact owns a 2011 Kia Sorento. The contact stated while attempting to open the passenger’s side door from the outside, the door handle was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 93,000.

Filed Feb 22, 2022 · Locks · 185,000 miles · MD

The contact owns a 2011 Kia Sorento. The contact stated that the exterior front driver side door handle had malfunctioned and the door could not be opened from outside the vehicle. The cause of the failure was not determined. The local dealer and manufacturer were both notified. The contact was informed that the vehicle was previously serviced under a manufacturers TSB for the failure. The failure mileage was 185,000.

Filed Apr 19, 2021 · Locks · NM

Tl* the contact owns a 2011 kia sorento. The contact stated that the rear driver's side door failed to open or operate as needed, without warning. The contact called spradley kia (2145 hwy 50 west, pueblo, co 81008, (719) 543-6710) where an appointment was scheduled to have the vehicle diagnosed. The vehicle was not yet diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Filed Nov 20, 2020 · Electrical, Locks · 100,000 miles · IL

Tl* the contact owns a 2011 kia sorento. The contact stated that keyfob failed to unlock any of the doors on the vehicle. Due to the failure, the contact had the vehicle towed to napleton river oaks kia (1951 river oaks dr, calumet city, il 60409) where a diagnostic test was still pending. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000. The VIN was not available.

Filed Sep 9, 2020 · Locks · 144,000 miles · KY

Tl* the contact owns a 2011 kia sorento. The contact stated that the rear passenger's side door failed to open from the outside however, opened from inside the vehicle. The contact had to climb over the driver's seat to open the door. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.

Filed Jan 24, 2020 · Airbags, Locks · 162,197 miles · CA

Airbag light for passenger is on. Also the back right passenger door won't open from the outside or inside. Door not locked and child lock is off.

Filed Sep 5, 2019 · Locks · 118,000 miles · VA

On friday evening 30 august while driving at highway speed on I-66 in northern va the hood inexplicably opened up on our 2011 kia sorento. The secondary hood latch had apparently failed and the hood violently smashed against the windshield and roof. By some miracle, the windshield did not shatter and I was able to get the vehicle to the shoulder on a notoriously congested and accident-prone highway without causing an accident, thus preventing injury or death to myself and others. When kia consumer assistance (ca) opened on 3 september (after labor day) I filed a case (#13336462). I had confirmed online that there were no open recalls on our sorento but noted there was a recall (sc134) on the 2006-2014 kia sedona hood latch because of the danger of the hood opening while driving that could result in a crash. I drove the sorento to ourisman kia in chantilly, va where the service department confirmed the hood latch had failed and reported this to kia ca. Despite owning 3 kia vehicles and calling to speak with 3 different individuals at kia ca (lisa, annette, jeremy) as nobody would return our calls to provide updates over 3 days, none of these facts about the potential lethal vulnerability mattered to kia who refused to cover the cost of repairs because our 2011 sorento is outside of the 100,000 mile warranty by 18,000 miles. Kia ca did not care that the same faulty part was already recalled on a different kia vehicle. Kia ca appeared unconcerned with the very real possibility that their faulty product can cause serious injury and even death. Thank god my wife or children were not driving the sorento at the time of the hood latch failure. I implore the federal safety agency work to hold kia accountable to rectify this very dangerous situation and extend the hood latch recall to the 2011 kia sorento before there are innocent victims. Please don't let kia mean 'killed in accident.'