Kia issued a recall in September of 2023 that affects the HECU. I have received one interim notice but nothing since and it’s been 7 months. I am concerned about mine and others safety and would like an update on the recall.
2012 Kia Sorento electrical complaints
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This 2012 Kia sorento caught fire and burned. Believed to be part of the recall 23v652
Kia america, inc. Submitted a safety recall report on september 25, 2023, (the federal safety agency recall #23v‑652) detailing the risk of an engine compartment fire due to an electrical short circuit of the hydraulic electronic control unit (hecu). I was notified on november 14, 2023, that my vehicle was subject to this recall and that I would be notified again when the remedy part (a new fuse) was available. Kia is recommending afffected owners park their vehicle outside and away from structures and other vehicles until the remedy part has been installed. This long-term exposure to the elements is causing undue wear and tear on various parts of my vehicle including paint, tires and headlights. It has been 5 months since I was made aware of the recall and nearly 7 months since the federal safety agency was made aware and the remedy part is still not available. I believe kia has exceeded a reasonable amount of time for the recall remedy and that is why I am filing this complaint.
The contact owns a 2012 Kia Sorento. The contact stated that the alarm continued to engage independently. The contact was able to turn the alarm off. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 110,000. VIN tool confirms parts not available.
A notice was mailed to me on [XXX] Recall #[XXX], advising that the hydraulic electronic control unit may experience an electrical short circuit, which can result in engine compartment fire. Park the vehicle outdoors and away from other vehicles or structures until the recall has been performed. The malfunction indicator light appeared approximately a month and a half ago, and I contacted my KIA dealer who advised me that I must have the car towed to their location at my expense They billed me over $200, plus the towing. The recall has still not been addressed. This is an extreme problem for me. I live in Florida and have a very unhealthy relative out of state but feel that it is unsafe to drive my vehicle far from home which has caused me and my family extreme anxiety. I have received no updates from KIA since the initial 11/14/23 letter. Not being able to drive my car and feel safe has been an extreme inconvenience. I also live in an area where it is extremely difficult to park away from my house, other houses, or cars. KIA should be held accountable to their customers, and I request your assistance. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
There was a recall listed online 9/2023 for HEUC hydraulic electronic control unit. [XXX]. I called Kia in September the day I saw and they said a letter would come out and part would be available for the recall soon. I waited. I called again in November 2023. Still no fix or letter. I called again in January then 4/2024 still no letter or part to remedy the problem. I'm tired of waiting and very scared to drive my car. I’m hearing now that the part might not be available until July 2024??!? This is completely unacceptable. That is 11 months driving a car that could catch on fire??!? And obviously it was a problem long before the recall actually happened or else there wouldn’t have been a recall needed. A serious recall and no remedy?!? How many people have to die to make them fix the problem??!! I’m scared to drive my car. Scared to park it because a fire could happen even if you are not driving the car?! No one wants to buy my car since there is a recall and I couldn’t get what it is worth to me either now. This is a serious problem. Now I hear that fixing the fuse is only a bandaid that the real problem is being disguised because it is a more costly repair vs just a fuse. Brake fluid could leak and cause engine fire?! Even an O-ring could leak and cause fire. O-rings can rot over time anyway. I can’t believe Kia has gotten away with this and for this length of time! Unbelievably scary. They said wait until you smell smoke or some light will come on? Well my son has no sense of smell so I have to trust that some light will come on and give him enough time to get out in time? That is the remedy of this serious problem??? Or go outside and find the car had caught on fire in my yard and then catches the house and all the neighbors houses on fire! How many lawsuits are just waiting??? Is this just a numbers game to them??? How many cars have to blow up? How many lives lost?? How many houses catch on fire?!?? Geez Kia! Fix this problem and don’t just bandaid it! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
This has been recalled for 6 months with no remedy. I cannot drive my car due to risk of engine fire, and I have been advised to not park near other cars. This has been extremely frustrating and inconvenient. I have not been offered a replacement vehicle either
I'm filing this complaint about a Safety Recall letter, dated November 14, 2023, that I received from the KIA America Corporate Headquarters concerning a (the federal safety agency Recall Number: 23V652) defect which can result in an engine compartment fire, increasing the risk of injury. I have reached out to my local Balise KIA dealer, on two separate occasions to be told my information is in their system and they will contact me via email or by a phone when this part has been created to schedule my vehicle for repair. Within weeks after receiving my initial Safety Recall letter my Malfunction Indicator Lamp and ABS warning light, as well as, the complete anti-locking brake system lights suddenly illuminated on my front console. The Safety Recall letter I received indicates that when the ABS warning light illuminates I could experience an electrical short circuit, which can result in an engine compartment fire while driving or parked and could increase the risk of injury. When I recalled the KIA dealer on 1-19-24 for a second inquiry, I again explained the ongoing problem and the letter KIA Headquarters sent me in November, emphasizing and reading the letter stating if the ABS warning light is illuminated and I smell burning/melting smell, and/or smoke from the engine compartment to pull over to a safe location and contact KIA Roadside Assistance to have my vehicle towed. I was then told by an Advisor that the ABS warning light wasn't a safety issue? I again reiterated the letter's wording and was then told that I could bring it in and hook it up to their Diagnostic System but if they didn't find that was the problem they would charge me $150. Needless to say, I refused that offer, when currently there's no part available anyway. I'm hoping that this complaint can be put on record and if I could somehow get any information as to when this particular part has been created so that it can be replaced before a possible fire occurs would be greatly appreciated.
I received an important safety recall on November 14, 2023. It has been over 3 months since I have received this recall. I have contacted my nearest dealer, and they have yet to receive the part (HECU) to replace in my vehicle. I have had to park my car outside for the past 3 months in bad weather. Now, three of my windows are not working because the cold weather froze their motors. When should I expect to have this part replace, so I and park my car in the garage and out of the elements?
The Hydraulic Electronic Control Unit (HEUC) may experience an electrical short circuit, which may result in an engine compartment fire while driving or parked. The notice was received 11.14.23. The part is not available. The warning light under the WARNING in the letter, illuminated on my dashboard and I followed the WARNING instructions: PULL OVER TO A SAFE LOCATION. TURN OFF THE ENGINE. CALL KIA ROADSIDE ASSISTANCE AND HAVE THE VEHICLE TOWED TO A KIA DEALER AS SOON AS POSSIBE. I did this. I had to pay $166.77 for the tow and can't be refunded until the remedy notice is issued. Kia tells me they have to charge $190 to diagnose the car and that there is no remedy at this time. It has been 77 days, today, since the recall was sent. I understand Kia is aware prior to the notice issuing. This is a major safety issue. A fire can be catastrophic. This is interfering with my livelihood. I am a traveling cardiac nurse and I am single, with no other means of travel. I have just this one vehicle to rely on. Why is there not a remedy for this recall after so long? This is unacceptable and Kia needs to be held responsible.
i was out door dashing on monday january 15 2024. i went into panera to pick up order. came outside to my car and it looked like it was smoking. i popped the hood and was about to put my hand in there to lift the hood when i realized it was hot. i looked under and it was on fire.. everything is melted.. there wasnt any warnings at all. now i have know car..
I experienced a Malfunction of indicators lamp, ABS warning lights, burning/ melting smell and smoke from the engine compartment.
The contact owns a 2012 Kia Sorento. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was jumpstarted. The vehicle was towed to the residence. The contact received notification of the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to an electrical failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
SC284XM HECU My car was exacted by the HECU fuse
The contact owns a 2012 Kia Sorento. The contact stated that while the vehicle was parked, the contact was unable to enter the vehicle. The contact was able to enter the vehicle 10 minutes later after several attempts. The contact stated that the vehicle was turned off however, later that night she became aware that the vehicle had independently restarted. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
This vehicle is under an active recall. There is no known remedy yet and as outlined in the recall the vehicle could catch fire while parked OR while driving. My family should not use this vehicle until this situation is fixed. I want a replacement vehicle at the company's expense. There is no other TIMELY fix for this problem and the recall information said to contact you if it was not done in a timely manner. Please do not simply send me the recall information again. I know there is a recall. I want results. I think I have an undrivable vehicle and they have no timeline to resolve the issue.
The contact owns a 2012 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, prompting the contact to pull the vehicle into a parking lot. The contact also stated that the vehicle history stated that the engine was replaced by the dealer when the vehicle was purchased. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000.
The contact owned a 2012 Kia Sorento. The contact stated that the vehicle stalled while driving at approximately 30 MPH as the battery and alternator warning lights illuminated. Another driver then alerted the contact that the vehicle had caught fire under the hood. The contact merged to the side of the road and exited the vehicle. The contact mentioned that a third of the vehicle had been engulfed in flames. The fire department extinguished the fire. The contact sustained injuries to her knee from the door while attempting to exit during the incident. Medical attention was required. The vehicle was towed to an impound lot and deemed totaled by the insurance agency. A fire report was filed but there was no police report filed. The manufacturer was made aware of the failure and opened a case. The VIN was included in the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hyraulic) however the recall remedy was not yet available. The approximate failure mileage was 126,000. VIN Tool Confirms Parts Not Available.
The contact owned a 2012 Kia Sorento. The contact stated that while the vehicle was parked in her carport, she was awakened by her son that a fire had ignited and that the vehicle was in flames. The contact then stated that the fire from the vehicle had extended to her home living room. As a result, half of the house was in flames. The contact stated that she and her family were able to exit her home to safety and then notified the fire department. The fire department had extinguished the fire. No injuries were sustained. No medical attention was required. The family's iguana pet passed away due to the fire. The contact then stated that the vehicle was towed to a tow lot and inspected by the insurance company and that the source of the fire was near the carport area and may have been electrical related but was to be determined. The vehicle was deemed a total loss by the insurance company. Additionally, the contact stated that she was not notified that the VIN was included in a recall, and upon research she discovered that the VIN was included in the federal safety agency Campaign Number: 20V750000 (Engine). Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 150,000.
The abs brake light, traction control, and downhill assist lights all came on at the same time. This is being caused by a faulty speed sensor. This item was recalled on the two wheel drive kias, but not the all wheel drive models... hiwever.. looking for answers in the forums show that there is a systemic problem in the kia system, just Google search it and watch all the other car owners stories pop up.
Transmission / or gear shifting
My regular lights on pasenger side keeps going out. The harness keeps melting. And my sunroof rubber pieces keep coming undone hitting the glass of sunroof causing very loud noises while driving sounds like the glass is going to break.
Having ignition problems. Ignition switch will not go to the Lock position and stays on ACC all the time. Always having to undo the negative battery cable from draining my battery. Warranty company refuses to fix it.
Unknown. Push start engine failed on first and second try. One minute later the engine is one fire.
These vehicles were never equipped with an alarm to notify drivers when parked in any other gear other than 'Park'. If the driver parks vehicle in 'Reverse' and do not set the parking brake, he/she can shut off the engine with no alarms notifying the driver to move shifter to park. An incident occurred with this vehicle in which the driver parked it overnight in a parking garage on level 6. The space appeared level, but is on a very slight incline. The vehicle (miraculously) remained in place overnight. However when the same driver proceeded to use the vehicle the following morning, it wouldn't start (obviously because you cannot start these vehicles unless the shifter is in 'Park' or 'Neutral'). He thought the battery was dead, not thinking to check the position of the shifter. After trying to get the vehicle to start with no success, he left the vehicle to use his personal vehicle. After leaving this vehicle, it rolled out of position and proceeded backwards (halfway down the incline between levels 6 and 5), turned slightly and hit the wall inside the parking garage (causing almost $6,000 of damage to the LR corner of the vehicle). The safety issue lies in the fact that this vehicle could have collided with another parked vehicle (with someone inside it) or another vehicle making the turn from level 5 to proceed to level 6. The vehicle could've also struck a pedestrian inside the parking garage. If the speed was greater, the vehicle could've damaged the section of the parking garage it struck and dislodged fragments of concrete (possibly causing it to fall on people and/or vehicles below).
Replaced the headlight bulbs in my wife's car around 80k miles when 2 of the 4 bulbs went out. I noticed the lenses were discolored from the inside slightly but didn't put much thought into it. The vehicle now has a little over 144k miles and I have replaced the high beam bulbs once again, and the low beam bulbs twice more, and the low beam bulbs I have had to replace the connector due to burning on both sides, and the driver side is burnt out again. This shouldn't happen and means there is too much power going to the bulb, which is a fire hazard as well as a safety hazard as I can't keep a bulb working in that slot.
My passenger headlight went out again. I've taken to the dealer. They replaced the burnt out fog lights too. This is the 4th time in less than a year! I filed previous complaints. Had the headlights replaced repeatedly. Something keeps shorting out. There's an electrical problem. I can't keep replacing my headlights all the time. When the one side goes out, the other follows. This is becoming a real safety issue.
The passenger low beam head light keeps burning out. I have had the wiring replaced twice because it keeps melting. The brake light blow at least every 2 months
Passenger side low beam headlight keeps burning out. Had bulb replaced one month ago, burnt out again. Had it replaced several times. One time recently the mechanic had to also replace the wiring connections because it melted.
In 2012 my sister bought new 2012 Kia Sorento from Caribbean Auto Mart in St Thomas VI. About a year ago, the horn stopped working and the air bag light has been on for some time now clearly indicating a possible problem with the clock spring assembly in the steering column mentioned in the recall notice attached. On contacting the dealer, Caribbean Auto Mart, she was told that they were no longer a Kia dealer and that it was not their responsibility to fix the problem. The local Jiffy Lube apparently is doing warranty work for Kia here now but they refuse to fix it without authorization from Kia. On contacting Kia, they refuse to even acknowledge the existence of this vehicle. They say they have no matching VIN. We asked if they would just send the part and I would install it. They refused this as well. I’m concerned that my sister is still driving this vehicle with defective safety equipment with no apparent way to resolve the situation. Any help you could provide in this matter would be greatly appreciated.
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