Kia refused to issue a recall for a known problem & refuses to fix vehicle & reimburse for unnecessary repair costs--have contacted their consumer center many times but they will not address problem--below is initial complaint I made on 06-09-2021, the first of many & all ignored to date: 06/09/2021 06:45:06 I have unnecessarily spent about $1000 replacing original factory equipment that was not faulty/not the problem all because you knew about the problems on the 2014-15 Sorentos but chose not to issue a recall to correct (as told by Master Tech at the local dealership)! Labor & parts bought/replaced: alternator, starter, relays. A few mths ago vehicle would start up fine on 1st drive of the day but after 1st stop of the day (as little as 5 mins!)vehicle would not even attempt to start up again! This happened multiple times & I found myself stranded in an essentially still new vehicle (note low miles for a 7 yr old vehicle)! All in all I replaced the above mentioned parts but problem continued so finally took it in to dealership for diagnosis, which they found no codes or problems! A service mgr mentioned that Nissan had similar problems (but they issued recalls unlike Kia!) where the frequencies would interact/interfere with those of neon stop lights??? Cars would simply shut down on the road/busy intersections--danger!!! I noticed that this happened most when I am at my mail center which is close to a medical clinic & at the bank--both of which have high frequency medical equipment/security systems??? I am a disabled vet on a fixed income & to have spent money unnecessarily when YOU KNEW OF THE PROBLEM & REFUSED TO ISSUE A RECALL you are liable to reimburse me in full for all the money I am out & the emotional/physical distress caused by your product & decisions! FIX MY CAR!
2014 Kia Sorento engine complaints
Page 9 of 15: complaints 221 to 250 of 407, newest first, as owners wrote them.
Upon driving home from a family road trip, I was flagged down on the highway by a fellow driver saying my car was on fire from under the passenger backseat. There were no warning lights or alarms from the inside of the car, or on the dash. I pulled over and the fire engulfed the engine and soon the whole car. It burnt down to the frame, with absolutely nothing left inside but twisted metal. It was deemed a total loss. The fire inspector and police on the scene believe there was an issue with the electrical system that caused the fire. There is a report available with the Florida Highway Patrol. There are NO active recalls for the vehicle, but I was told by Kia there have been several fires in their 2014 models, including some when the vehicles weren't even on. The car was deemed a total loss and has been released to the insurance inspector and has over $14000 in damages to repair. It will not be repaired. My mother was in the front passenger seat, and my 6 year old son was in the passenger backseat, above where the fire began. Thankfully, we are all uninjured, but there is lasting mental trauma on all three of us.
The contact's fiancé owns a 2014 Kia Sorento. The contact stated the vehicle engine had been misfiring and the brake fluid had been leaking onto the fuse block. The vehicle was taken to the dealer, where they had replaced the spark plugs however, the failure continued. The vehicle was taken back to the dealer where it was diagnosed with the fuse box and power relay control was needing to be replaced. The manufacturer was made aware of the failure but did not provide any assistance as a case was opened. The vehicle was not repaired due to the fact that the contact would be responsible for the repair cost. The approximate failure mileage was 126,000.
After recall repairs their were no warning lights showing and diagnostics always came back clear. Car overheated in RED Hot with no engine alarms or anything. Mechanic stated it’s blown head gaskets
The car started to smoke and stopped running. The engine has a whole in it. The 2014 4 cyclinders have a recall. Mine is a v6. Surprisingly, a similar situation just occurred with my co-worker's 2014 v6 sorento as well.
Tl* the contact owns a 2014 kia sorento. The contact stated while driving various speeds, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to price kia (1390 richmond rd, charlottesville, va 22911) where it was diagnosed with the rod bearings needing to be replaced. The vehicle was not yet repaired. The contact related the failure to the federal safety agency campaign number: 17v224000 (engine and engine cooling). The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 146,000.
One day I heard a clicking while driving 65 on the highway. When I pulled into town and slowed down it stopped. I had to stop at a stop sign and when I started to go I heard the clicking again. A couple of days later I was on the highway again going 65, my engine reduced power and my check engine light came on and was blinking. When I stopped the vehicle at the stop sign and started to go so I could pull out of traffic it had a hard time getting power to go. I had to have the vehicle towed to the dealership. I am waiting to hear back from then to figure out the issue, but from what I am reading online, it seems kia has alot of engine issues. Fingers crossed its under warranty and it can be fixed as I just spent $3000.00 6 months ago for a new strut and an entire exhaust system. I only have $129,000 on this vehicle. Very disappointing.
Tl* the contact owns a 2014 kia sorento. The contact stated that while the vehicle was idling, the vehicle stalled without warning. The contact shifted to park and restarted the vehicle. The vehicle was not taken to the dealer nor an independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not under a recall. The approximate failure mileage was 72,000.
Tl* the contact's wife owns a 2014 kia sorento. The contact stated while driving approximately 35 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to enterprise kia (1509 e. Park ave, enterprise, al 36330, (334)417-4444) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall.. The failure mileage was approximately 134,000.
2.4l engine started using oil at 100,000miles and replaced pcv valve and no change. Engine now at 120,000 miles uses more oil. This occurred under normal driving conditions. It now uses 3 quarts between oil changes.
I've only had my 2014 kia sorento for a year, from 2020-2021. I've noticed these problems in the beginning and assumed they would work itself out because the dealer mentioned that the conditions were minor but they only progressed. I'm putting oil in this vehicle every three to four days because the oil stick is clean ( indicating no oil). The engine light has always been on. I've taken it to several mechanics, including the mechanic that works directly with the dealership in which I purchased this vehicle. The engine light will come back and whenever it started to blink it would cause my vehicle to jerk excessively and forcefully while driving on the interstate and main highways each time causing the speed to decrease . Same thing with the airbag indicator light, it's always been on and I was told to ignore it. And the driver seat does not move, I was told a simple small green fuse (30) would fix that and I purchased several and each time the mechanic would insert one of the fuses, you could hear a pop. I was told not to touch it or it could start a fire (the fuse box area). As of today (april 20, 2021) my 2014 kia sorento still have these dangerous issues. Very dangerous and something is definitely not right under the hood.
Tl* the contact owns a 2014 kia sorento. The contact stated while driving 55 MPH, the contact heard a loud sound and saw smoke coming from the rear of the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to kia chula vista (540 auto park dr, chula vista, ca 91911) where it was diagnosed with the engine needing to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000. The VIN was not available. The consumer stated during the initial inspection there was a hole in the powertrain.
My sorento has started burning oil. It makes a terrible noise when running. Sometimes the lights for my backup camera doesn't work nor my radio. Sometimes the radio if on, station can't be changed. It is like it is in a frozen mode.
I was driving going about 45 to 48 MPH on a main road with traffice flowing faster than me and my car just shut off. The dash board lights all lid up. It was a scary moment for me as when I noticed and tried to break a little the brakes were locked and I couldn't break. I had to let the car roll until it came to complete stop. When it came to complete stop I turned the key and then I tried to restart the car and it would not restart it just did a clicking noise. The engine sounded horrible as it smelled burning and grinding metal pieces were heard. I have taken my car several times to the kia dealership becuase my engine light would turn on and off or sometimes just flash and wouldn't come back on. All kia said that it was the map sensor that needed to be replaced that was june 18, 2019, and now my car just won't start.
Engine is failing and burning excessive oil, need oil change every 1k miles. Currently complying with oil consumption testing, however sensors are going on and I believe its due to excessive heat emitting from the engine. Service advisor submitted a goodwill claim for the ABS, traction control, tire pressure & e-brake sensors and kia denied it. I just paid off my car, which is in great condition, and never had these issues. Kia just keeps doing oil changes and telling me to return every 1k miles. Also having AC issues, I recently found out my suction hose was leaking and had to replace it, after paying $160 for AC diagnosis. Broke down and paid $471 (originally $541 before discount) for a plastic hose and was told it would take 2-3 days to get here. About 27 days later, the part finally comes in, while my car happened to be at the dealership for a week unexpectedly. After getting 2 oil changes $140 in one month and driving for the first 1k miles after starting the oil testing, I went in at 8:30am to get an inspection on 3/15/21. I was informed that they would need to keep my car, and had to wound up getting a rental car. Another $239 I don't have. I then had to pay for labor and freon $286. After all the waiting and trouble I went through, suffering with no AC in fl, and spending a total of $1,296; they tell me after installing the part my AC compressor is bad and it would cost $905. So I still don't have AC! At this point, the engine needs to be replaced, I would like to be reimbursed for rental expenses while doing the oil testing, future rental/loaner accommodation because I know they will keep my car again, and assistance with the compressor and sensors. Being I paid for an overpriced hose, and the engine is failing. Now since last oil test, gas gauge does not match electronic range reading. Not sure if gas is full or not. When seatbelt dings speed gauge jumps.
Engine locked 12/24/19. Engine and parts has since been discontinued which has made it impossible to fix. My sorento is still in the shop til this day. There's currently a recall on smaller kia sorento engines, however, not mine yet.
Tl* the contact owns a 2014 kia sorento. The contact stated while driving 60 MPH, the RPM decreased to 0. The contact stated no warning light was illuminated. The contact stated that she restarted the vehicle and drove to her destination. The vehicle was taken to the local dealer vandevere kia (328 w. Market st, akron, oh 44303, (330) 583-4131) where it was diagnosed with needing a motor oil additive engine treatment to be performed. The vehicle had the motor oil additive engine treatment completed. The contact stated she continued to experience the failure and the had vehicle serviced for a third time on 3/29/2021. The manufacturer was not informed of the failure. The failure mileage was approximately 117,791.
I was driving up a hill and car rapidly lost power. I was lucky to get it off the road and into a parking lot. I had it towed to kia. They have told me I need a new engine, costing in the range of $8,000 or more. It is a 2014 kia with only 111,000 miles.
Vehicle is 3,000 miles over 100,000 mile warranty and overheated while driving and was diagnosed with blown head gasket.
I own a 2014 kia sorento. There is an open recall that has been going on for a while with this car. I talked to my local kia dealer months ago and they said they would put me on a waitlist to fix the recall because they didn't have the parts. Now it's been a few months and I'm still waiting. They say they still don't have the parts. Now it's leading to other problems with the engine and I eventually want to sell the car, but nothing can get done until this recall is fixed! Because of the recall, my car is at risk of catching on fire so I can't park in my garage. It's unsafe having to wait months to get a recall like this fixed!
My car stop working with no warning as I was driving on the highway and I was about to exit and stopped. I had to have it towed to nearest mechanic. It was took it to to mechanic and was told that engine was damaged
Every 500 miles I am adding a quart of oil to my 2014 kia sorento. Plus the oil light is not turning on when the dipstick is showing below low on oil. There are several online forums that have noted as many other kia vehicles have had this issue: sited references: car gurus: https://www.cargurus.com/cars/discussion-t57466_ds944098?sntemlid=5086909646#msg1125429 kia forum: https://www.kia-forums.com/threads/2-4-oil-consumption.344078/ motor biscuit: https://www.motorbiscuit.com/a-2016-kia-sorento-owner-experienced-an-expensive-problem-at-the-worst-time/ I have taken it in to a mechanic and they are not sure how to address the issue. I also brought it to medved kia dealership in wheat ridge colorado for an oil consumption test, I brought it in every 500 miles to check the oil consumption. After 3000 miles the oil was down a total 2.5 quarts. The dealership told us they contacted kia headquarters and said there is nothing they can do until there is a engine failure, but our concern is if someone is unaware of the oil consumption (or if we forget to put oil in our car at 500 miles) issue and their engine seize on the highway this could put them and other vehicles on the highway in a potential dangerous or life threatening situation. Additionally, the user manual states (page 7 | 11) under normal conditions you should change your oil every 7500 miles, the vehicle take 5 quarts, so if we waited for the 7500 miles the engine would seize or explode. Kia has issued an extended warranty for engine defects and fires, but it does not detail the oil consumption issue, I think this should be looked into as many people are having the same issue. Here is the extended warranty link: https://www.carcomplaints.com/news/2020/kia-engine-recall-extended-warranty.shtml thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2014 kia sorento. The contact stated that while driving at various speeds and approaching an intersection, the vehicle stalled without warning. The contact shifted the vehicle into park and restarted the vehicle. The contact stated that excessive force was needed to for the vehicle to accelerate. The contact felt unsafe driving the vehicle. The contact stated that the failure occurred while the speed was reduced. Tom kadlec kia (4444 us-52, rochester, mn 55901, (507) 281-2222) was contacted and an appointment was scheduled for the vehicle to be diagnosed but was still pending. The vehicle was not yet diagnosed nor repaired. The manufacturer was not notified of the failure. The contact was informed of the federal safety agency campaign number: 17v224000 (engine and engine cooling) as a possible solution to the failure however, the VIN was not included. The failure mileage was approximately 130,000.
When driving home I pulled into my neighborhood and started to smell slight gas, when I get to my house a pulled into the driveway smoke started coming from under the hood. In an attempt to open the hood I noticed flames coming from under the car. I called 911 and my friend went to get a fire extinguisher. The fire extinguisher did not work as the fire grew big and fast. When the fire department arrived the front of the car was completely on fire. No recent work has been done of the car besides regular oil changes. The car was driving perfectly fine and no warning lights or weird noises before it caught fire.
Loud knocking in the engine,lost of power,stalling.stalled on the the road,when shifting from park into drive.
While driving last night, my vehicle turned off. Pulled over it would restart but then shut off. Let it sit for a couple minutes restarted and was able to go 1 mile then shut off again. After that let it sit again and restarted and went 1/2 mile before it shut off again. Then wouldn't start again. There's fuel in it, all lighting worked. Battery light and engine light came on.
Tl* the contact owns a 2014 kia sorento. The contact stated while driving at approximately 3 MPH, the check engine warning light illuminated. The vehicle was driven to wagner kia of shrewsbury (730 boston turnpike, shrewsbury, ma 01545, (508) 581-5700) however, the vehicle was not diagnosed. The contact was informed that the check engine warning light had been cleared out of the system. While attempting to leave the dealer, the check engine warning light illuminated. The vehicle was diagnosed and the contact was informed that the catalytic converter, alternator, and drive belts needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 130,000.
Engine light comes on not the oil light when it's time to fill. Once I have oil change it goes off out the next day. My engine light currently remains on and I smell a burning from my engine and my vehicle drives as if something is wrong with the engine or it struggles to change over.I've been having this problem for a few months now with my engine smelling as if it's burning.
There have been at least two times when service for scheduled oil change was due and the shop said the engine had almost no oil. I took the car to the same shop on a different occasion after hearing rattling noises around the motor while driving and the same answer was given about very low on oil level. This week the car stalled while one of my kids was driving and I picked them up where they were located. I assumed it was the battery but after aaa towing came they showed me the battery had full charge and pulled the oil dip stick and showed me no oil marking. The car is a 2014 SUV with 155,950 miles. There were no service engine lights or any kind of indicators warning that oil was low or completely dried out. The car does not turn and is at the shop. The shop previously did some costly work as they repaired an oil leak but that has been about 1 year to 1.5 years ago and I've not noticed any leakage. I can provide receipts if needed. This should not be happening.
Car started making knocking noise with loss of power while driving on 45mph road. Checked oil, no oil. No warning lights came in dash prior or currently indicating loss of oil pressure of check engine light.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Kia Sorento?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history