2014 Kia Sorento transmission complaints

Filed Oct 29, 2013 · Transmission · NC

Tl* the contact owns a 2014 kia sorento. The contact received notification of the federal safety agency campaign id number 13v356000 (power train). The contact was not able to have the vehicle serviced under the recall because the part needed to complete the repair was not available. The manufacturer was notified of the issue but could not provide an expected date for the remedy part to become available. The contact had not experienced a failure.

Filed Oct 7, 2013 · Transmission · 2,869 miles · TX · crash

Affected part is the right front axle driveshaft. A safety recall notice has been issued for the problem. As a result of this problem, as I was exiting my vehicle (which was turned off and in park), it started rolling down my driveway. The driver's side door was open as I was exiting the vehicle. The vehicle collided with a large bush at the end of the driveway. The point of impact was 09 left t-bone. This resulted in $3510.21 in repair fees. We incurred an out of pocket cost of $1000 for our deductible. The vehicle was not repaired and ready for pick up until the evening of october 3rd. I called kia to schedule the replacement of the right front axle driveshaft on friday, october 4th. My complaint about this situation is kia does not have the parts to replace the affected vehicles. I was told it would be on back order for at least two weeks. Kia's customer service has not been as responsive as I would like. I have three small children and do not feel safe driving the vehicle, since I have already had on accident as a result of the affected part. I was told to call them this morning at 7:30 am to arrange to have my vehicle towed to my local dealership. I called, left a voice mail, and my call was not returned in what I think is a timely manner. After 4 hours, I called again. I was told I can only speak with the customer service representative who started the claim. I am currently waiting for him to call me back. This is probably more information than is necessary, so to sum up my complaint: there is a safety issue with this vehicle and an issued recall, but there are no parts to repair it.