Filed Jul 6, 2023 · Electrical, Engine · OH
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2015 Kia Sorento electrical complaints
Page 2 of 3: complaints 11 to 40 of 58, newest first, as owners wrote them.
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traveling back from Panama City Beach, on 10/14/2022 Florida with a destination of [XXX]. At approximately 2:15pm, I had to pull off on the median of interstate 65 North bound at mile marker 123 in Greenville, Alabama due to mechanical failure of my 2015 Kia Sorento. The vehicle was smoking/caught fire and had become inoperable. I had my kids get out A.S.A.P. A good citizen called for help. Two Law enforcement cars and a fire engine arrived. Due to the trauma it caused on my kids a police officer provided transportation for us to the Quality Inn Hotel in Greenville, Alabama. Later that evening we ordered a pizza from Papa John’s for something to eat (receipt information included along with bank transaction page). We attempted to leave Greenville, Alabama and return home in a rental car while repairs were done to the Kia. We were informed by Enterprise rental in Greenville, Alabama that they were closed over the weekend and would not have anything available until Monday, October 17th, 2022. Unfortunately Enterprise Rental was the only rental car business in Greenville, Alabama and we would be stuck at the Quality Inn until Monday, October 17th, 2022. It was at that point that Amy my father drove down from Ringgold, GA to pick my kids up and take them home while I waited for repairs to be done to the Kia or to get a rental car, whichever would come first. On Monday, October the 17th, I was informed that repairs to the 2015 Kia Sorento would be prolonged. I then obtained a rental car from Enterprise Rental in Greenville, Alabama , and I continued onto to my original destination towards Ringgold, GA. I arrived at our intended destination late on the night of October 17th, 2022. During our trip home, we were advised that the 2015 Kia Sorento would be towed to Brewbaker Kia at 222 Eastern Blvd, Montgomery, AL 36117. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Engine seized while I was driving
Lights are very dim, had to put in a brighter lightbulb. All of the sudden today the radio FM/AM Satellite and blue tooth stopped working. 12/22/22 - Driving home the lights stopped working and I was driving in the dark with no lights.
My car first off is a LEMON Kia has dragged me along from the beginning. My engine was replaced due to a smoke fire no flames they have yet to take blame for it and had my car for a month in the shop and wouldn't tell me anything they still don't admit it was a car fire but I know it was I had witnesses trying to pull me out of the vehicle which I had towed to kia. Before that happened I took it in twice letting them know I had shortage problems with my lights turning off and bulbs going out over and over with the headlights it happen one time at night at a speed of 70mph they told me to change the blub that was the problem treated me like I was crazy I've been pulled over for one headlight and officers told me to sue and trade or turn in my vehicle it was a lemon. I knew nothing about lemon laws until it was to late and Kia knew exactly what to say to keep me at bay for almost two years now I'm still having issues and no carlot will take it as a trade due to fire hazard issues and they don't want the risk and I have 4 recalls on this year. It was the worst year for kids. I bought this SUV new planning to take trips I have yet to take one trip with my family because we're afraid . Kia could have taken it back and gave us a year newer to make our troubles go away but instead have avoided the situation and drag it out as my fault my vehicle has lost value and if resold all the things will pull up and I don't feel safe selling this to another family so I am stuck I paid $35,000 for this vehicle they should have taken it back now the airbag light is on doesn't go off it's a recall I found out so another safety hazards I have a newborn baby I'm due in September I can't risk anymore time with what this vehicle has been said to do last week in Oregon just the city next to me the same year kia caught fire I have the pictures thank goodness no one got hurt it was a horrible scene. I have leaking of some sort that has damaged my driveway and I have low oil all the time
My vehicle was stuck in park. I noted that module 2 fuse was blown. I replaced the fuse and smelled smoke. I took my Sorento in to the local KIA dealership for diagnosis. It was determined by a technician that the headlight level sensor and harness pigtail were both significantly melted. It was suggested by the tech to remove the level sensor and that has created a safety issue with the headlights pointing significantly low. The level sensor or headlight leveling system and harness connection are a potential fire hazard and if the component fails, this creates an additional unsafe driving condition with the headlights aiming low.
The running lights on the front and rear drivers side work half of the time, the plate light seems to turn off when they do. They'll come on for a split second and then go out, or on a good day they'll stay on. Seems like a short in the wiring. It could be a safety issue at night!!!
While operating my vehicle I experienced sluggishness and power failure. Sorento became disabled on main road while driving to work. Vehicle was towed to the closest Kia dealership where they performed a diagnostic test. Maintenance test and Parts Department revealed the that the power shortage was possibly from a Brake fluid leakage inside the Hydraulic Electronic Control Unit (HECU). This also caused the engine to seize and the only remedy was a new engine. He also stated that the repair was not covered under warranty due to the open recall that was not completed. I did explain to the repair center that I was never made aware of any on going recalls from the dealer where I purchased the vehicle either by mail, phone call or email as well as from Kia corporate. The parts department provided me with the contact information for Kia Headquarters to assist me. Kia Headquarters provided me with a case number 14188680 and that they would contact the dealer and get back to me. After a couple days with no response, I called back with the case number, however, I got a new customer service rep. who said that nothing has been completed yet. This went on for a couple weeks with me calling to try to get updates and contacting the dealership parts department who said that their headquarters has not contacted the dealership and that according to their policy with Kia corporate the replacement of the engine would be at my expense. The estimated cost was quoted at about $8,000.00 dollars. I told the parts department at the dealership that I did not understand, how could I be responsible if the engine was a defect and I received no word of a recall from Kia. The parts department response was that is Kia Headquarters policy that they recall had to be completed or Kia was not responsible.
almost all of my tire/brake lights are on my dash, dealership said its the speed sensors in my back tires. A week later (with those lights still on) my parking brake light came on while driving and started a dinging noise, parked turned it off and back on the noise had stopped but all lights were still on. dealership said speed sensors arent a serious issue to fix, however, my UVO diagnostics says its my ABS/EBS system. Ive already had a blown engine and now have a lifetime warranty but, they are picking and choosing whats covered and what isnt.
Upon receiving Recall NOTICE , Vehicle Is A Fire Danger and I can Not Drive it.Living in the middle of the Forrest makes having this vehicle in this HIGH FIRE DANGER TOWN for 2 months put not only my family and home in danger but my entire FIRE VULNERABLE COMMUNITY AT RISK. The company headquarters or Dealership would not loan me a safe car nor remove this FIRE HAZARD from this community.
On June 23rd my 2015 Kia Sorento with a 3.3 l engine V6 started making noises and I called a dealership and they asked if it sounded like knocking noises and I said no it sounded more like exhaust noise within an hour my car was losing power it was idling very rough and I took it into the dealership and they said that I need ed an entire new engine. However I had been in there on June 14th and they told me that my oil level was good and there were no leaks but on June 23rd suddenly I had 0 oil in my engine and they were claiming that it was my issue however it is The exact issue that Kia has had with this model and make but different engine. My car has 91000 miles on it I use full synthetic oil I had it changed 6000 miles ago it was fine then I have had the maintenance done on my car and there were 0 warning lights on my - for either oil or engine that is why I checked electrical I was told by the dealer that there Oil lights and engine lights often don't come on when they have a problem with the car. This is a huge safety issue and if it's starting to happen on the 3.3 engine this needs to be looked at immediately I know someone who owns the exact same year exact same engine and they have been dealing with this type of thing as well
This is a continuing problem. I have previously reported this issue to KIA and it has fallen in silent ears. For whatever reason my vehicle has been bone dry of oil. There is no warning that the oil is low. No indicator comes on., nothing! This can happen immediately after an oil change. The oil does not leak on the ground and it is known where the oil goes. The only way I know that there’s is no oil is that the car smells as though something is burning. I have spent hundreds of dollars in oil trying to keep up with when it dry’s out. Also, the rear brake light (right) burns out at least twice a month. At one point the light burned into the housing unit and had to be pulled out with needle nose pliers. I have again spent a lot of money on replacing bulbs. This car is extremely unsafe and I feel at anytime the car will catch on fire.
Monitor that displays defogger & defroster is not displaying information.......... This monitor is part of the vehicle's "multimedia system"......which displays :: GPS, radio channels, heating, air conditions, defrosting-defogger..... I paid $700.00 & $65. 10/05/2018 to replace this same "navigation/ multimedia system".....vehicle mileage then was 48,600.... This unit stopped working/ no longer displaying information january 2021. Then mileage of 87,000.. Elk grove kia said I would have to personally pay to have the multimedia system replace. The new system only lasted approximately 1 year, 6 months..... I asked the kia dealership to replace or offer discount to replace this needed system.....the answer was no ! I said to kia dealer that obviously the product installed was inferior..(lasting less than a year....the reply was the dealer is not responsible for the products installed in kia vehicles. I made a complaint to the bbb national programs- auto line...re: kia2115737....bbb said my complaint does not qualify per their guidelines.. I am still without visual assist of the "multimedia system".....defogger/ defroster.., GPS,
While driving my car down the freeway going 77mph my car failed to shift while going up a hill and started making a knocking noise while in cruise control. Then out of cruise control the car made a loud bag and pop and smoked. We pulled over and the car motor had then been seized and would not start. Kia motor is declining to replace my motor based on the product improvement campaign of 18v907000 because they state that I failed to have the car inspected with this campaign. Kia motors told me that they sent the product improvement campaign notice to the previous owner in 2018 but that it was still my fault that the inspection was not done and the knock sensor wasn't added. I let them know I knew nothing about this because I never received the letter because it was not sent to me and I was not notified and the consumer affairs supervisor said it was still my fault for not calling kia when I purchased the car in 2015 to let them know I am the new owner and to give them my information.
Took my car to the mechanic for a second opinion regarding low beam lights shutting off when I turn on the high beams. This occurred frequently when using high beams. Also, my headlights (low beams) consistently burnt out. Had to install 2-3 new bulbs in each headlight (within 1 yr.). Mechanic said problem is more than just the lights, the knock sensor was bad and needed more work than what they were willing to do and recommended me going back to kia. Driving home from my mechanic, I was on the surface streets to get on the freeway, a knocking noise occurred when accelerating, sounded like it was going to throw a rod, which LED me to check the oil. My oil changes are completed on schedule and was not due for another oil change for 3,000 miles. The oil was bone dry. I put in 4 quarts of oil and drove on surface streets, back to my mechanic. Mechanic said it is about to throw a rod and that I needed to drive it slowly and get it to kia. As I drove the car home on the freeway, I was in the number one lane, passing a semi-truck in the number two lane, car started shaking, all the lights started blinking, the orange steering wheel warning light went on and the entire car completely shut down. I had to coast to the shoulder on the freeway. I had no hazards or blinkers. Tow truck arrived and checked my oil, he said there were metal shavings and barely any oil. Towed the car back to the mechanic and they said I needed a new engine. Had the car towed to my home and it now sits in my driveway. Prior and during all of this, not one time did any warning lights on the dashboard go on (other than the one steering wheel light when the car shut down).
Tl* the contact owns a 2015 kia sorento. The contact stated that after starting the vehicle, a revving noise was present coming from the engine and the vehicle would not properly accelerate while depressing the accelerator pedal. Also after using the remote starter to start the vehicle, the engine would not turn-off. The vehicle was taken to an independent mechanic who replaced the starter however, the failure persisted. The local dealer bayside kia located at 3188 crain hwy, waldorf, md 20603 and the manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 118,000.
I purchased this vehicle less than 2 months go. I was driving on the highway and came to a red light. The car jerked and did not want to move when the light turned green. I came to a second red light and the light turned green as I press the gas the car shut off in the middle of heavy traffic. I could not get the car to crank again. I finally got help from someone who help push the car to a near parking lot.
Electrical malfunctions inside the vehicle when you start up (I.e. Driver seat heating up, panel flashing, fuel ignition taking off sparadically when the car is in motion on city street, rear brakes screehing when in motion,(city street) car constantly requiring a charge up of the battery and replacement of batteries when stationary, exterior lights remaining on excessively after car is turned off, hood of car extremely hot to touch, liquid residue on driveway from rear brakes after the car is parked after use. When the car is stationary for 1 day or more the battery shorts out. When the car is in motion on city street the accelerator has a tendency to idle up and then resume back to normal.
2015 kia sorento 2.4 has had light bulb replaced twice in the year
Radio came on by itself, passenger driver side window went down by itself, sometimes my cruise control will work other times I have a hard time getting it to set. The vehicle was in motion on the highway. Engine oil was black even though I just had an oil change
I had just purchased my sorento on july 18, 2020. On august 25,2020, I put it in the kia shop for the climate control blower(AC/heater blower). I hadn't made the 1st payment yet. The wiring harness had melted. The warranty company refused to pay for the repairs do to it was a recurring problem. That tells me that this has happen before I purchased the car. Now, ether the parts are defected or the shop does not know what they are doing. One thing is for sure, something is making the wiring over heat.
My steering column is off center which makes my car or tires shake unless I go a certain speed. My rear view camera never works, screen goes black, but outline shows. The electrical issues with my headlights, rear, brake and reverse lights are always going out. I have to replace them constantly. I hate going to the carwash because I fear that my lights will go out and I will have to replace the bulbs again & again.
When iphone connected the stereo randomly skips. And when my wife got out of the car the stereo wouldn't shut off. Also took car in to dealership multiple times due to leaking radiator fluid. Fixed gasket but still smell radiator fluid when you have car running awhile. Also engine makes terrible knocking noise like a litter issue when you start the car up. It lasts about 10-15 seconds.
Tl* the contact owns a 2015 kia sorento. The contact stated that while driving at various speeds, several unknown warning lights illuminated. The vehicle was taken to an independent mechanic to be inspected for the TPMS (tire pressure monitoring system) warning light being illuminated. The contact was informed that the tires functioned as designed and that no defects were found in the tires. Neither the manufacturer nor the dealer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
My car started stuttering and then the check engine light came on and started flashing. Got the code read at a kia dealership and it was determined through a diagnostic that we needed a new engine. We replaced the engine and the car is still stuttering and having gas mileage issues. When the check engine light flashes, my gas mileage is affected and when the check engine light stays on, my vehicle runs normal. My vehicle starts stuttering at around 30-35 MPH, when it's first started and driven, it stutters. My check engine light will also randomly start blinking when driving on the freeway and loose power momentarily, then when I accelerate, it feels like it's choking or sputtering and struggling to maintain speed.
I just recently made a post here yesterday ... And after reading comments, I thought I'd add on. My comments have to do with a 2015 kia sorento which needs a new motor because bolts that hold the head to the block are stripped (I smelled antifreeze). Obviously, not my fault. Mileage is 102,000. Kia doesn't want to help me fix this. Telling me I need a new motor at a cost of $7,000+. After reading the comments, I had to add on. Two weeks after we bought the car used, the fuel pump went. That cost was covered. A short time later, the back-up camera went. Kia wanted $1,000 to fix that; we had it fixed for $200 out of pocket. The alternator went on the car (I think we paid for that). My door handle also fell off, we had that fixed out of pocket. From everything I've read, kia doesn't care about the consumer or their safety. I bought a new kia in 2004, traded it in in 2007 for another new kia, which I still have. It has 278,000 miles on it! We bought the 2015 used and it's been one thing after another. Can't sell it as is, gotta fix it. I've been a loyal kia owner since 2004 ...won't be anymore. First opportunity to sell this car, it's gone. And there won't be another one in my driveway. Whoever heard that a 2015 car needs a new motor?!?! And their refusal to help us is unbelievable. I'm so angry.
My vehicles rear facing camera has a black screen. The lines are still there and it seems like the sensor is working but the screen is completely black. At first this seemed to be an intermittent problem only happening one or two times a week. Now it will not come on at all. The vehicle starts in park and when put in reverse the screen turns black but shows the lines for my car.
Regular driving lights are always dim making it difficult to drive in dark roads and highways. Regular lamps are constantly burning out, have replace lamps countless of times since I've owned this vehicle. In december I replaced both low beam light and I just notice both are burnt out once again.
My 2015 kia sorento ignition went out and I had to have it towed into the dealership and cost me right at $500 for a new ignition. Making me leave with two keys, my original key will only operated the door and then new key operates only the ignition. My factory fob is no longer a part of the working ignition. I am seriously unhappy and find this hard to believe being that my kia has less that 88k miles on it.
The low beam bulbs keep burning out in the front headlights. I've replaced them four times in the last year. I took the vehicle to a dealership to see if they could diagnose what was wrong with it. The looked at it and they told me that they found a burnt harness in the lamp assembly and that the whole headlamp assembly would need replaced at an estimated $1100.
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