My 2017 Kia Sorento check engine turn on so I took it to the dealer. The dealer told me that it was the sensors and that the warranty would cover it. A few days later they told me they needed to change the engine. They also said that they needed the oil changes receipts. I send the receipts that I had in the moment, but the warranty needed more receipts. The lady from the dealer told me to call KIA to see what else they need it to approve the warranty to replace the engine. Another lady from KIA told me they need it 11 receipts in total to approve the warranty. I send the rest of the receipts which makes 11 receipts and they still don't want to replace the engine. I call the lemon law to see if they could help me and they told me because I never had any problems with the vehicle and it needs 2 or more problems with the engine, but they told me that KIA has a collective lawsuit for that are engines 2.0 and 2.4 and I have 2.4 on my Kia Sorento.
2017 Kia Sorento engine complaints
Page 10 of 15: complaints 251 to 280 of 406, newest first, as owners wrote them.
Excessive motor oil consumption leading to a cylinder 2 misfire resulting in a new motor needing to be purchased. The car is less than 5 years old. I purchased the car in 2018 with 13,000 miles and preformed all regularly scheduled auto maintenance and all of KIA’s recalls and advised KIA on multiple occasions that there was excessive oil consumption. Driving down the highway the car began to shake uncontrollably and the check engine light illuminated. The car was pulled over at an auto zone where it was advised of the cylinder 2 misfire. The car was then towed immediately into the Greensboro KIA dearlership for formal diagnosis of the issue. At which point the dealership called and advised all tests were performed and this repair would require a new motor for a total of $11000.
The 2.4 liter engine is using in excess of 4 quarts oil in less than 4000 miles. Kia corporation suggest to keep putting oil in engine until an internal failure. Then the engine will need replacing. The dealership willfully sold this under a Certified Pre-owned status. Which I think should be considered fraud. With Kia knowing they had the oil consumption issue prior to purchase. The vehicle was purchased Jan 23,2021 with 34,912 miles on it. It currently has 58921 miles on it. First began noticing the usage Dec 27 2022.
Engine seized after driving under 2000 miles after oil change from Kia dealership
I bought my Sorento new in 2017 and had been taking it in to the dealership for regular maintenance. It started drinking oil a few months ago and an in-warranty oil consumption test was done. It's still using a lot of oil AND now it has a bad cylinder and needs a new $5,000 engine. It's out of warranty now and I'm disappointed that regular service appointments over the last five years didn't prevent this. It makes them seem pointless in retrospect.
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed. The vehicle was then towed to Kia at Williamsburg (3012 Richmond Rd B, Williamsburg, VA 23185) where it was diagnosed that the engine needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 77,571.
Excessive oil consumption causing engine to misfire- needing spark plugs replaced with low mileage. Adding 2 quarts of oil about every 700 miles. With no solution given to correct issue.
2017 kia sorento. Consumer writes in regard to engine failure.
The engine threw a rod through the block, it is available upon request. I had driven it to my destination earlier that day, it stayed parked until later in the evening as we were getting ready to go we checked the oil and headed on our way. After 10 min of driving on the highway there was a loud ugly clunk noise, lots of smoke coming from the car and the oil and check engine light turned on and shut off, the engine had no power. We started to pull over we began seeing flames coming from under the hood, the engine had caught on fire before we had completely pulled over and come to a stop. It can't be driven anywhere, we found pieces of piston/connecting rod that were broken and mangled in the engine and later found the hole underneath the car at the bottom of the block. Since the fire was out by the time the officer arrived, he gave us an incident report and drove us home. The car wasn't making a weird noise, wasn't driving funny, it had less than 90k miles on it, no warning lights of any kind on the dash were on until mid accident but they turned off as fast as they came on. It was the LAST thing we expected to happen considering the mileage and no warnings or any kind before that night. Opened a case with Kia Customer Care Center and was told my case was escalated to nationals and they would reach out to me, I called back several times as they didn't have a number to give to me and each time I called i was told there was no update, there is still currently no update or anything, I had to call to reopen my case because an employee had closed my case-reason unknown.
The contact owns a 2017 Kia Sorento. The contact stated while driving 40 MPH, the vehicle began to stall. The contact stated that the low oil warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to CarMax, where they completed an oil consumption test and associated the failure with an unknown engine recall. The contact was referred to a local dealer for the recall repair. The contact towed the vehicle to a local dealer but was informed that the VIN was not included with the unknown recall on the engine. The contact towed the vehicle back to CarMax and was informed that the engine needed to be replaced. The vehicle was not repaired. The contact towed the vehicle to a second local dealer: Greenway Kia East (8701 E Colonial Dr, Orlando, FL 32817: (407) 678-1717), and was informed that the vehicle needed to be diagnosed at their location; however, she declined due to the cost. The vehicle was not diagnosed or repaired. The contact towed the vehicle back to CarMax. The vehicle was not repaired due to a backorder on the engine. The manufacturer had not been informed of the failure. The failure mileage was 60,411.
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The contact pulled over to the side of the road and restarted the vehicle. The contact stated that while driving back to the residence, the vehicle stalled several times and had to be restarted several times. The contact had rebuilt the engine himself. The failure recurred a second time and the vehicle had to be towed. The contact stated that the vehicle was sputtering and jerking while driving. The contact stated the engine failed and the vehicle was no longer drivable. The contact called the dealer and was informed that the vehicle was not included in a recall for the engine. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and filed a case. The approximate failure mileage was 105,000.
No warning. Engine started knocking. Waiting to hear if repair will be covered by 100000 original owner warranty
The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.
My 2017 Kia Sorento does not start all the time. I have had both the battery and starter tested and am told they are fine. This makes for a very UNRELIABLE mode of transportation. The car does not start sporadically and leaves me stranded at various times and places. I have been told by several repair places that they have no idea how to fix this... The car eventually starts after a few prayers but no mechanical adjustments are made. Please advise!! Thanks
I have two major concerns about my 2017 KIA Sorento (2.2L) OIL CONSUMPTION: The vehicle consumes up to 2-3 quarts of oil within 2-3 months. This is similar to other cases on this site: the federal safety agency ID Number: 11493012 the federal safety agency ID Number: 11491117 the federal safety agency ID Number: 11487580 the federal safety agency ID Number: 11486757 the federal safety agency ID Number: 11486544 the federal safety agency ID Number: 11484553 the federal safety agency ID Number: 11483621 the federal safety agency ID Number: 11482245 the federal safety agency ID Number: 11478518 the federal safety agency ID Number: 11478115 ENGINE KNOCK/VIBRATION: Now the engine knocks wildly when in idle, and I do not feel safe driving it, and it is the only vehicle I have access to transport my child to their job. My issues are similar to these reports: the federal safety agency ID Number: 11491104 the federal safety agency ID Number: 11477401 the federal safety agency ID Number: 11476366 the federal safety agency ID Number: 11473881 the federal safety agency ID Number: 11473534 I have reached out to the dealer, in reference to this, and they will not return my calls. When a mechanic reviewed it, they replaced two Ignition Coils (cylinder1&4) and all of the spark plugs, without any change. This vehicle was purchased in April 2022, and I have nothing but issues with it, and the dealer refuses to take it back or assist me with my concerns. It is very unsafe to drive, but like I shared it is the only vehicle we have. I fear this will not end well. My friend called on my behalf and had this Recall Request Open: 575550
The engine has been consuming a lot of oil for some time. Kia did an oil consumption test 12/1/2020 and at that time was using 1.5qt per 1000 miles. They said was OK and acknowledged that a service bulletin was coming out in several weeks that would address the issue (See Receipt). That service bulletin was never issued from Kia. The oil consumption has increased to 330 miles per quart in September of 2022. Now the engine began to miss-fire on 10/27/2022 and consuming more than 200 miles per quart of oil. I believe the engine is now irreversibly damaged and they will not honor the warranty. The car is still within the warranty terms.
1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under the federal safety agency Recall #20V750.
My motor was beginning to make a knocking sound yesterday and I felt unsafe driving it so I parked it
2017 Kia Sorrento burns excessive amounts of oil between oil changes, more than 4 quarts. Eyebrow and rear parking lights come on their own, even after the car has been off for several hours without touching Kia or keys.
"Oil pressure light" appears while starting and driving vehicle, oil maintains in vehicle no drop in oil level. KIA dealership is aware of issue and has not informed consumers before purchase that a flush of the engine, is a "potential" fix for issue, KIA dealership is unsure that issue will be resolved, on low mileage vehicle.
The contact owns a 2017 Kia Sorento. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled with the check engine warning light illuminated. The contact was able to pull over on the side of the road. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 102,000.
The car started leaking oil. Took the car in for inspection at local Kia dealership. The component that failed was the "oil pressure switch". This leak put my engine at risk of not working and fire. There was no warning lamp, engine oil was low. There is a the federal safety agency notice for this same issue sent out for Kia Sorento 3.3L GDI engines.
We were driving on a highway that was currently under construction. I had called my mechanic to get the vehicle in to get it plugged in to see why the service engine light came on that morning. While driving it, the vehicle stalled out on the now one lane highway. Stalled to the point of not being able to move or restart. There was no other sounds, smoke, anything! It. Just. Stopped. The semi behind us took out three construction barrels when he swerved to miss hitting the back of the vehicle! After seeing our lives flash before our eyes, we had to have some of the construction workers help us push it out of the way of any other traffic. It was towed to our mechanic who told us that there were metal shavings in oil and that intake and exhaust cams are two degrees off. They would not repair this type of engine issue, so we had it towed to our local Kia dealer/service center. There they have diagnosed the vehicle having catastrophic engine failure. Not covered under warrantee and we are required to pay for new engine.
2017 kia Sorento has been burning oil like crazy. It is going through at least 3 quarts of oil every week to 2 weeks. The oil light does not come on to say it is low on oil, I have to continually check oil level manually to see if I need to add oil. Check engine light comes on and goes back out constantly. Biggest problem is there is no indication that the oil is getting low.
I have to refill my oil with 5 quarts every 2k miles like clockwork between periodic oil changes. Oil light comes on taking left turns and slowing down to a stop. Dealership said nothing about the issues associated with this car.
My engine is consume too much oil. On 2 occasions when taking car for oil change I was told no oil in my engine. I had to put 3 quarts of oil in between oil change around 900 miles. My engine light flickers on and off but last time no warning given. I am concerned that this may cause engine fire. Noticed the issue at approx 98000 miles. I drive on highway for 45 mins to go to work and afraid I will consume all the oil in my engine and cause an accident or cause a fire. I go through a tunnel and it cause a lot of anxiety knowing my car is consuming too much oil. I called Kia dealership and they told me I have to wait till November for car to get service. I am trying to avoid the run around since I am at 103000 miles since warranty ended at 100000. I purchased car brand new. Thank you
The contact owns a 2017 Kia Sorento. The contact stated while driving 55 MPH, his wife noticed an abnormal sound coming from the engine. Additionally, his wife also noticed that the vehicle was not accelerating as needed. The vehicle was taken to an independent mechanic and the high-pressure fuel pump follower was replaced; however, immediately there was a knocking sound coming from the vehicle. The mechanic diagnosed the vehicle and stated that the knocking noise was coming from the engine and might be the rod bearing. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were contacted and stated that the vehicle was out of warranty and that the VIN was not under recall. The failure mileage was 70,000.
Vehicle has 64000 miles, I was driving at 70 mph on highway with no warning the engine cut out lost power, engine light was now on. Had it towed to Kia dealership was told engine failure is a problem with this vehicle as well as excessive burning oil and I had to pay $500 to have engine cleansed, told it would not fix the problem but engine cleanse was the recommended step. Told to drive car for 1000 miles bring it back to have oil checked then I am to drive it, not to check the oil or add oil and drive it until the engine goes out again then have it towed back to the dealership. Didn’t even make it to 1000 miles check engine light came on, now being told it is the intake manifold that needs replaced not covered under warranty and this will cost me $1000 and still refuse to replace the problematic engine. Asked technician if the lower engine issues could cause damage to other parts of my engine not covered by lifetime warranty for lower engine to which I was told he didn’t think so but couldn’t say for sure. Contacted Kia customer center received an apathetic response to my concerns and merely offered to mail me a hard copy of the details of the warranty told not sure why the technician told me not to check or add oil as that would be owner negligence and engine would then not be covered by lifetime warranty. Kia is consciously putting my family at risk by refusing to resolve the clear problem with this engine. Their actions are negligent. They willingly took my money for a vehicle that they know he problems but refuse to remedy the issues.
Engine was burning oil very quickly. We were filling it with oil between oil changes which we always got on schedule. With any problems or warning from check engine light it shut down in the middle of the highway. Our mechanic checked it and said the engine it locked. I’ve only had it for 10 months and it only has 106k miles.
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