Safety issue - passenger front side glass blew out for no apparent reason while parked in driveway. This was a glass defect that would of had greater consequences if this happen while driving and a passenger was in the front passenger seat. Kia (case number [xxx]) refused to take responsibility for the problem and insurance stepped in. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2011 Kia Soul visibility complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
I have owned this vehicle for 18 months, and the windshield cracks way too easily. I've owned 23 cars and never had to replace one before. This kia is getting its 2nd windshield today. I've never seen anything actually hit it, but have heard a 'pop' sound each time, and the windshield splits across. Both times it has originated along the edge of the rh side. There are chips at the beginning of the crack like a rock *may* have impacted there, but it seems to crack way too easily and needs to be thicker or stronger in my opinion.
I have a crack in my windshield that is getting bigger- do not recall a rock hitting it...
2011 kia soul with less than 100 miles had pebble hit driver side door window and chipped it in several spots. At 6,000 miles, pebble hits windsheild that chips and cracks windsheild. Safetylite could not repair and crack is growing. Also, front and sides of car paint is chipping at an alarming rate. Paint chiping is a gross quality issue. However, the substandard glass is a really gross safety issue and can result in injury and or death. There appears to be a pattern of these defects and should be throughly investigated.
Traveling down highway 35 the front driver side window shattered. No apparent foreign object appears to have hit the glass, it just exploded into a thousand pieces.
The first incident occurred while on my way to work last week, rock hit the windshield and broke the windshield. Today while driving to work, same thing. I was not tailgating, I was not following any big trucks...nothing. I have been driving for 13 years and have not had this happen to me before. Coincidence? I think not. I think there is a default with the glass. I was driving the speed limit and driving as I always do, and twice in a week? Unacceptable.
Parked in front of coffee shop about 3pm. Windy but warm (not hot or cold weather). Came out to find back window shattered. Insurance co. Called, will replace window w/ $250 deductible fee. No evidence of foul play involved.
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