Bought the car 2-11 with 1200 miles on it drove it for 8 days then on 2-19 it started jumping and jerking and making some really bad sounds. On 2-21 it was so bad that I had it towed to battleground kia because I was scared to drive it, they had it for 3 days and then on 2-24 called me to come get the car because they found nothing wrong with it. I had the car 1 day it started acting up again and then on 2-26 it was so bad that I drove it back to battleground kia and made a mechanic drive the car with me in it, because I was scared to death to drive it anymore so we made it all of 1 block then he turned around and headed back to the shop. We came up on a 4 way stop and he gave it gas to go and the RPM's went to 6000 and the car did not go at all, then he gave it more gas and it started jumping and jerking and knocking so bad that when we got back to the dealership he immediately said the transmission has serious issues and put in the paper work to have a new transmission put in. We both decided that driving the car the way it was was very dangerous and not safe at all. There is a serious issue with the ivt transmission that kia needs to recall, just hope the replacement transmission is not the same. At this point I'm in a rental car provided by kia while I await my fate.
2020 Kia Soul acceleration complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
I noticed my car was accelerating differently and seemed to not be shifting right. I called the service department and they advised me to put fuel cleaner in it. I did so as advised. A few days later I was making a turn across a highway and my car revved up really high and then died in the middle of the lane of oncoming traffic. The car started back up and we got it out of the road but it was not running right. The next day we got it in the shop and they told us it needed a whole new transmission. The car has less than 17,000 miles on it and it has been nearly a month in the shop.
The date listed below is the day I took my kia soul in for the 2nd time for surging and jerking. I found out the 3rd of february this past monday it has a bad transmission and needs replaced. They originally wanted to send me home yet again after this problem until my dad stepped in and told them to figure the problem out and just doing some "adjustment " to the engine and transmission isn't goi ng to fix the actual problem. My car has been in the shop 3 times now and I've had a loaner in total of 10 days split between all the issues with my "new" car. I bought this car because I loved it and now I cant stand it thinking I might get stranded with my kids somewhere in the cold. I want my money back or a new car. This is the 2nd time I'm posting a problem on here the first time was because of the radio going in and out of a black screen and freezing. I took it in for that and all they did was again hit a reset button and showed me how to reset it myself so I dont have to being it in again for the same issue. Sorry but it's not my job to fix this issue I wasnt happy with that statement either. And now the transmission issue in twice for that and not to mention all the lies I've caught the dealership saying to me. I've done my research and know people in the industry I dont take being lied to for easily when I'm spending over 25 grand on something. I have videos to prove what was going on since they were saying it wouldn't repeat the problem but I'm not able to attach them here.
Vehicle RPM began fluctuating while on cruise control in rainy weather. Switched to manual (sport mode) control and the problem lessened. Vehicle began to loose power and was shifting randomly between gears automatically, eventually redlining while maintaining 74mph. A loss of power occurred and nearly caused a collision on interstate 10 as my speed fell dramatically. I was able to coast to the nearest exit but the car would not shift out of 5th gear. We were stranded in a thunderstorm for several hours and dealership offered no help. Aaa saved the day, got the vehicle back, and then the dealership refused to issue a rental car for several days after the incident. Please be aware that if the transmission fails at interstate speeds, the risk of injury is high and do your best to get off the main road as safely as possible. Dealership has since issued a rental car and informed me that a transmission would be re-manufactured. For my vehicle. I am not afraid to drive a brand new vehicle anywhere away from home.
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