Week of July 22, 2021: - initial problem started with pulling into a slightly sloped driveway and car engine dying even though clutch down and braking. Acted as though clutch not pressed down. - running errands around town. When I initially started driving in first gear, very jerky (like I didn’t know how to drive stick). Lots of stop and go and continued driving this way. Heading home, when I let foot off gas, car died. I would have to start, while trying to come to stop. If I had to stop, I had to keep foot on accelerator so it wouldn’t die. When I started driving again, loss of power-so much that I had to make sure traffic totally clear if having to cross traffic. Every once in a while, while shifting, I could hear something loud in engine. - Immediately contacted Kia to get in for service…soonest available appointment is August 8, 2024. They had me check oil and barely any on dipstick. Car has only 23,750 miles. They told me that “it’s not unusual to have to put a quart of oil in every 1,000 miles”. Red flag to me…seems very excessive to need to do that on this new of a car. The service advisor also told me that it’s also not unusual to not have a warning light come on for low oil. I put in two quarts of what was used during last oil change and what is recommended - Mobil 1 5W20 full synthetic. When I started car, actually sounded worse and now the Check Engine light is on. The car is too dangerous to drive so called Kia Roadside Assistance and had it towed to dealer. Not sure when they will get to it to be able to determine problem but I am without transportation. Purchased an extended warranty when I bought the car - you think I should have a loaner. Seems like lots of Kia Soul owners having same issue.
2021 Kia Soul engine complaints
Page 7 of 8: complaints 161 to 190 of 191, newest first, as owners wrote them.
I was travelling on [XXX] in highland Indiana when my engine stopped powering my car and I heard knocking inside. I smelled like and saw smoke everywhere INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Our vehicle is burning 1 to 2 quarts of oil every 1 thousand miles. They say this is normal but it seems excessive. I'm afraid the engine is going to die while driving it. This is dangerous and needs to be looked into. I'm not the only one with this issue.
The vehicle experiences a complete loss of power when slowing to a stop before it powers off on its own. The car powers off while going down the road. The car experiences partial loss of power while on cruise control and the car will slow to nearly stopped. The immediate loss of power puts myself and others at risk as the car is now stopping unexpected on the highway. I have left numerous voicemails for service managers at the dealership it was purchased brand-new from 2 years ago. They have not reached out to me. I had an appointment at their dealership to have the car inspected to see if this was covered with my warranty and they explained my warranty was only 60k miles and my car is now at 65k miles. The car was shutting off and having power loss a week before the first indicator light came on, which was the engine light. The code pulled for that sensor was the P0171 sensor which measures air in the fuel system and it stated "bank 1 running lean". I have now taken the car to a local shop and they are advising there was no oil in the car and there are metal shards in the valves in the engine. Werner KIA is the only shop that has ever worked on my car or changed the oil and they have not advised me of any oil leaks at all.
My engine is completely gone! I’ve been having issues with my oil since I’ve got the car and when I check my oil it’s almost always empty it’s a oil leak in the car and it’s not leaking on the ground it’s going elsewhere! A lot of mechanics have told me the same thing! I get my oil change every time it’s required.
Just driving to the Mall, when at a Red light the engine service started flashing...Next day took it to Jiffy Lube to have them check, and they said it's the Engine...
For years I have been experiencing the vehicle stalling, shutting off while driving, smelling oil burning and oil is disappearing which has me going to get an oil change every 1000 miles. Low oil light has never came on even when oil reservoir has been bone dry. My safety is jeopardized every time I drive this vehicle. This issue has been addressed to service center and they state according to Kia the excessive oil leak is “normal” and it’s not with any other vehicle. Also the service center does not know why oil is leaking or where oil is leaking which is a major concern. I no longer have free oil changes because I have used them all up due to multiple services for oil changes. Mind you I bought the car new in 2021.
The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the transmission and the engine had failed, and both needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 21V259000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 109,000.
car is doing jerk moves and it stopped working when i was driving around 30 mph in a hospital area. Ive been told that car is burning oil since day one. The only ppl changing the oil is the kia dealer and i've been told to change the oil to get it fixed but i need to change the oil every 4k miles and car is brand new from 2021... I already been in dealer reporting that car needs engine replacement and they always say that car only need oil change. However, this month a person from that dealer told me that he changed many kia same model and asked me to call kia to get the engine replace, because the car is gonna get me kill. He doesnt want me to say his name but i will sue Kia if something happens to me.
Vehicle shuts off after being idle (stopped at a red light, stopped in traffic). It goes completely dead & will not turn back on for 5 minutes or so. I have had the car for 11 months & it is currently at the dealership having the engine replaced for the third time. Kia has diagnosed the problem as “low compression” in the engine but does not know why so their solution is replacing the engine whenever it starts stalling again.
I was driving and car started to lose power,the service engine light came on less than a minute before the boom.l tried to speed up and then there was a big boom and it was loud, so I went to the shoulder of the road and the car stalled ,I tried to restart the car and it just engulfed into flames. The car is a total loss. That's all that was left was a metal shell.
While driving my kia soul 2021 it had a complete engine failure. Completely shut down!!!
The contact owns a 2021 Kia Soul. The contact stated that after he purchased the vehicle, while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was inspected by an independent mechanic and the contact was informed that the crank sensor was faulty. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was then taken to the dealer where it was inspected and diagnosed that the drain plug gasket needed to be replaced and that every 1,000 miles a quart of oil needed to be added. The vehicle was repaired; however, the contact stated that he was concerned that he had to add a quart of oil every 1,000 miles. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Engine light was on , I was driving the turn off I take the car to Kia they’re fixed in December, now the is doing the same engine light on, I was driving the car turn off is the same problem the I have before,
2021 Kia Soul started making engine noises as it was being driven home. The next day while driving home there was a loud boom and total loss of power while driving. It coasted to a parking lot. The vehicle had to be towed to the dealership. We are now awaiting approval for total engine replacement via warranty. Vehicle has less than 50K miles. Oil changes were done with synthetic oil.
Car began sputtering in the middle of the road, all the symbols on the dash started lighting up. I went to make a turn and car stopped moving came to a sudden slow down and rolled to the side. I put it in park. It would not start and sputtered.
Turning left onto busy street, engine stopped, car stuck in incoming traffic lane, would not go momentarily.
On or approximately January 6, 2023 my 2021 Kia Soul with ISG technology began to display Check Engine Light. Took to AutoZone where they hooked to analyzer and came up with P0017 code. Notified local Kia dealership (Galeana in Columbia, SC) and was told could not get appointment until 01/24. Told if engine light no blinking could continue driving. No overt issues when driving at that time. Reset light by disconnecting negative battery terminal but immediately reappeared. On 01/19/23, engine began cutting out and running rough, turning off when brake applied. Was able to crawl home. Had towed into local dealership. Now told my "engine is bad" and that it has been escalated to "tech case" with KIA central. All maintenance up to date and no current recalls active. Noted that case very similar to those for which class action lawsuit was filed. This could have caused a real issue in traffic with it stalling at lights and ultimately stopping.
On 12/29/2022, the check engine light came while driving to work on my 2021 Kia (25k miles). I called the dealership right away and made an appointment for inspection the next day. At lunch time the same day, I got into my car and went through a local drive thru. On the way back, the vehicle stalled out WHILE driving. It stalled out repeatedly driving the 3 blocks to my office. Knowing the vehicle was unsafe, I had it towed to the dealership. The dealership has had my vehicle for two weeks. Changing all the emission parts, and tried to tell me I had no oil in the car (regular maintenance through them is up to date). Now they keep telling me, they are waiting for the Kia hotline to contact them. I do know this, the car was burning excessive oil. Parts of the engine were gunked up from this. Engine started stalling out. It's the exact description of the recalled 2021 Kia problems, yet they claim not mine it was not part of the recall. These engines are dangerous. Kia is doing NOTHING to resolve the issue.
On 12/28 at approximately 5:00 pm my vehicle shut off 2 times within a span of 30 minutes while I was driving it. It happened on approach to a highway. It was NOT the Stop-Start System. My car was moving while it happened. My car lost all power, and every warning indicator flashed in my dash and I even lost my power steering. I took my car to KIA and they categorized this as my car “stalling”, but I wouldn’t say that is accurate. My car’s computer seems to have malfunctioned or was hacked. Indeed KIA’s repair document shows that they performed a software update on my car to solve this. My car’s engine was certainly malfunctioning while driving on 12/28 after both events of losing all power to my car. It sounded like my engine was in the wrong gear after these events. I didn’t drive my car after that episode and KIA refused to tell me what was wrong after they “repaired it” and performed a software update. This article yesterday about KIA/other auto’s breached is unnerving. I don’t feel safe driving the car and wish I had the ability to cut off KIA’s API to my car while driving. They should only be allowed to perform software updates or access the car’s computer remotely while the car is stationary and the driver should be alerted that KIA or a third party is accessing the car’s computer and/or engine, etc. I just want to make sure if I get in a serious accident that this is on record. https://www.cyberscoop.com/car-hackers-vulnerabilities-research/
The engine is consuming increasingly high amounts of oil with no leaks, far surpassing the one quart per 1000 miles. Oil pressure lamp has illuminated on 1-2 occasions, only briefly, and shortly before I took it to the dealership. Unusual noises coming from the engine while accelerating and also after I stop. I had my oil changed 1 week ago, unusual noises have not improved. Currently awaiting inspection at the dealership for manufacturer warranty coverage for repair of this issue, but seems to have all the earmarks and the production date (9/20) that line up with the piston ring recall, though they say my vehicle is not covered by the recall.
I believe my specific vehicle should also be assigned the recall no. 21v259000. My vehicle experienced engine stall, loss of power and leaking oil onto hit components which could have resulted in fire. I was stalled and in traffic and could also have been in hit by another vehicle. The engine is now having to be replaced at the dealership. I am told my car is not part of the above mentioned recall even though the motor in my vehicle matches the motor on the recall.
good day my kia soul consumes excessive oil. I have noticed it since the last three oil changes and when you turn it on you can hear a slight knocking in the engine. I took it to the dealer but they demand a deposit of 300 dollars to check it and they do not guarantee original parts. I think it is unfair that they demand three hundred dollars to check it when my kia soul has 25,600 miles and has a guarantee and I demand that my guarantee be honored and my safety be guaranteed. thanks for your attention
The contact owns a 2021 Kia Soul. The contact received notification of the federal safety agency Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I was driving into work and when I got off the expressway my car started rattling loudly. I finished my drive into work and parked the car. I asked a co worker to see if he could see if my muffler was still connected and he mentioned that the noise was coming from my engine. The two weeks previous to this my car would shut off if I slowed down or was pulling into a parking space. I just thought it was my auto shut off when the engine was on low idle.
I am very concern with the 2021 KIA Soul that I drive presently. The vehicle is in my son’s name; however, I pay the monthly payments and I am the primary driver for this automobile; this is also listed on my insurance policy as well. I have been experiencing some dangerous mechanical conditions with the car. Please find a copy of my uploaded document summary. I have an appointment tomorrow, Tuesday, on March 22, 2022.
The contact owns a 2021 Kia Soul. The contact received notification of the federal safety agency Campaign Number: 21V259000 (Engine) and the vehicle was taken to the dealer for recall repair. The dealer replaced the piston rings; however, the Piston Ring Noise Sensing System (PNSS) software was not updated as it was not available during the recall repair. The contact stated while driving 35-45 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact turned off and restarted the vehicle, and she was able to continue to drive the vehicle. The contact stated that the failure reoccurred the next day. A warning message illuminated, indicating that the Auto Collision was about to be deactivated. The contact stated that the failure had been reoccurring increasingly and the vehicle failed to restart. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that the next availability was in April. The contact also called several unknown dealers who advised that the next availability was in April or May. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the completion of the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 21,100. Parts distribution disconnect. Kia’s lack of ability/failure to address and fix the vehicle’s recall in a timely manner.
The contact owns a 2021 Kia Soul. The contact stated while driving at various speeds, the vehicle stalled on several occasions. There were no warning lights illuminated. The engine failure message was displayed. The contact received notification of the federal safety agency campaign number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was no oil in vehicle. Additionally, the contact was informed of an oil flow failure. The vehicle was not repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 8,000. Parts distribution disconnect.
The contact owned a 2021 Kia Soul. The contact stated that soon after purchase of the vehicle, she discovered both low coolant and low oil levels upon inspection of the vehicle. There was no warning light illuminated. The contact had taken the vehicle to the dealer on two separate occasions. On her second visit, the contact stated that the dealer informed her to bring the vehicle back in 1,000 miles to check both oil and coolant levels to monitor the issues. The contact called the dealer back the next day to inform them that the coolant level had already begun to run low. The contact also stated that the auto start feature failed to operate by stalling upon depression of the accelerator after coming to a complete stop, without warning. The dealer offered the contact a trade-in. The contact was placed in another vehicle. The manufacturer had yet to be notified of the failure. The contact no longer owns the vehicle. The failure mileage was 2,416.
Two major issues. I have heard a very loud ticking sound coming from the engine which started about three days ago. Before then the car ran silent. Car is it approximately 8000 miles on the odometer. The clicking started getting louder and then the car stalled twice right in the middle of driving! One was on a street going about 45 miles an hour! The otherwas on a side street going approximately 25 miles an hour. The ec oh mode was on in the car. Also' when you turn on the heater fan on high it started making a high-pitched squealing sound. The car is at the dealership right now as it will not work properly.
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