which disables the backup camera, Tge The entire infotainment screen is blank, therefore, I am unable to view objects on camera in reverse. This has been an ongoing issue since purchasing the vehicle. Last week, Kia's service department said the blank screen was due to a dead battery which was replaced, but the issue persists. This is a safety concern that needs to be taken seriously and investigated properly besides blaming it on the battery or test driving the vehicle for a couple of minutes and stating they’re unable to duplicate the problem.
2023 Kia Sportage driver assistance complaints
Page 2 of 2: complaints 11 to 34 of 34, newest first, as owners wrote them.
After starting the vehicle, backup camera and infotainment screen would not work. Car shut off and would not restart with “check system” message. Vehicle had to be towed.
The infotainment screen remained blank while in reverse. I wasn’t able to detect pedestrians or objects while backing up. After driving less than a mile, the infotainment screen started to work. After stopping at a stop sign, an “air flap warning” light appeared, then the vehicle stalled shutting completely off while in drive. It cranked after the 3rd attempt. We returned home and parked. Around thirty minutes later, the car would not start and my brother had to boost the vehicle, but we decided not to drive it. The vehicle stalled last week while making a left turn into oncoming traffic, but the dealership stated that they could not duplicate the problem!
On November 25, 2024, the dash and infotainment screen went blank while at the traffic light. A few seconds later the car stalled shutting completely off while making a left turn onto Cox Rd in Evans, GA. We were able to coast out of traffic and came to a complete stop on the side of the road. We attempted to restart the vehicle and multiple warnings appeared on the dash such as check forward safety system, two cars colliding, check blind spot safety system, traction?, ABS, lane departure, seat belts, Auto Hold, and other symbols not understood. On the second attempt, the vehicle restarted and more warning symbols appeared as soon as it was put in drive. The vehicle was shut off and restarted again with no warnings. We proceeded and drove it to Kia of Evans for service. The service Rep reported that the vehicle was driven 5 miles and they were not able to duplicate this issues. The infotainment screen has blanked out several times since purchase and this is the second time the vehicle has stalled at a traffic light. On this incident, this could have been a traffic situation turning left and losing power into oncoming traffic.
The rear cross traffic system does not alert driver when objects are approaching or when backing close to objects. There is no flashing warnings on the camera or alarms to notify driver.
At startup or during driving, all safety features will go into warning mode and disable, including lane following assist, forward collision avoidance, electrical parking brake malfunction, electronic stability control malfunction, automatic braking, and downhill brake indicator. All warning lights illuminate on dash until car is stopped and turned off. And even then they may come on again upon restart. This has happened intermittently since I purchased the vehicle and Kia says they don't know the source nor can fix it. Most recently, the car engine stopped while stopped at a traffic light when the warning lights started to cycle on.
Car wouldn’t accelerate, could be problem if turning left into traffic. Trip to Florida, 1000 miles, the Engine accelerated by itself, one time the mph was into the 90’s before I got it under control. This happened 3 times on my drive Florida from Indiana
I parked my car. It reversed slowly and hit a wall made of metal net. I started my car, drove a little forward, and parked it again. The car is now parked as normal. I took my car to the dealer and informed them about a brake problem. They verified that it was a brake booster problem. The repair process took 21 days. I am currently attempting to claim the accident, but the Kia company is providing various reasons for potential denial.
The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the vehicle independently accelerated and then decelerated. The contact also stated that the back over prevention camera was inoperable and displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that she had previously experienced the failure with the vehicle before and the dealer was unable to duplicate the failure; however, the dealer replaced the aftermarket floor mat with the original Kia Sportage floor mat. The manufacturer was made aware of the failure. The failure mileage was approximately 12,800.
driving on the highway in the left lane with driver assist engaged. crashed into car driving in the right lane when the kia driver assist turned off without warning.
My Kia Sportage suddenly unintentionally accelerated hitting the building in front of me. As I was parking my vehicle at Dunkin Donuts, pressing on the car brake, the car did the opposite of braking and accelerated and hit the building. My vehicle didn't stop until it hit the building. Witness was there and police was called.
While driving my Kia Sportage 2023 w/ just 9000 miles brand new car the entire display screen went black. The car continued at the same speed, but I was unable to see any navigation such us my speed, signaling, etc. I was unable to pull over due to my location in the highway. It was terrifying. Within 10 seconds the screen came back to normal. As of right now KIA is refusing to examine the issue in my car until I provide them with evidence of the problem. Therefore, I need to continue to drive it until I can record it in a video (while driving) and present it to them. My car as of right now is not recalled. Please help address this issue with these models and the lack of responsibility Kia is taking by risking drivers to get on accidents due to this issue. Thank you 1
I was driving a highway distance of 374 Miles mostly two lanes hwy. While driving I had my collision warning, distance between car indicator and adaptive cruise control in use. It did not happen all the time however when it did it was a violent stop. While driving 75 mph. The car recognized there was another vehicle in the other lane. It would give the warning sign and even if I tap the break it would slam on brake so hard that my passenger burn herself with coffee and the rest of us went towards the wind shield. Thank goodness for seat belts. There were 3 people in the car including myself.This happen 1 with AdA cruise control. I disengaged that feature but left the other features on. It happen two more times while returning home with just collision warning and . I am driving about 75 mph. Car doesn't recognized all the cars passing, then all of a sudden the collision warning comes is activated with a fast beep. As if it just saw the car and before I am able to tap the break it slams on break. I have taken it to the dealership and they could not duplicate it. Instead they turn off the feature. I told them it was on the highway , over 75mph, with other traffic. They indicated it was me and not the machine. If it was someone following me while this happened. At the rate of speed I was going and abruptly stopping. I would have died. Or been seriously injured. My car is not fixed. I DO NOT feel safe.
The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 5 MPH, the Forward Collision Avoidance warning light illuminated. The contact stated that while driving, the Forward Collision Avoidance Safety System Disabled message was displayed. The contact stated that several other unknown warning lights were illuminated. The contact stated that the steering wheel was shaking and there was an abnormal rattling sound coming from the rear of the vehicle. The vehicle was taken to the local dealer where it was diagnosed that the struts and spring were incorrectly installed. The dealer was unable to determine the causes of the other failures. The vehicle was repaired but the failure recurred. The manufacturer was contacted and provided the contact case number. The failure mileage was approximately 13.
My vehicle intermittently starts with the blind spot warning, lane departure warning, rear cross traffic warning (and rearview camera), defoggers, and AC/heat not functioning. When this happens, the temperature control knobs are hardly visible and the car will flash “Battery Discharge Warning” on the display screen for several seconds. An error code also appears in the Kia App when this issue happens. The error code immediately goes to history error codes so the dealership service center has not yet spent time to investigate the issue. The car has been to the dealership twice and the service advisor has witnessed the issue.
The touch-screen display, sometimes called the infotainment center, is blank and does not turn on. This prevents me from using any of the cars cameras to monitor for collision purposes. Dealership has no idea what the problem is.
The contact owns a 2023 Kia Sportage. The contact stated that while driving at various speeds, the automatic emergency brake (AEB) system engaged erroneously with an audible warning chime. The vehicle was taken to the dealer on two separate occasions; however, the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure and a review was conducted; however, the manufacturer had not provided any assistance. Recently, the contact stated that vehicle had started to wobble while driving 75 MPH, without warning. The vehicle was not repaired. The failure mileage was approximately 15,500. The contact stated that the dealership mechanic was able to replicate the issue and confirm the problem. The contact stated the vehicle slammed on brakes a total of 3 times and currently at the dealer.
A few months after I got the car all of the warning lights randomly came on and I had to turn jt off and on and they went away. Since then around Nov 22 it has happened about 25 times or more and is happening more frequently lately. I called kia and they said they hadn't heard anything yet bc of it being so new. Also the brake assist for Collison is VERY dangerous. You can be a car length and more away and it will take the brake out from my foot and slam on the brakes and about throw me through the windshield with my seat belt on. This has happened too many times and has hurt my chest. I turned it off and it has still done it. Another thing, the lane assistance tries to take the wheel away from you and will jerk the car one way or the other which is scary. Please look into these!!
Display screens will periodically reboot while driving. Left screen containing vehicle speed and information will come back with limited functionality after a minute or two. All safety features and cruise control as well as right media screen will not be operational till you pull over and reset them. Cruise control will turn off while driving also resulting in a possible rear collision in busy traffic. Problem is intermittent and unable to be diagnosed by Kia still awaiting resolution. Primarily happens on longer trips greater than 50 miles. Have been told by other dealers besides my primary dealer that this is a known issue that there is no resolution for by Kia.
Highway driving assistant will bias vehicle to the right side even when passing on left on multi lane freeway. Creates a close encounter with vehicles in right lane as there is no distance between mirrors and results in side collision with no alert. Lane keep will erratically pull the steering wheel from your hands when lines on right or left disappear e.g. ramps on freeways. Can result in a crash or collision and us very easy to notice. No results back from Kia or concerns to fix. Returned car saying no issues.
Bought the Kia Sportage 2023 on Saturday January 14th, 2023 and took it back to dealership on Monday January 16th, 2023 with warning lights on the dash/infotainment center saying Check Lane Safety System, check Forward safety System, and Check Blind-Spot Safety system. Today is Friday January 20th, 2023 and finally got a call at 8:27am from Justin at the service department at Kia Gossett In TN. He said they are still working on it and the tech still has no idea what is wrong and they are working with Kia to try and fix the problem but are unable to give the car back in its current condition. Makes us nervous now to drive this car once we get it back.
It would be easier to explain to someone over the phone as there are a lot of details. Phone number is 8135177176 kia did look at it after when I went in for oil Change as I tried to get ahold of corporate. I tried to explain to police also. I have a screen shot on the original day where it shows in the Kia app that the problem was showing in the app at 10 am because it had not updated since then and it was around 10 pm.
On Aug 25th I was driving and the screens all shut off while driving, I didn't think anything of it, but a few hours later in ocala fl, cars had started breaking and slowing down, but then started again, but one lady had not started moving and I ended up hitting her I didn't have no warning telling me I was getting close to a car nor did it break at all like it's supposed to. It beeps when you park but now on dec 5 a truck cut me off and it I couldn't break fast enough but the car is equipped with safety features that aren't working and now I'm injured and they won't total my car because it's 2023, I don't feel safe driving a car I spent alot of money on and now I have no choice because I won't ever be able to get close to what the cars worth as a trade in.
For the two months I have had my car I have had problems with indicators going off on my dashboard warning to check various parts of the driver’s assistance system. I took it to the dealership three times and was told they cannot help because when they had the car for three days they didn’t have any problems and unless they get a code there wasn’t anything they could do. However, recently when it happened again I used the Kia Connect App on the dashboard to select the vehicle diagnostic, and it indicated there was a problem with the integrated breaking and body control system, lane assist, and airbags. It seems weird that the car itself is able to diagnose there is a problem but the dealership cannot. Also, the rear cross traffic control system has repeatedly come on when reversing causing my car to hard stops even though there is nothing behind my car. Then, yesterday when at a stop light the car stalled and a loud warning sound was blaring in the car. When I got the car working again the AC wouldn’t work for the rest of the trip. Each time there is a problem the problem will clear up after turning the car off for a period of time. But then the next day the problems will start back up randomly when the car is driving.
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