When we were entering a major intersection, car strolled and rolled forward and stopped 3/4 thru the intersection. It would not restart immediately while cars were speeding by on both sides. It finally started. This is the second occurrence we took the car into the KIA dealership. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2024 Kia Sportage electrical complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
The doors won't lock. The button on the handle won't work sometimes. It's just random. This has happened 4 times in the last 2 years I have owned the car. I have to use app to lock and unlock the car. Once I drive it again everything is fine.
The Dashboard with all the instrumentation goes blank while driving causing loss of all instrumentation gauges and headlights shut off. This has happened repeated times since the car was purchased new in June 2024 and has been in the service department since October a total of six times. They have replaced fitments, the dashboard cluster, the phone charging pad and have done multiple software updates and it continues to go blank while operating. The dash then lights back up with System Check and all the instruments lights in dash glow and it stays like that for several seconds. I am repeatedly told they cannot recreate the problem to properly diagnose so they have been cherry picking solutions to fix and it’s dangerous to drive. I have filed a complaint with the NC Attorney General, a BBB Auto Complaint, a Complaint with the Manufacturer directly and they are telling the dealer to return car to me because they can’t recreate the problem and so in their opinion nothing is wrong when I have video of this happening while driving. Please help me
Cluster screen goes black The dealership has replaced the screen & completed a software update. I have several videos. The dealership states they can’t fix it because they can’t replicate it. So I send them a video when it occurs. I called Kia direct and was informed to get a new car. It’s been going on for a year. We purchased the car brand new.
Stopped at traffic light, light turned green and went to accelerate. Car died, all lights came on dash in oncoming traffic and car would not restart for minutes.
Infotainment panel on this vehicle flickered on and off. In certain occurrences the whole infotainment cluster would go out while driving and would not come back on. Kia dealer was told from their tech line which is through Kia corporate that it could be faulty electrical wiring or this coaxial cable. Kia dealer specifically stated that they had no idea that this coaxial line was there and had to fix the connection by welding it again. After this so far the infotainment system seems to be working properly. Now we are dealing with a battery discharge warning problem that Kia dealer can’t seem to figure out after they fixed the infotainment system. Before this the battery discharge warning never came up.
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