On Friday [XXX], my vehicle began failing to brake after being in traffic for about 45 minutes. I had to punch the brake with my foot, hitting the floor, and it would continue to roll. It was towed to Courage Kia in Gastonia on [XXX]. On 5/14, they identified an issue with the HECU. Since then, they have been “running tests” with engineering to try to identify the issue. However, I’m seeing years of these complaints online and this can’t be the first time this has happened. I do not have any paperwork yet, because nothing has been done. There were no warning lights on in my car. It is currently available for inspection at Courage Kia in Gastonia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 Kia Telluride brakes complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
There have been several times over the last couple of months when my car brakes on its own. I have not had any "extra" features on such as cruise control or lane assist. I have been driving 70 mph on the highway, my car suddenly brakes, and then I am unable to accelerate. It is absolutely terrifying. We called our nearest Kia dealership after the second time and they told us to get a car wash and since it hasn't been consistently happening, they wouldn't be able to re-create it or fix it. We have been going out of our way to keep the front sensor, and it still happens. I worry that I will be driving on the highway (again) when this happens, and the semi truck behind me won't have time to adjust to my sudden, and unwanted, deceleration.
The 2020 KIA Telluride was purchased with the "tow package" which included "self-leveling" rear shocks. The self-leveling rear shocks failed early and has created a safety concern with braking/handling/steering in addition to comfort in ride. Concern with the shocks began around 60,000 miles (roughly Jan 2023), but there was no indication of shock failure or leakage. Our independent service center/mechanic told us the shocks looked fine and that typically shocks should never fail this early. We just assumed the ride was rough and even after replacing tires, the ride never improved. As it progressively worsened, the local certified KIA dealership has now inspected and verified that both rear shocks have failed (leaking and rusting) and that the ride is unbearable (the vehicle is over 77,000 miles now). I believe the vehicle is unsafe to drive in its current condition and though it is out of warranty for this repair, we are having the dealership replace both rear shocks. Over the course of the past 17,000 miles, braking, steering, and cornering have certainly been compromised due to this early shock failure, putting me and my family as well as other motorists at risk. There were not any warning lamps or other obvious signs of wear other than riding in the vehicle. The ride left most passengers feeling ill, with headaches from a very rough ride even on smoot concrete.
The contact owns a 2020 Kia Telluride. The contact stated that while depressing the brake pedal, the brake pedal extended to the floorboard and the vehicle failed to immediately stop. The vehicle was taken to the local dealer who replaced the brake pads. After retrieving the vehicle, the failure reoccurred. During the failure, the ABS warning light illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was approximately 73,000.
While operating the vehicle and braking, the dashboard warnings lights began flashing. The brake pedal went to the floor and did not brake the vehicle. No amount of pumping of the brakes helped. At about 3-5 MPH I struck the stopped vehicle in front of me at an intersection. Later that day the same thing happened, and this time I pulled the emergency brake lever and held it. The warning alarm sounded but the brakes never slowed or stopped the vehicle. I drove the vehicle safely to a repair shop and it was then towed to a Kia dealership. Where it is available for inspection. The error codes on the ECM indicate that the right rear ABS Speed Sensor has lost communication. I do not know if the component has been inspected by KIA. When the failure occurs the BCW light goes on, the ABS light goes on, the Master warning light goes on, the Electronic Stability Light goes on, and the AUTO HOLD lights amber. The dealership has reviewed the codes on the ECM which follows: ABS/ESC(+EPB) 2 Codes 1.C121102: Wheel Speed Sensor Rear-RH Invalid/no Signal 2.C121002: Wheel Speed Sensor Rear-RH Range / Performance / Intermittent Integrated Body Control Unit- BCM 1 Code 1.B121200: Front Center Right Sensor Fault Integrated Body Control Unit- SMK 1 Code 1.B121200: Front Center Right Sensor Fault Integrated Body Control Unit- TPMS 1 Code 1.B121200: Front Center Right Sensor Fault PSM (Power Seat Module) 1 Code 1.B163700: System Not Initialized BCW (Blind-Spot Collision Warning) 2 Codes 1.C169381: ESC Signal Error 2.C167581: Signal WHEEL FL or WHEEL FR or WHEEL RL or WHEEL RR not Valid MFC (Multi Function Camera) 1 Code 1.C186286: Invalid Signal of SCC SCC (Smart Cruise Control) 3 Codes 1.C121181: Wheel Speed Sensor Rear-RH Invalid/no Signal 2.C136081: ESP Irreversible Error 3.C174181: ESC-not available VSM (Check ESC) 4WD Control 1 Code 1.P183000: Clutch Torque Tolerance Lower Limit.
The contact owns a 2020 Kia Telluride. The contact stated that while the vehicle was parked, the vehicle rolled away into the neighbor's yard. The contact was made aware of the failure by the neighbor. The contact had placed bricks in front of the front driver’s and passenger’s side tires and behind the rear driver’s and passenger’s side tires to prevent the vehicle from moving. The dealer and another dealer Serra Gardendale Kia (630 Fieldstown Rd, Gardendale, AL 35071) were made aware of the failure and both dealers scheduled an upcoming appointment. The manufacturer was made aware of the failure and informed the contact to contact a dealer. The failure mileage was approximately 40,000.
Inside brake pad on drivers side rear separated from the metal backing plate. Other pad is hardly used and other side is not worn. This caused difficulty stopping and a grinding noise from the left rear of the vehicle.
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