We were departing [XXX]in Barnstable, Mass on [XXX]. As he entered the main road from the parking lot, my husband thought the driver on his left on the main road had a stop sign so he pulled out onto the street. The other driver did not have a stop sign and my husband hit him. We were going under 10mph so the air bags did not deploy. The “forward collision warning” did not activate nor did the “emergency braking system” function yet the plastic front end of our car was totally smashed and the side of the other car had just a large scratch and a flat tire. We had the car shipped back to Denver where we live and Emich Kia declared it a “total” because they said the frame might be bent. I have contacted Kia Corporation and their CEO repeatedly to point out that their car malfunctioned and did not stop when it was supposed to stop. They do not care and did state that the car had only sustained damage to “crushable material”. Since the damage was to crushable material and the air bags did not deploy, it is obvious that it was a slow speed crash and the emergency braking system and the warning system should have functioned. This 2024 Kia was our second 2024. The first new one we purchased stuttered violently and the check engine light illuminated each time we drove down from the Colorado mountains. Once again, Kia took no responsibility for this issue for over a year so our local dealer finally bought back that lemon and sold us the one that malfunctioned in the crash. Two faulty Kia Tellurides in one year points to serious problems with this car and the Kia corporation because they will not acknowledge problems nor attempt to solve them in a timely manner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2024 Kia Telluride driver assistance complaints
Page 2 of 2: complaints 11 to 35 of 35, newest first, as owners wrote them.
Navigation system shows the directional cursor moving sideways or upside down. This causes the vehicle to constantly alert loudly and with large red DO NOT ENTER Signs on my dash and heads up display. The system audibly alerts over and over for the driver to turn around “Wrong way detected check driving direction immediately!” This has been going on since I drove off the lot. The Kia service agent have me waiting for a navigation update that has never come or have not given me a date when to expect this fix. I am confident that the repair will not fix this problem.
While driving on [XXX] the check engine light came on and engine started shaking and making abnormal noise. I was afraid to keep driving so requested a tow to Bramlett Kia in Decatur, AL. I told the service dept the issue as well as the issue listed below that I've been experiencing, and they told me it would be 3 weeks before they could even assess it as they are extremely backed up. I'm hoping the dealer service dept. can reproduce the issue once they assess it. It has not been inspected by anyone else. I looked up my VIN # to make sure I had not missed a recall but there is no recall on my VIN #. Another issue I'm having is while using the Lane Keeping Assistance the vehicle responds with the Forward Collision Warning and brakes automatically when there is nothing in front of the vehicle. If this were to happen when a vehicle was behind me this would put all of our safety at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle was parked(placed in park on gear shift) in a friends driveway, facing upward on approx. 15Deg incline with the engine idling. My wife exited the vehicle and walked around the front of the vehicle to the houses front entrance where she spoke briefly with the owner inside the front door. On leaving the house the car was gone from where it was left parked. My wife found that it had rolled up the driveway incline until it hit a couple of pine trees at the top end of the drive and stopped. She opened the door and found the gear shift still in the parked position at which point she entered the car, placed it in reverse and backed out of the tree branches and took photos. The incident was immediately reported to KIA America and the dealer. The vehicle has been at the dealer for 3 weeks now with no resolution, undergoing "testing". They say it is not operating the way it should be, but they have not been able to identify or correct the issue. KIA America has told me the issue has been elevated to KIA factory tech support. Other than scratches there appears to be no major damage. Photos show driveway, trees that stopped the vehicle and debris and scratches.
Software malfunction left the primary dashboard and all associated systems inoperable and in an unresposive state.
When active cruise control is active the forward collection activates when their are shades and sun breaks in the road. Also when cruise control is activated, the forward colition should slow down and or stop the vehicle whne it approuches a vehicle in front of it. Often when approuching a stoped car etc infront or foward of the telluride it does not break or slow down, it acts as if their are no obsticials in front of it. I have brought the vehicle to dealer when it had less than 3000 miles for this issue and will be bringing it back again on 1/28/2025 for this reacuring issue. Just today 1/17/25 it happened 7 times within a 5 mile travel.
The dashboard will turn black while driving. It will reset after disconnecting the battery, but it will do the same thing a few days later. Also, with cruise control, the car will suddenly slow down on the highway when no vehicles are in front of the car.
When driving with my speed control set at 35 to 45 mph, I will sporadically and without warning get a forward collision warning, and the car brakes. When this occurs, there is absolutely nothing around that should cause this warning.The warning occurs for no reason at all. I took the car to my Kia dealership and also provided them with videos taken at two different times. They kept my car for seven weeks and just returned it to me having done nothing to fix the problem. The reason stated was that the Kia engineers felt that they needed to have the dealer reproduce the problem. Because it is sporadic one, the dealer was not able to reproduce the problem. However, the dealer did acknowledge that I had a problem, but said there was nothing more they could do. The danger is that if someone is following you closely behind and all of a sudden you get this forward collision warning that breaks the car, the car behind has to break suddenly in order to avoid a rear end collision. I have researched online and find that there are other owners of this same car that have had the same problem. I found only one instance where Kia accepted the videos as evidence of the problem, and apparently gave the dealer instructions that when accomplished, seem to have fixed the problem. I have tried to include several videos of these incidents but can’t figure out how to send them to you.
Intermittently, the forward collision system engages (including self-braking) inappropriately when car is moving and there are no objects that should engage system. Happens at lower cruise control speeds most often. I started noticing after an update was installed to my vehicle in late Aug 2024. I went to Jeff Wyler Fairfield Kia, 5815 Dixie Highway, Fairfield, OH 45014. They refused to fix issue for unknown reasons. Obviously, a car braking suddenly without warning when moving is a serious issue that can result in serious injury, death.
Gauge cluster is completely black. I am unable to tell the speed I am going, see how much gas I have or use features like the blind spot detection.
On multiple occasions, the forward automatic breaking system has forced the breaks to turn on when there was no potential collision, causing the car to auto break/slow down in the flow of traffic and nearly get rear ended. The collision warning system triggers and the breaks quickly come on, out of my/the driver’s control. It has happened multiple times with family members in the car including young kids/infants/while I was pregnant and getting rear ended would be very dangerous. I’ve taken the vehicle to the dealership twice and have been told they are unable to replicate the issue and therefore unable to help.
Turned car on to go to work and cluster infotainment screen with speedometer and gas gage was blank.
I was backing out of a parking space and the automatic emergency brake kicked in. It scared the daylights out of me. I was actively using my mirrors and there was nothing behind me and nothing else moving for that to have happened.
The vehicle will randomly hit the brakes hard and the collision warning system goes off. This happens when there is no obstacle or vehicle near the vehicle. It happens on 6 lane highways and the interstate. It almost caused numerous accidents before Paramount Kia's solution was to disable the navigation assisted automatic braking system.
Instrument cluster went black. No sensors when changing lanes can't tell MPH, fuel levels. Car said I was driving the wrong direction.
My entire instrument cluster/dashboard display is blank. I cannot see my speed, how fast I am going, collision warnings, if my lights are on, etc. I have called the dealership, and they indicated there is no active recall. They said they cannot diagnose and fix the issue for a month. This is a major safety issue, since I have no indication of my speed or gas or anything else. It is all controlled by the dash that is blank.
Upon starting car, display control cluster was black. No visibility of speedometer, turn signals, or any other vehicle control are visible. Restarting vehicle did not correct issue.
The car has a surround view monitor that turns off at 7 miles instread of the 9 miles advertised. The monitor is designed to help with parking and show a 3d view. Helps with parking assistance.
The contact owns a 2024 Kia Telluride. The contact stated that while reversing the back over prevention camera failed to display an image, creating a visibility hazard for the driver. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was 22,000. The VIN was not available.
The drivers screen has gone black and the odometer, speedometer, gas guage won't work. The odometer has been stuck at 5570 according to the app since the event even though I was able to drive to and from work that same day. The blind spot warnings are not working and either is the navigation. The light for the shift is also not working. The car is only 5 months old.
I have a few issues: 1. I can be driving on an empty road and I get alerted that I am about to hit someone and it brakes on its own. With no one in sight in either direction. 2. My alarm keeps going off when I leave the vehicle due to motion being detected but no one is in the vehicle and it is locked. 3. My lane assistance has tried running me off the road multiple times. 4. When I park my car continues to rolls
My dashboard keeps producing these errors 1. Check lane change assist 2. Check blind sport safety system 3. Check forward safety system 4. Check parking collision avoidance assist system 5. Check lane safety system Also, My engine light is on and it’s not shifting right and I can’t drive it now. There's also a burning rubber smell. The driving speed isn't working correctly and will say I'm going 0mph when I'm going 25. When driving, it sometimes jolts.
The Forward Collision Warning has been turning on and off for no reason. River Oak Kia has checked the system once. My windshield has cracked twice. I am having a third windshield installed when I obtain the funds. I purchased the car on 12/30/2023. The windshield has cracked two time and I am about to install third windshield. I am having the same problem with my 2021 palisade.
On multiple occasions, the automatic braking has engaged while reversing even though there has been no risk of collision. It has happened with no cars, pedestrians, or other obstacles in sight. The brakes engage suddenly and with no warning causing the car to come to a violent stop. In one case it happened while reversing off a main road into our driveway. The sudden and unnecessary stop meant that the front of car was jutting into the main road with oncoming traffic. In other cases, it has just caused immediate unnecessary concern that we have hit something. It is possible to disable this functionality but the setting cannot be saved - so it needs to be disabled every time you turn on the car. We have engaged with the dealer and with KIA directly and neither have offered any solution to the problem. The suggestion seems to be that this is normal behavior for the car. From my perspective this is a defective system and is dangerous. At a minimum, it should be possible to disable it completely.
Vehicle has 6k miles. Upon starting for the evening commute, dashboard is blank screen - will not give speedometer, odometer readings or fuel levels. Other lights on gearshifter not working. GPS not reading correctly. Blind spot detection not functioning. Can get the screen to display the brightness indicator, but that refuses to leave the display, even when car turned off - assumedly a drain on the battery. This left us unable to identify our speed or how much fuel we had. The dealership indicated that this problem was seen in 2022 Tellurides and was typically fixed by a reset + system update. The dealership did fix the problem, but not sure of what the root cause is.
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