Safety Complaint I am submitting this complaint regarding a recurring fuel gauge malfunction on my 2024 Kia Telluride. On XXX, the vehicle unexpectedly displayed a warning indicating that the fuel tank was empty and that refueling was immediately required. At the time of the warning, there was still a substantial amount of fuel remaining in the tank, and the vehicle had not been driven long enough to reasonably consume the displayed amount of fuel. After adding approximately one gallon of gasoline, the fuel gauge immediately returned to a normal reading, indicating that the vehicle had not actually been out of fuel. This strongly suggests that the fuel level indication system or fuel level sensor is intermittently malfunctioning. Since the initial occurrence, this problem has happened three separate times under similar driving conditions. The issue appears intermittently without warning and cannot be predicted by the driver. On XXX, while the vehicle was still covered under the manufacturer's warranty, I brought the vehicle to Cerritos Kia in [XXX] for diagnosis. I provided the dealership with video recordings clearly showing the instrument cluster displaying the false empty fuel warning. Despite reviewing the video evidence, the dealership refused to perform any repair because no warning lights or diagnostic trouble codes (DTCs) were present at the time of inspection. I was told to return only if the condition occurred again. No corrective action was taken while the vehicle remained under warranty. The malfunction has continued to occur after that visit. This defect creates a significant safety concern because drivers rely on the fuel gauge to accurately determine the amount of fuel remaining. A false empty fuel warning can cause drivers to unnecessarily stop in unsafe locations, alter their driving behavior, or lose confidence in the accuracy of the fuel gauge. More importantly, if the underlying defect causes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2024 Kia Telluride electrical complaints
Page 2 of 3: complaints 11 to 40 of 52, newest first, as owners wrote them.
The dash screen has gone out at random times. Currently there is not TSB or any acknowledgement from Kia about this safety issue. Their dealers service department doesn't know what to do and aren't admitting there is a problem. The only fix from customers online was that Kia replaced the entire gauge cluster which is a massive expense to Kia. The consumers are suffering because of this and Kia is not taking responsibility. They need to start a recall campaign or at minimum introduce a TSB so that Kia service departments know what is needed to fix this issue.
Dashboard display is black. Therefore, the odometer and speedometer are not visible. I cannot tell how fast I’m driving which is unsafe. I called the Naperville and Elmhurst locations and they did not deem the issue a priority to diagnose today.
The information cluster behind the steering wheel is not turning on. Started all of a sudden. Can’t show speed, none of the advance driving features are working , and not showing gas level.
My INSTRUMENT GAUGE CLUSTER WENT OUT. Black! No speedometer, no gas gauge and it didn’t increase the mileage when I drive the vehicle. No safety gauges working. Kia dealerships will not accommodate me that day to fix it.
The Display stops working or goes blank. Speed sometimes shows incorrectly on display. Today with a full tank of fuel it showed the Telluride was empty. Dealer service is scheduled for next week. No warnings.
Electronic speedometer does not display. Unable to see speed while driving.
I am writing to bring to your attention several safety issues with my vehicle that have not been addressed despite my previous attempts to have them resolved. The first issue concerns the brake system on my vehicle, specifically the brake failure that I have been experiencing. The brakes on my vehicle are not functioning properly, and as a result, I have had multiple instances of brake failure which have put not only my safety but the safety of others at risk. Despite bringing this issue to the attention of your team, the necessary repairs have not been carried out, and the problem persists. This is extremely concerning as the continued malfunction of the brakes poses a significant threat to the safety of both myself and other road users. I urge you to take immediate action to rectify this issue and ensure that the brakes on my vehicle are functioning correctly. Furthermore, I would also like to highlight another safety issue with the seatbelt system in my vehicle. There have been instances where the seatbelt, the third row seat and passenger seat, fails to latch properly sometimes. I have personally experienced difficulties with the latching mechanism and have had to pay for the third-row seatbelt to be fixed as well. Given the critical role that seatbelts play in ensuring the safety of passengers in a vehicle, it is imperative that this issue is addressed promptly to prevent any potential accidents or injuries. I request that the seatbelt system in my vehicle be thoroughly inspected and repaired to ensure that it is functioning correctly and reliably. I trust that you will take the necessary steps to address these safety concerns promptly and effectively. Failure to do so not only compromises my safety but also places the lives of others at risk. I appreciate your prompt attention to these
Dash is black & does not show anything when car is started and/or moving
The entire instrument display panel (which includes things like gear, speed, fuel level, auto hold status, etc.) was completely black with no information displayed. The navigation system still illuminated, but the gps was not working properly and resulted in the car thinking (and telling me) that I was driving on the wrong side of the road. My safety was at risk and the safety of other drivers because I had zero feedback about the operation of my vehicle. I was able to drive it, but only able to rely on visual cues (going with pace of traffic). It's currently at the dealer now, but yes I recreated it several times. The only possible warning sign is that a few weeks prior, the vehicle gave me a message stating 'Battery discharging due to external electrical devices', despite no external electrical devices being plugged in. I took it to the dealer, and they had no idea what the cause was but said my battery tested fine.
The cluster display on the vehicle has went black. I am unable to see my speed, gas level, nor use cruise control. This is now the second time this has happened and Kia has no solutions for repair.
Vehicle was turned on and the dashboard displaying speedometer and RPMs is completely black.
The front passenger seat of my 2024 Kia Telluride began emitting smoke while I was driving it. It quickly incapsulated the entire interior of my vehicle in thick smoke. The fire department had to be called to extinguish the fire. Prior to a fire starting while I was driving my vehicle, my vehicle had been in for a recall where they allegedly fixed the problem. The Kia telluride is not safe for anyone to drive when the product they’re producing starts a fire while it’s being driven.
Instrument cluster above the steering wheel is black and will not work. No way to know speed as well as other important things.
Software malfunction left the primary dashboard and all associated systems inoperable and in an unresposive state.
Driver's instrument panel goes black and fails to show any vehicle info i. E. Speedometer, gauges, etc.
The manufactured seat belt and alarm system failed. My seat belt alarm for the 3rd row rear seat fires intermittently while driving when the seat is empty (no one or no items are in the seat) since I purchased the vehicle. I had this issue evaluated at a Kia Dealership, but they ran diagnostics and "no codes" came up so they did not fix anything. The issue persists. Recently, I had my rear passenger side window broken by a thief and they entered my vehicle when it was locked. The manufacturers alarm did not fire at all.
2 Electrical Related Issues: 1. The car's ON/OFF button will not engage with key fob inside the vehicle. Can only start the car with remote start (this first occurred on 2/3/25; Peak Kia Service was called on 2/4/2025 and service scheduled for 2/12/2025) 2. Car battery died unexpectedly and within 3 months of ownership (2/11/2025) - Put my own safety at risk as I was in a dark parking lot and my car, while it would unlock, would not turn on - Car battery dying unexpectedly puts my and my children's safety at risk particularly when confronted with cold temperatures and the inability to use the vehicle unexpectedly AAA was called on 2/11/25 and they found the battery had an unusual drain registering 340/800. The car was jumped and left running for 30 minutes. Peak Kia was made aware of the issue with the non-start issue on 2/4/2025, they gave me verbal confirmation they have had no known issues with this, specific to the Kia Telluride. No warning signs prior to either issue.
Gauge cluster is completely black. I am unable to tell the speed I am going, see how much gas I have or use features like the blind spot detection.
Turned car on to go to work and cluster infotainment screen with speedometer and gas gage was blank.
When I parked my vehicle I had a little less than half a tank of gas. I started my vehicle again 2 hours later and a low fuel warning appeared. I immediately looked at the instrument panel confused and the fuel gauge had no illumination as if the tank was completely empty and miles to empty showed 121. I turned off the vehicle, waited a minute and turned it back on. Again, the low fuel warning appeared, no illumination on the fuel gauge and this time the miles to empty was a dash line. I parked the vehicle nervous to drive it anywhere in this condition. I checked it again in a couple of hours with the same result. I put 1 liter of gas in the tank and the errors disappeared and the fuel gauge now shows half tank and 140 miles to empty. There is definitely something wrong somewhere.
Kia has failed to remedy this in a timely manner. From the day I called to schedule when I received recall, appt was 3 weeks out. Kia then cancelled the appt and when I asked why they said they needed VIN to order part which I provided and they rescheduled the appt. I showed up for appt and they said they needed to look at car for which part (which they were to order a week prior when I provided vin and recall info). Stated it would be a week and they’d have the part and it fixed. Now are saying they have no clue when they can get us in and are not telling us if they have the part or not. This is our only vehicle and cannot drive it as it states it can catch on fire parked or while driving. I have two small children, one with medical needs. We need our vehicle and when I explained this to Kia Diehl in hermitage the manager laughed in my face. Every time I call it’s a different story. Kia is refusing to fix in a timely manner or provided rentals. I am making my car payment on a brand new 2024 vehicle that I cannot drive without reimbursement or able to receive service for a vehicle that can catch on fire. We have contacted the Kia Diehl parts 3x with no returned call on an update on when the part will be in. We were told today even if they had the part they have no upcoming appts open to fix it.
Instrument cluster went black. No sensors when changing lanes can't tell MPH, fuel levels. Car said I was driving the wrong direction.
My entire instrument cluster/dashboard display is blank. I cannot see my speed, how fast I am going, collision warnings, if my lights are on, etc. I have called the dealership, and they indicated there is no active recall. They said they cannot diagnose and fix the issue for a month. This is a major safety issue, since I have no indication of my speed or gas or anything else. It is all controlled by the dash that is blank.
Dashboard not illuminating when car is turned on. I am able to drive the car without knowing what speed the car is going or how much fuel is remaining. I drove the car two hours turned it off prior to this issue. No warning lights were shown in the previous drive.
The electronic instrument panel stopped working suddenly. I am unable to see important gauges including speed, gas in the tank, etc...
Upon starting car, display control cluster was black. No visibility of speedometer, turn signals, or any other vehicle control are visible. Restarting vehicle did not correct issue.
I took delivery of my new Telluride on 9/27/2023. On 11/22/2023 I started getting a warning message on my dashboard that my battery was discharging due to external electrical devices. There was nothing on in the vehicle, nor was there anything plugged into the vehicle. This message would come up after the vehicle had been sitting for a number of hours.This message came on on 4 or 5 different occasions. Then on 11/29/2023 my entire dashboard went blank. Nothing would show on it, not even the speedometer. The car was running, and everything else was working fine. I called the dealership where I bought the vehicle and I was able to get it in that day. I picked up the vehicle the next day. It was some sort of computer problem and they were able to fix it quickly. What makes me most irritated is it happened when my vehicle was less than 2 months old. And my son and daughter-in-law also bought a Telluride at the same time as I did, and they just had to bring it in to the dealership for the exact same issue. Two out of two vehicles with that same issue is scary, and very frustrating that we spend that much money on a vehicle and it has these types of computer problems before they are even a year old. Including the safety recall that has been issued for the vehicle, another computer problem.
The dash above the steering wheel is not lighting up to show me the speed, gas, rpm. Or any other lights. My safety and others is at risk because I am not able to know my speed or any malfunctions that would other wise be displayed on the dash. This just happened and I cannot reach the dealership until tomorrow. This has not been inspected by anyone as of now. No other warning lights or symptoms prior to this.
All 4 windows have an Auto up/down feature on the driver door switches. Intermittently the auto up/down feature does not work on 1 of the 4 windows randomly. If I roll all 4 windows down for example and then decide to roll all 4 up, sometimes 3 out of the 4 windows will roll up auto with 1 touch, and the random 1 window that decides to not roll up automatically will work by holding the button up manually and then resetting it by continuing to hold up while the window is all the up for 3-5 seconds. This fixes it temporarily until the next time. I can not recreate the problem, if I use the key fob and hold the unlock bottom to open all 4 windows, sometimes 3 out of the 4 windows will open and the last one has to be manually reset. The dealership looked at it and reset the window they mentioned, the problem still exists. Could go without an issue for a few days or multiple times a day and it's any of the 4 windows at any time.
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