2020 Land Rover Range Rover Evoque technical service bulletins
500 technical service bulletins and manufacturer communications cover the 2020 Land Rover Range Rover Evoque.
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or...
- Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic...
- Mild Hybrid Electric Vehicle (MHEV) Battery Offline
- Exhaust System Oxygen (O2) Sensors
- Unable to select Navigation when pressing the navigation Tile on theTouchscreen.
- 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or...
- Body Control Module (BCM) does not fully meet US importation requirements
- 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or...
- On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer...
- Charging fault on instrument cluster after update
- Smart Key Deactivated message on instrument cluster and unable to start their vehicle
- The 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or...
- Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual...
- After vehicle off, the fan continues to run at high speeds.
- Coolant fan may continue running at high speed after ignition shut-off
- Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or...
- 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or...
- A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully...
- There is a knocking type noise from the front of the vehicle while driving on rough roads.
- MIL on Instrument cluster.
- Front Stabilizer Bar Link
- On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer...
- Autofred approval – cosmetic defect on idma and icdm
- Leaking windshield that caused the water ingress on the electrical component.
- Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
- On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer...
- This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC),...
- There have been several FRED submissions for a customer allegation of a rear brake warning being...
- There have been several FRED submissions for a customer allegation of a brake noise concern.
- There have been several FRED submissions for a customer allegation of brake judder/vibration.
- A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline...
- Low engine coolant lamp warning on instrument panel and/or coolant leak.
- Infotainment Master Controller (IMC) Extended Warranty
- Thermostat Housing Engine Coolant Leak
- BCM replacement with a new component which fully meets the US importation requirements.
- Mild hybrid electric vehicle (MHEV) battery offline
- Mhev dcdc
- Low coolant light on or smell of coolant from engine area.
- Front / Rear Door Latch
- The engine cooling pump has a visible coolant leak.
- Powertrain Control Module (PCM) Software Update
- The BCM requires replacement with a new component which fully meets the US importation requirements.
- Fuel Pump Driver Module Inoperative
- Body Control Module (BCM) does not fully meet US importation requirements.
- A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline...
- A customer may report that the windshield wipers stop up on the windshield when turned off.
- Low coolant light on or visible signs of engine coolant on or around the coolant pump.
- MHEV DCDC internal failure with warning message
- Front/Rear Door Latch – Silicon Contamination Causing Doors To Not Operate As Expected
- Concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully...
- Improvements to SOTA (Software Over The Air) capability.
- On certain 2020 to 2022 model year Range Rover, 2019 to 2022 model year Range Rover Sport, 2019 to 2020...
- Charging fault on instrument cluster after update.
- On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer...
- A creaking type noise from the roof area is heard while driving.
- A Customer may complain of an SRS system warning message being displayed on the instrument panel.
- Creaking Noise From Glass Roof Panel
- A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline...
- On certain 2020 to 2022 model year Range Rover, 2019 to 2022 model year Range Rover Sport, 2019 to 2020...
- Extended warranty on DMTL Pumps 2020MY to 2021MY.
- Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found...
- Startup battery keeps draining / Vehicle will not start
- Customer reports lack of power and/or check engine light on.
- There is moisture inside the headlamp lens
- Weather and Park & Pay Apps disappear after PIVI update
- Battery low warning displayed on instrument cluster and/or no-start
- The wiper blades streak, smear, judder or squeak during operation
- Lack of power, MIL on.
- Battery low warning displayed on instrument cluster and/or no-start.
- Vehicle Will Not Charge
- Misfire or rough running
- A customer may report that the front or rear door latch does not operate as expected.
- A customer may report a creaking type noise when steering from the front of the vehicle.
- Creaking Type Noise When Steering
- Customer reports of 12V battery issues
- Amber Malfunction Indicator Lamp (MIL) Displayed – Engine May Not Start With Multiple DTCs Present
- Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav,...
- Customer reports, Engine Light is on and poor cabin heating.
- Customer reports, Engine Light is on and engine running rough.
- Engine misfire
- Tailgate not closing when opened using the passive entry
- Check engine (AMBER) and poor cabin heating
- Creak Noise coming from the front of the vehicle while steering.
- Customers will be reporting a squeaking noise inside the cabin.
- SOS Limited Availability or SOS Not available warning message displayed
- Mhev DC/DC
- Customer reports that low coolant lamp on, coolant leak.
- Mhev DC/DC
- Chassis Control Module (CHCM) Suspension Warning on Cluster
- Sos limited availability sos not available
- Mhev DC DC converter squeaking noise from inside the cabin
- Near field sensing feature degradation
- No communication with impa via topix cloud
- Unable to complete pdi due to telematics incontrol activation failing
- Message center displays ‘Coolant Level Low’ warning message.
- Vehicle will have a lack of power, drivability issues, and possible check engine light on.
- Suspension Warning Displayed On Instrument Cluster
- Pivi loss of GPS location and clock time
- Mhev DC/DC converter noisy, low battery warning illuminated.
- PCM/TCM software update
- Chassis control module (CHCM) suspension warning on cluster
- Evaporative emission purge valve calibration
- Customer reports coolant level low message on dash or a coolant leak.
- Coolant level low warning message
- Outer Tail Lamps Water Ingress/Cracking lenses/Noise When Driving
- Driveline Noise or Vibration
- USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
- Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions),...
- Accessory dashboard camera inoperative
- Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not...
- Engine misfire or rough running
- Affected vehicles have been built with front seat thorax airbags that were manufactured with labelling...
- Charge warning light on, MIL light
- HVAC taking longer than expected to warm the cabin in cold environments.
- AC does not operate as expected due to refrigerant leak.
- Seat Mounted Seat Switches Not Working
- SOS limited availability / SOS Not available
- Navigation voice guidance no longer operational after latest NGI update
- Voice guidance concerns when using Apple CarPlay.
- Ingenium I4 2.0L Petrol logging P0142-00 O2 Sensor Circuit Bank 1 Sensor 3
- Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
- Seat mounted seat switches
- Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
- 4X4I screen
- 21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation...
- The wireless phone charger is not working with iPhone 12
- Transmission fluid leaks
- Timing chain replacement VVT Service Part Incorrectly Boxed
- Air Conditioning System Inoperative (Electric A/C Compressors Only)
- Seat Recliner Motor Inoperative
- Seat Power Fore/Aft Motor Inoperative
- Seat Power Height Adjustment Motor Inoperative
- Xcl distortion or rattle noise present while using the audio system
- AC inoperative - electric AC PHEV only
- Low Speed Stall
- Customer States engine runs rough with MIL illuminated.
- Creak noise from front of vehicle while steering.
- Customer states harsh shift, transmission warning lamp.
- – Customer states check engine light is illuminated.
- Key remote functions and/or passive entry stopped working.
- Connectivity functions are no longer working.
- Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
- BECM offline after programming.
- A knocking noise from the front suspension when driving over uneven road surfaces or speed bumps, at...
- Navigation voice guidance is not working with Apple CarPlay
- The vehicle does not Eco Stop.
- Check Engine MIL is illuminated.
- There is an odor from the vehicle after driving for a long time.
- A customer may report a knocking type noise from the front suspension while driving.
- A customer may report a rattle noise coming from the front seat area.
- A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
- A customer may report the air conditioning system is not cooling properly.
- Smart key inoperative
- Update Apple Carplay Navigation Voice Guidance Not Heard
- Temperature Displayed Incorrectly
- Infotainment Updates
- IMC Update 21A will not install
- There was a flashing D when slowing to a stop.
- There is a noise from the vehicle while driving.
- Head Lamp Module DTCs
- A customer may report a creaking type noise coming from the roof glass area while driving at low speeds...
- A customer may report a knock type noise can be heard on full right lock or full left lock, turning in a...
- Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
- Imc 20C1
- TCU v19.2
- Pivi IP27.2 (OS 2.0.6)
- Automatic High Beam Disabled
- Navigation Voice Control does not function
- Lost Communication With Battery Energy Control Module "A"
- Creak Noise From Glass Roof Panel
- HVAC Evaporator Refrigerant Leak
- Pivi IP27.1 (OS 2.0.6)
- Noise From Front Halfshaft
- Check Engine MIL
- After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will...
- Knocking noise from front suspension lower control arms
- Rescinded
- Rear bodyside lamps are cracked/broken around the edge of the lens.
- Roof Opening Panel – Creaking
- Customer may report their headlamps are stained or appear scratched on the lower edge/ corner of the lens,...
- To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the...
- The fuel gauge drops too quickly after filling.
- A customer may report a rattle type noise from the floor console area between the front seats.
- A customer may express a concern that there is a rattle type noise from the center console and or that the...
- A customer may report that the rear tailgate is not opening from one of the different switch sources or...
- A customer may report that the HVAC blower is not operating after the vehicle has been parked for several...
- To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the...
- Customer reports a rattle from center console and armrest sliding feature will not function.
- Customer may report a rattle noise from around the floor console, between the front seats.
- Variable Camshaft Timing (VCT) Solenoids
- Variable camshaft timing (VCT) solenoids
- Front Power Seat Switch Malfunction
- The engine is running rough
- No cabin heating while running in vehicle in EV mode.
- Air Conditioning operating Intermittently.
- Interactive Control Display Module (ICDM)
- Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
- Upper and/or Lower screen behaves erratically: glitching, flickering, or scrolling.
- There is an odor from the car that is sometimes perceived as a fuel smell.
- There is a noise from the rear of the vehicle while turning
- The engine fan runs excessively.
- Fuel Gauge drops too quickly after refill
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- JLR is investigating customers reporting a strong oil smell or a foul odor inside the cabin, mentioning...
- Customers reporting one or multiple warning messages being displayed on the Instrument Panel Cluster (IPC)...
- The engine will shut off at low speed approaching a stop and restart immediately by using the engine start...
- The Check Engine Lamp is illuminated.
- A customer may report that the HVAC system is not blowing cool air.
- A knocking noise from the front suspension when driving over uneven road surfaces orspeed bumps, at speeds...
- Customers complaint of unable to unlock when using the Smart keyfob, able to put ignition on using...
- There is a noise or judder when turning at low speeds from the Active Driveline.
- The engine fan will run sometimes after the engine is shut off.
- There is a squeak from the engine at startup or shut down.
- Temperature displayed incorrectly
- Emission recall N409 – OBD system readiness emissions recall N430 – purge valve calibration
- Various customer complaints may arise due to usage of lower quality fuel.
- The engine will shut off at a stop and restart immediately by using the start button.
- A customer may report that the rear tailgate tail lamp has moisture in it.
- An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- Emissions Recall: Evaporative Emission Purge Valve Calibration
- Re-launched campaigns N451 & H291 AJ20P engine coolant pump operation
- The Check Engine MIL is on. There is a lack of power from the engine.
- 20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue...
- Upper and/or Lower screen flickering/ jitter behavior
- Corrosion in EJB (Engine Junction Box)
- Customer reports of steering wheel mis-alignment.
- Please be advised that effective immediately Service Actions H291 and N451, Coolant Pump Operation, have...
- Head up display goes off bus and stops working (fully inoperable).
- Certain 20MY Range Rover Evoque vehicles require a software update to the powertrain control module (PCM)...
- Effective june 10TH 2020
- Customer states both upper and lower screen images are jumping.
- There is a noise when turning
- There is a noise from the front of the car.
- The engine runs poorly at low engine speed.
- Service Actions H291 and N451 Temporarily Suspended
- Suspended Campaign N451
- Affected vehicles require a software update to the Powertrain Control Module (PCM) to prevent radiator...
- JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the ‘Browse’ and Track...
- The heated seat feature may not operate as expected and a
- JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM &...
- N422
- There is a smell of fuel from the vehicle
- • There is a loud noise from the front of the vehicle
- To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving...
- Popping sound or crackling noise from the audio system while in use.
- A customer/ technician may notice what the perceive as a leak from the front brake calipers during PDI.
- A customer may report an amber warning indicator and the message 'Suspension Fault Detected’ has been...
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
- InControl Remote App does not update vehicle location or show correct vehicle status
- A loud noise can be heard coming from the engine compartment
- The Interactive Control Display Module (ICDM) may not be operating as expected
- The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small...
- Affected vehicles will have new software downloaded to the Transmission Control Module.
- The Charge System Fault message is present in the instrument pack.
- The Check Engine MIL is on.
- XM radio is inop.
- Customer may report that the heated seats are slow to warm or cool off.
- A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range which...
- An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
- Revised engine control module software is required to fix a purge valve calibration concern that could...
- Revised engine control module software is required to fix a calibration concern that could potentially...
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- Heated Seat Temperature Lower Than Expected
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- Hood release lever becomes detached during operation.
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel...
- The Interactive Control Display Module (ICDM) may not be operating as expected, and may be blank or...
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- During PDI, two fasteners are found not to be installed in the battery junction box.
- Customer experiences, ‘Low battery message’ on the instrument panel, and is unable to start the vehicle
- Customer reports that the Airbag (AMBER) warning light is intermittently displayed on the Instrument Panel
- The heated seat feature may not operate as expected and a
- The Check Engine MIL is on. DTC P2402-00 is stored in the PCM.
- Customer may state there is a pop noise or crackle when playing the audio.
- Customer may state there is no audio present or volume control.
- Customer states not able to start vehicle after state inspection test is performed.
- Customer is able to unlock and lock the vehicle but not able to start vehicle
- SOTA download does not complete first time through
- Quiescent battery drain due to TCU module.
- Voice control is not able to locate destination entry.
- Web Browser functionality is not available.
- The tail lamps on either side of the tailgate may flicker briefly when the brake lamps are illuminated...
- Customer reports that the vehicle will not start or has a low battery warning on the cluster.
- Not able to start vehicle due to dead battery after a state mandated inspection test.
- Customer complaint in regards to Infotainment system.
- Customer states there is no audio output from the speakers on all sources.
- Customer states the vehicle will not start.
- The Ambient Air Temperature (AAT) displayed on the Instrument Panel Cluster (IPC) is displayed in Celsius...
- Engine MIL on.
- Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0...
- The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC), with reduced...
- The vehicle stalled at a stop
- Customer states the vehicle will not start
- Customer states there is no audio output from the speakers on all sources
- Customer states Temperature display in Instrument Pack reverts from Fahrenheit to Celsius with no user input.
- A potential issue has been identified on a limited number of Land Rover vehicles within the listed...
- EPB (Emergency Park Brake) is applied and will not release
- There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1. No...
- Customer experiences, ‘Low battery message’ on the instrument panel, and is unable to start the vehicle.
- Issue: After replacement of the Restraints Control Module (RCM) the DTC's that follow are stored within...
- The Check Engine Light is on.
- The hood release lever becomes detached during operation.
- The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image...
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range
- Air conditioning being reported as inoperative at the Pre-Delivery Inspection (PDI).
- The outer tail lamps may have water ingress, be cracked or making a noise while driving.
- A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
- Customers may report that no audio can be heard in the vehicle
- The Gearbox Overheating message appeared in the instrument cluster.
- Automatic Emergency Braking not available
- TCU_3 Programming failures
- Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
- The tire valve stem is broken or cracked.
- A customer may express a concern that the hood release lever has become detached during operation.
- Automatic Emergency Braking not available
- Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
- InControl Touch Pro
- A customer may express a concern of moisture in the outer tail lamp or cracking of the outer tail lamp...
- InControl Touch Pro
- Inconsistent Bluetooth connectivity for Android based operating systems following an Android software...
- A knocking noise from the front suspension when driving over uneven road surfaces or speed bumps at speeds...
- Not able to hear incoming calls with iPhone at 12.2 software.
- A) Retailers or customers may report battery charging concerns and a MIL displayed, or B) Electric Power...
- On vehicles with a partial Thin Film Transistor (TFT)IPC (Instrument Cluster) and the 'Smart Settings'...
- The front fender lower cladding may not be flush with the front door lower cladding
- Customers and Retailers have reported flat battery issues on 20MY Evoque (L551) within approximately 48...
- Retailer technicians have raised EPQR's for concerns of paint defects around the towing eye cover area of...
- Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
- When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not...
- Customers and Retailers have reported flat battery issues on 20MY Evoque (L551).
- During or after the Pre Delivery Inspection (PDI) a technician may observe that Diagnostic Trouble Code...
- During or after the Pre Delivery Inspection (PDI) a technician may observe that Diagnostic Trouble Code...
- InControl Touch Pro features may not function as expected.
- Steering column multifunction switch.
- Technical Bulletin: Both Keys Locked In Vehicle
- The Air Conditioning compressor (AC) fails to run causing warm air to come out of the vents.
- This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
- Technical Bulletin: Tail Lamp Condensation
- Software Update.
- Technical Bulletin: Squeaks & Rattles Kit Availability
- The customer reports a whine/ humming noise while driving
- Symptom general accessories
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