The contact owns a 2017 Lincoln MKC. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
2017 Lincoln MKC driver assistance complaints
Page 2 of 2: complaints 11 to 26 of 26, newest first, as owners wrote them.
See attached document for complaint. Joe Cooper Lincoln replaced our car's faulty backup camera on August 22, 2025, as documented in the attached copy. A few days later we received an email from Carfax saying that there was a recall for this defect. It did not seem fair to pay $566.91 for the repair since there was a recall. Joe Cooper Lincoln confirmed awareness of the recall but had not yet received the official notice from Lincoln. After a couple visits with Joe Cooper and phone calls to Kate at Customer Relations in Detroit, MI, phone number 1‑888‑214‑2155, ext. 77212 we were given case number [XXX] and referred back to the dealership. Joe Cooper Lincoln said that as soon as they received the notice from Lincoln about the recall, they would let us know and complete the necessary forms to give us a refund. This issue has still not been resolved, and we request your help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Lincoln MKC. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not available. The dealer was not contacted regarding the unrepaired recall. The manufacturer was not contacted regarding the unrepaired recall. The contact had not experienced a failure.
The contact owns a 2017 Lincoln MKC. The contact received notification of the federal safety agency Campaign Number: 23V378000 (ENGINE) and 25V572000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The contact stated that while the vehicle started, the interior lights and lights on the instrument panel failed to function as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who determined that the failure was due to an electrical system failure. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken back to the independent mechanic; however, the independent mechanic referred the contact to the local dealer. The vehicle was not repaired. The contact stated that on a separate occasion, the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.
The contact owns a 2017 Lincoln MKC. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera was inoperable and the message "Camera Unavailable" was displayed. Occasionally, the rearview camera displayed a blue image. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.
The contact owns a 2017 Lincoln MKC. The contact received notification the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that the notification was received in September 2025; however, there was no indication when parts would be available. The manufacturer was made aware of the concern but provided no assistance. The contact was a retired veteran and stated that she needed to drive the vehicle; however the vehicle was unsafe to drive while reversing. The contact was in fear of the backup over prevention screen going blank while reversing. The contact had not experienced a failure.
The contact owns a 2017 Lincoln MKC. The contact stated that while reversing, the rearview camera displayed lines. In addition, the contact stated that the rearview camera system failure was intermittent. The vehicle was not repaired or diagnosed by an independent mechanic or dealer. The contact disconnected the battery cables, and the back-over prevention system reset independently; however, the failure reoccurred. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention). The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
The contact owns a 2017 Lincoln MKC. The contact stated that while reversing, the rearview camera was inoperable. The contact stated that the failure was intermittent. In addition, there was an error message displayed, indicating that the rear-view camera was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part was not yet available for the recall repair. The contact assumed that the dealer was aware of the failure, because the vehicle was regularly serviced at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.
The contact owns a 2017 Lincoln MKC. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Back up camera goes black or really fuzzy so everything is unrecognizable. This happens very sporadically. It could stay like this for days or sometimes just once in a few weeks. Never know when it will happen.
I own a 2017 Lincoln MKC 2.0L EcoBoost that suffered a complete engine failure caused by coolant intrusion into the combustion chambers. The vehicle began to misfire, emit thick white smoke, lose power, and quickly became almost undriveable. Technical Service Bulletin (TSB) 19-2346 (June 2019), which describes coolant entering cylinders due to a flaw in the cylinder head/block design. This failure is not the result of neglect or normal wear and tear — my vehicle has been maintained according to manufacturer recommendations. Despite this, the engine requires complete replacement at a cost of approximately $9,500. The failure occurred well before what should be the normal service life of an engine, and it matches the same defect pattern reported by many other Lincoln and Ford owners with the 2.0L EcoBoost engine in multiple model years. The coolant intrusion defect creates a serious safety hazard because it can cause sudden, unpredictable loss of engine power while driving. If the defect manifests at highway speeds, the driver may experience immediate power loss, inability to accelerate, or complete engine shutdown — increasing the risk of a collision. Ford/Lincoln have issued internal bulletins to dealers acknowledging this problem but have not initiated a public recall. Many owners have been denied coverage due to warranty expiration, despite this being a manufacturing defect. The result is that numerous vehicles with a dangerous and well-documented engine flaw remain in circulation without corrective action. I believe this defect warrants investigation as it poses both a safety risk to drivers and passengers, and a broader consumer protection concern. Premature catastrophic engine failures on relatively low-mileage vehicles undermine public trust and place owners in severe financial hardship. An the federal safety agency investigation could compel Ford/Lincoln to issue a recall to address this hazard before more vehicles experience unsafe sudden failure
My rear view camera is malfunctioning on my 2017 Lincoln. It has been since 2022, I purchased my car in 2021.
Back up camera failure and problems updating sync module
Back up rear camera completely blacked out while I was back in up. The alarm did not alarm and a vehicle almost hit me.
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
I was pulling away from my house after backing out of my driveway, and the power steering practically froze. I almost hit my other car that was parked in front of my house. Three warnings came up on the dash: 1. Service advancetrac, 2. Steering assist fault service required, 3. Hill start assist not available. I had it towed to my local service station and he diagnosed that it was the "electronics" in my rack and pinion. He advised that I take it to ford/lincoln, because it may, or should be under warranty. I then towed my car to the closest ford dealer that I was able to make an appointment with, because all the dealers in queens, ny are backed up, 4-6 weeks. I received an immediate response: "we found the problem. Internal failure with the electronic rack and pinion. That's why it is causing all the warning lights while driving and hard steering. The rack can't communicate with the vehicle. Parts and labor with an alignment and diagnostic is $2,106 plus tax. It's electronic. Can't control and don't know what causes it to go bad. It is only covered under the basic 3yr./36k mile warranty. It's an internal issue with the rack. It's all complete with new rack and electronic unit built into it. I know it's expensive. It's the same set up as the ford explorer. Just did one the other day. The part alone is $1296.00 and it takes 2 days to get. They (ford) know of it but no recall. Part includes 1yr./12k warranty parts and labor." I am getting the car repaired. I was told it should be ready by tuesday, september 15th, 2020.
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