The contact owns a 2016 Lincoln MKX. The contact stated that the vehicle failed to start. The vehicle was taken to an independent mechanic who replaced the battery and indicated that the gear selector indicator on the gauge cluster and shifter buttons remained illuminated while the vehicle was off causing the battery to drain. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 85,000.
2016 Lincoln MKX electrical complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
Tl* the contact owned a 2016 lincoln mkx. The contact stated while coming out of a standstill, the vehicle stated "a train maintenance needed" warning light was illuminated. Shortly afterwards smoke was coming out of the engine compartment and the vehicle caught on fire. Fire marshals were called to scene and the fire was extinguished. A fire report was filed. The vehicle was towed to an insurance lot, where it was diagnosed with being destroyed. Upon investigation, the contact associated the failure with, the federal safety agency campaign number: 19v809000 (electrical system). The manufacturer was informed of failure and they apologized to contact for the failure. The failure mileage was approximately 29,600.
Tl* the contact owns a 2016 lincoln mkx. The contact initially received notification of the federal safety agency campaign number:19v809000 (electrical system) however, the parts at the time were unavailable. Hassett ford (3530 sunrise hwy, wantagh, ny 11793) was contacted numerous times and confirmed each time that parts were not yet available. The contact then stated that several warning lights including the ABS warning light would illuminate intermittently on the instrument panel. The contact had taken the vehicle to the dealer and had her service lights repaired. After the repair while driving at 20 MPH, the contact attempted to depress the brake pedal but the brakes failed to operate which resulted in her hitting another vehicle as an engine light illuminated. The air bags did not deploy and the contact, in a state of shock, could not move after impact. The authorities were called to the scene and a police report was filed. The contact denied medical attention, despite experiencing neck pain, due to covid-19; no other injuries were reported. The contact's son was able to drive the vehicle back to her home. Upon investigation, the contact's husband discovered another recall on the vehicle for the federal safety agency campaign number: 20v469000 (service brakes, service brakes, hydraulic); however, the parts for that recall also remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had yet to be made aware of the collision. The failure mileage was approximately 35,000. Vin tool confirms parts not available for the federal safety agency campaign number: 20v469000 (service brakes, service brakes, hydraulic).
The battery will discharge after three to five days without starting. The dealer has been unable to locate the battery draw after several visits. The battery was replaced on the first visit to the dealer service department but did not resolve this issue.
Tl* the contact owns a 2016 lincoln mkx. The contact received notification of the federal safety agency campaign number: 19v809000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bowling green lincoln auto sales (1079 n main st, bowling green, oh 43402) was contacted and informed the contact that the parts were not available. The manufacturer was contacted and confirmed parts not available. The contact had not experienced a failure. Parts distribution disconnect. *bf consumer states that repairs for the recall have been completed.
Tl* the contact owns 2016 lincoln mkx. The contact stated that the vehicle liftgate inadvertently closed trapping her. The contact stated that the failure previously occurred twice and others were able to assist her. However, this time she was by herself and when the liftgate came down, she sustained a broken hip and femur which required medical attention. The vehicle was towed to boulevard ford lincoln of lewes (18443 coastal hwy, lewes, de 19958) were the failure could not be duplicated. The vehicle was not repaired. The contact also stated that the manufacturer engineer was unable to diagnose the failure also. In addition, the contact stated that the side view mirror readjust independently while in reversing out of her driveway. The vehicle was taken to the same dealer where the review mirror was readjusted however the failure recurred while driving and the contact was unable to view the lanes. The contact also stated that a recall notification was received for the federal safety agency campaign number: 19v809000 (electrical system) however, part was not available for the repair. The manufacturer exceeded a reasonable amount of time for the recall repair. Vin tool confirms part not available. The manufacturer was made aware of the failures and provided a case number. The failure mileage was approximately 17,000.
I received a recall notice from lincoln describing the safet issues in december of 2019. Since then my car was never recalled for the safety recall repair. Safety recall 19s/41 / the federal safety agency recall 19v‑809
In may and june of 2019 on 2 different occasions, our 2016 lincoln mkx ignition 'turned off' on its own without any input by the driver while using cruise-control on a crowded highway going 75 MPH! When it occurred, a text message was displayed superimposed over the tachometer that read: 'caution: ignition turned off'. Fortunately, when it turned off, the car automatically shifted into 'neutral' instead of 'park', which it does automatically when the ignition switch is used to turn the car 'off'! After it shut off, we coasted in 'neutral' without power brakes or power steering while surrounded by mack trucks and other cars. Thank god there was a shoulder on the roadway where we could safely pull over. Before we could attempt to restart the car, we had to coast to a complete stop, put the car in 'park', depress the brake pedal, and press the ignition button. Had we been in a work-zone w/concrete barricades and no shoulder, we could have been run over/killed by a mack truck and/or other car(s) approaching from behind at high speeds. The service manager at our lincoln dealership said they have never heard of this occurrence, but we easily found two (2) websites discussing this issue regarding the mkx. We can only wonder how many people may have already died with no explanation about why they were at a full stop on a busy highway. Because we restarted the car, the service manager said the "error" history in the computer was erased - bad programing! Both times our incidents happened, we had been driving about an hour on the highway. The car has been 'in the shop' at the dealership for 2 weeks, and we are still awaiting an explanation and fix. I'm not sure I'll ever feel confident/safe enough to drive it again!
On 5/11/19, I was driving about 50mph when the entire dash went dark, which also caused the engine to stop running (with 3/4 tank of gas) as I looked at an 'all power off' displayed in the information area of the dash (that normally displays the trip mileage indicator). I immediately pressed the emergency flash button which worked. Fortunately, I was in the right hand lane and had enough speed to simply coast to a safe area on the right shoulder. With the engine not running, I felt I had one chance to use the power brake pedal to stop the car. Had this occurred in a different place, my entire family could have been killed and no one would have known the reason was due to 'car failure'. I looked on the internet and found a number of complaints about the engine just stopping that have been documented with cases sent to the federal safety agency. Their frustration in summary is this: the service department says they can't reproduce the problem. To be clear; I just received a call from my lincoln dealership on 5/15/19, as the service rep said they can't find a computer error code for the problem, and there is nothing else they can do at this point if they can't replicate the problem. At this point, I believe that if you see something fail, and don't resolve it, you'll see it again. Therefore, I don't trust this car as safe to drive. It is not an acceptable option to hear that your service department can't reproduce the problem. This may require your design engineers to be involved. The question is simple, 'what items can cause the computer to 'all power off'. No middle ground here as it is a life threatening issue that I just lived through.
Back tail gate came back up after thought to be closed. Causing damage to the lift gate hitting the top of the garage door.
Tl* the contact owns a 2016 lincoln mkx. The contact noticed an abnormal toxic odor of strong fumes inside the vehicle weeks after purchasing the vehicle. The vehicle was taken to more than two dealers (first dealer: wallace lincoln, 5555 us-1, fort pierce, fl 34982, (772) 461-6060 and second dealer: paradise ford, 1360 w king st, cocoa, fl 32922, (321) 632-2222), but the odor issue was not resolved. The contact continued to inhale the toxic fumes. The manufacturer was notified of the failure and did not provide any further diagnostic testing. The contact received no solution and was uncertain of a repair remedy. The approximate failure mileage was less than 250. Updated 08/24/17*lj
After start and short drive including a left than right turn. At stop sign, vehicle dashboard lit up with safety warnings, started shaking, lost power, and started on fire. Smoke began in drivers side engine compartment and engulfed whole engine. Vehicle was serviced two days prior.
On 3 separate occasions (most recent on 9/16/16) power to vehicle simply cuts out - on two occasions it has occurred at high speeds on busy interstate with heavy traffic. Extreme danger, as unable to timely pull to side of the road causing traffic jams and potential accidents/rear-ends. Selling dealer has been unable to resolve or fix problem.
Tl* the contact owns a 2016 lincoln mkx. The contact stated that the warning indicator illuminated to check the head lamp system and "see manual on the display" displayed on the message board. The vehicle was taken to the dealer twice, but they were unable to replicate and diagnose the failure. The dealer reprogrammed the hcm, but the warning indicator flashed several times again months later. The vehicle was taken back to the dealer a third time for further testing again and they later told the contact to pick up the vehicle. The vehicle was not diagnosed. The manufacturer was notified. The contact was waiting for a response from the manufacturer. The approximate failure mileage was 365.
Tl* the contact owns a 2016 lincoln mkx. While driving approximately 55 MPH, the vehicle lost power and failed to restart. The all wheel drive indicator illuminated. The contact called for roadside assistance, but the vehicle restarted before they arrived. The failure recurred on the way to the dealer, but the vehicle restarted. The dealer was unable to duplicate the failure. The manufacturer was made aware of the failure and informed the contact to document what happened. The failure mileage was 4,500.
2016 lincoln mkx has stalled numerous times. We left home and had driven about a mile in our subdivision when I slowed for and stopped at stop sign. The engine shuddered and shook, engine revolutions slowed down. Sped up, slowed down and engine quit. The message, "full accessory power active' displayed on the dash and my wife got a pad and pencil and copied it down for me. This was the second time that has happened and evidently was the same message displayed when the engine quit while we were on vacation in new orleans. Checked the internet and found several instances to this happening due to a computer glitch. Ford has known about this problem for some time. Do we have to get killed before ford corrects their faulty computers? To make matters worse, I had scheduled and appointment with my dealer, drove 31 miles, only to find out the service department had no knowledge of my appointment. Spoke with the service manager on 21 july and he told me he would send me an email by the end of the week. Well the end of the week is here and I've not heard anything yet. It is my understanding that the mkx is a glorified ford edge and that the stalling problems were on-going for several years.
Sync 3 navigation unit faulted out freezing some of the controls on the center stack. Phone functions (including 911 assist became inoperative. Has happened several times with varying degrees of severity. Unit will automatically reset when car is turned off and door opened and closed. Lincoln's position: no fault code, no problem.
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