Stationary, started,no power steering.stated poer steering assist fault.
2012 Lincoln MKZ Hybrid steering complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Tl* the contact owns a 2012 lincoln mkz hybrid. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The messages "power steering failure" and "advance tracking failure" displayed. The vehicle was taken to the local dealer (magic city ford, 809 williamson rd. Ne, roanoke, va) where it was diagnosed that the rack and pinion assembly was faulty and needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was notified, but no assistance was offered. The failure mileage was 130,000.
I currently have a rental car because of the "takata recall", but the main issue is the traction control function. The adjustments made when traction control is on, during periods of rain have almost cause 3 collisions I think of. Its not like a loss of power steering, but an overcompensation. It feels ready to hydroplane when ever there is heavy rain. I have also replaced all four wheels and it makes no difference.
I have been informed that the entire steering assembly and the electronic steering must be replaced due to a failure of the steering motor sensor. This repair is estimated to cost $2100. Other 2012 lincoln mkz hybrids were recalled for this same fault, the federal safety agency id 15v340000, but my car does not seem to be covered. It seems to me that my car has the same problem and whatever correction or running change they made to the production line did not adequately fix the issue. I was driving the car when a warning light (yellow wrench) came on. I stopped the car, checked the manual and could find no reference to this warning light. It did not reappear when I restarted the car and never came back on.
Car was parked. Started car and put transmission in reverse and noticed there was no power steering. Warning on dash "power steering assist failure". Only 37,777 miles on car. Previous service records on car stated field service action 15n01 but ignored by dealer at least twice during warranty period. Now out of warranty.
This happened to me once before in april of 2015, don't remember the date. However also on friday may 15th, 2015, I was backing my lincoln mkz 2012 hybrid out of the church parking lot and the steering wheel wouldn't turn. I dashboard warning light said power steering not functioning or something similar. It happened once before in april, and at that time, I was also parked, started up the car and it wouldn't steer. I stopped the car, started it up again and that time it corrected itself. I read a report on the internet about 508 cases being reported and under investigation so I thought I would also submit a complaint. Lucky for me on friday may 15th, 2015 I was across the street from a local independent car repair service station. They called hudson ford in hudson, wisconsin and the service department there said it was under warranty and to bring it up to their service department. I called at the end of the day and they said that they couldn't replicate the problem and therefore couldn't fix it. The independent service station where it first ended up, did a computer diagnostic on it and said it was the steering board, or chip. I am afraid to drive the car in the event the power steering goes out when I am driving. It could cause a horrible crash!! I sent the article I found on this issue to the hudson ford dealership's service manager's email, and then talked to her about the article. She said she'd read it. At this point they still have my car. I pray they fix it.
While driving on two lane road approx. 50 MPH, engine stopped, advance track light came on , lost steering and breaking, coasted to stop. Restarted and drove home. Carried to dealer , who replaced. *js steering gear. Computer should show you warning but not shut vehicle down loosing breaking and steering. If there had been traffic or had been on busy road traveling int. Speed could have been life taking for my family and others on same road.
While driving near my home the power steering failed with no warning and the service advancetrac message came on. I have the car exactly 2 years and have only a little over 11,000 miles on it! Thank goodness I wasn't on a highway and I was only blocks from my home.
Power steering quit with no warning and service advancetrac message came on. Ford says the rack and pinion steering needed to be replaced. Now I'm afraid to drive the car, no confidence in the quality and safety.
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