I was traveling west on 64 on 8\13\15 . There was a considerable amount of traffic but I was experiencing no problems until my car begin to swerve back and forth and I was unable to maintain the lane. We realized that we must get the car off the road and into the median to avoid being struck or striking a car in the right lane. After much effort we were able to do so but hit the guard cables which resulted in totaling our lincoln. In aug of 2013 we received a recall for the rack and pinion steering for our car and had it repaired on 3\21\14. We had to wait for the dealer to get the parts. There was another recall on 11\5\14 saying that cars with the intermediate shaft repaired during the first recall may not have been done correctly. My question is why did we not receive that recall? I feel that we did everything we could to insure that the best of circumstances occurred in what was most certain going to result in a crash and prevented others from being injured. If we had had that recall we could have had ours checked and possibly have avoided this accident. Since the car was totaled the only way it could be checked was to start the car and try to turn the steering wheel. This was done but does not indicate to me that there was no problem wit the steering, as we were able with great effort (both of us trying together) to turn it as well but the steering could not be controlled. Please reply by email to [xxx]@ntelos.net or by phone at [xxx] or by mail to [xxx], waynesboro, va 22980. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).' *jb
2007 Lincoln Town Car steering complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Tl * the contact owns a 2007 lincoln town car. While turning the vehicle at various speeds, the power steering failed. The dealer stated that the transmission shifter was defective. The vehicle was repaired; however, the failure persisted. The VIN was invalid. The failure mileage was 147,224.
Tl* the contact owns a 2007 lincoln town car. The contact received notification of the federal safety agency campaign id number: 13v385000 (steering) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2007 lincoln town car. The contact received notification of the federal safety agency campaign number: 13v385000 (steering) and contacted the dealer, who stated that the parts needed to repair the vehicle were unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. The contact had not experience a failure.
Tl* the contact owns a 2007 lincoln town car. The contact stated that the rubber on the ignition switch became worn prematurely and caused the steering wheel to be exposed and allow debris to penetrate the steering wheel system. The vehicle was not taken to the dealer to be inspected. The manufacturer was not made aware of the failure. The approximate failure and current mileage was not available. ...updated 02-28-14 *bf the consumer stated the harder plastic surrounding the soft rubber at the base of the shifting mechanism began to come out of its setting. The hard plastic and rubber rubbed together. This has caused a whole in the soft rubber of the shifting mechanism. Updated 3/18/2014
Tl* the contact owns a 2007 lincoln town car. The contact stated that the vehicle was included in the federal safety agency campaign number: 13v385000 (steering). The dealer was contacted and stated that the repair could not be performed because the vehicle was purchased in ohio and the state of california, in which the contact resided, was not participating in the recall. The manufacturer was made aware of the failure and stated that the dealer should have been able to provide the repair. The vehicle was not repaired. The failure mileage was 40,000.
Tl* the contact owns a 2007 lincoln town car. The contact referenced the federal safety agency campaign id number 13v385000 (steering). The vehicle was taken to an authorized dealer where the contact was informed that they were unable to provide an expected date for the parts needed to complete the recall to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure. ...updated 12/03/13
Tl* the contact owns a 2007 lincoln town car. The contact referenced the federal safety agency campaign id number 13v385000 (steering) and stated that the parts needed to complete the repair were unavailable. The manufacturer was notified but was unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure.
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