2013 Mazda CX-5 seats complaints

Filed Sep 4, 2014 · Seats · CA

The front-seat headrests in my vehicle are tilted forward in a way that forces an unnatural seating position. A driver must slouch forward to avoid the headrest, or be forced to tilt his/her head downwards. Both options result in the headrest having significant long-term consequences for the health of the occupant's neck and spine, which ironically are the injuries headrests should be designed to prevent.

Filed Oct 14, 2013 · Seats · NY

There seems to be an issue with the drivers side seat where it jostles and clicks. My local service center claims that a lot of cx-5 models have been having this issue and it may be normal. To me, this is definitely not a normal issue and had only started happening, recently. Obviously something is wrong with the seat. I would also like to note that this is not the first time that I've had an issue with the same seat. The day after I purchased my cx-5, I realized the entire driver's side seat cushion was coming completely off of the frame. I brought the vehicle back into where I purchased it and they did some minor adjustments to make sure the cushion stayed in place. Fast forward to today and now the same exact seat is jostling and clicking. There is apparently something wrong with this seat and it could possibly be a real safety issue if mazda doesn't address it soon. I would also like to note that almost a month after my initial complaint about this issue to my local service center, they have yet to even look at it or repair it. Apparently, mazda is not taking the issue seriously.

Filed Apr 14, 2013 · Seats · FL

The driver and passenger head restraints push my head far too forward and downward. Being only 5', I added a seat pad and a lumbar pad, still no help. I have had to turn the head restraint backwards resulting in relieve but won't protect me in an accident.