Mazda engine defect I purchased a 2015 mazda cx-5 used two years ago. While my daughter was driving to work she noticed a loud ticking noises from engine. She scheduled a service with mazda dealership and they stated that the problem is within the internal combustion and the engine needs to be torn down for complete diagnosis, he further suggested that I replace the defective engine with a mazda new engine totaling over $7000. Alarmed, I researched and found other mazda owner experiencing the same problems. This constitutes my formal complaint for mazda defective engines.
2015 Mazda CX-5 engine complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
The federal safety agency recall 16c-644 insufficient corrosion. Rear hatch or lift gate may drop. Car was in the shop for transmission issues. Recall was not repaired
Transmission issue: I turned on the car in a parking lot and tmps and scsb code and the tire pressure lights came on. I had about 15k on the car and it was just a year old and due for it's service. I wrote down the codes and figured I would tell the dealership when I took it in for service. I drove a little ways and stopped at a light. The car started to make a loud noise and shudder. I drove through the light and pulled up to the stop sign. The tachometer revved up but the car wouldn't go anywhere. I made it to the stop sign, put on my flashers and put the car in park. I turned it off and turned it back on again. I was able to drive a few more feet then again the entire engine revved up again. Repeat this about 6 more times. I was able to make it the mile to my house doing the drive, stop, turn off, start again and repeat. I had it towed to the dealership. The dealership fixed the car and said it was the transmission and that mazda was able to tell them how to fix it because they'd seen it before and it was a a "shift concern and software upgrade needed." I'd really like to save someone else from going through this so I want to report it. If I'd been driving faster and the engine shut down like that, I could have had a serious accident. Has anyone else had this problem? Also why wasn't this reported on any of the car/driver, consumer reports reviews. This is a serious issue and people should consider it before they buy the car. Mazda should fix the issue in the cx-5 so that it doesn't happen.
Accelerating onto the freeway, the engine lost power and the check engine as well as several dash warning lights illuminated. The vehicle would not respond to the accelerator pedal, and would only go 45-50mph. I took it to the dealer and after reading out the data on the engine computer, I was told the problem was most likely "bad" gas. I was directed to just burn through the gas in the tank. When the car was returned to me from the garage it was running fine and I was not told anything had been done to correct the problem. I am still using the same tank of gas and have not experienced the problem again so far. I checked with the gas retailer and they have had no other complaints with respect to contaminated gas. I feel this is a safety issue. I had to drive the car on a 75mph freeway at 45mph to reach the dealer. Even with emergency flashers on that was a very harrowing experience.
I pulled out of a parking lot after having the vehicle parked there for about 2 hours- the vehicle is brand new with 725 miles on it and has been driven on city streets only since I've had it. I pulled out of the parking lot, drove 1 block in no traffic, and when parked at the stoplight, noticed a bit of smoke/steam coming from under the hood. Not a lot and the car wasn't overheating. Since the car was so new, I didn't know what to think of it but thought maybe it was a fluke. Drove it for 2 more errand stops on 30mph streets and then home. The next day I pulled out of my driveway and noticed the A/C isn't cooling. I took it to the mazda dealership that week assuming whatever is wrong would be under warranty. They showed me a small pinhole in my A/C compressor and informed me that a rock must've flown through my grill area and left a hole in the compressor, causing the freon to leak. It would cost around $1500 to fix and isn't covered because considered "road debris." the biggest issue I have is that the design of the grill is so open, I can fit my arm in there. What's to prevent this from happening again? Every time it happens, the passengers breathe in freon and it's released into the environment. Clearly the grill is designed far too open to prevent from large debris, let alone a pebble, damaging the A/C condenser. Something needs to be done to retrofit the opening and prevent this from happening time and time again. I did research and discovered it's not uncommon for this vehicle and one person reported it happening on the 2nd day of her ownership and then again a year later.
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