We brought our vehicle into Mazda Dealer in 2021 for campaign 20V‑063(2016 CX-5 – Daytime Running Lights May Fail - Safety Recall 4320A). Our vehicle had one of the lights completely inoperable and the other flickered intermittently. Upon inspection by the dealer, they only repaired the inoperable light-unit and was unable to replicate the issue with the other light. However, the previously intermittent light is now completely inoperable and the dealer will no longer honor the repair since the campaign is closed. Please advise next steps to facilitate a repair. Thank you for your time and consideration regarding this matter.
2016 Mazda CX-5 lights complaints
Page 2 of 7: complaints 11 to 40 of 161, newest first, as owners wrote them.
My vehicle does have an outstanding recall on the headlight. The dealership that was servicing my vehicle closed and said they had completed the recall but had not gotten to it before they closed up. Mazda says it's my problem they did the recall. My light does not work.
Low beam/ high beam still work normal, but the daytime running light is stop working.
By late October 2021, my right light started to flick, then my lower (normal night light) light stopped working.
In 2020 I was sent a recall notice for my headlights. I took my car into Foothills Lincoln Mazda in Spokane, WA for the repair. They stated that my headlights were the wrong production dates so they did nothing for the recall yet marked the repair as "completed" according to Mazda. Now both my headlights are having issues with the daylight running lights with one light flickering and the other not working at all. I have checked the documentation that I could find for the recall and found that in the repair procedures for Mazda Recall Campaign 4320A the federal safety agency Recall #: 20V‑063 , it states the VIN number range and production dates effected and my vehicle was in the range for both. I contacted the dealer about this and they told me to contact Mazda customer service. I contacted Mazda customer service and they stated that the repair was marked completed in their system. I sent them documentation showing that the dealer didn't do any repairs. They said that the production dates didn't fit. I showed them my VIN and production dates along with the repair procedure showing that my VIN and dates fit the recall. They then stated that the lights themselves didn't fit. I sent them more pictures illustrating that it did. This process has gone on for two months now and they are saying that it doesn't fit the recall but can provide no documentation to me as to what the effected VIN numbers are or the production dates are that my vehicle doesn't meet. Can someone please assist me with this issue as I have a one year old daughter and I am concerned with the safety of my vehicle?
I received a notice from the federal safety agency (Campaign No. 20V‑063) in May 2020 regarding a recall on daytime running lights due a problem with flickering or not lighting at all. A local dealership changed the lights in September 2020 at no charge to me. Now in September 2021 I see that the passenger side DRL is flickering constantly.
LED daytime running lights (DRLs) failing while driving. Recall don for similar vehicles (4320A recall). This could impact the ability for pedestrians or nearby vehicles to see the SUV, particularly in low-light conditions when the low- or high-beam headlights aren't in use.
LED daytime running lights. 1 is sporadic/ flickering, and the other one is now out/ inoperable, soon the flickering one will go also. Making the vehicle harder to see by other drivers. Mazda has a recall # 4320A but my vin# is excluded? I have the same parts/ model #s as the recall! An extension of the recall, out to include my vin# would be appropriate.
The contact owns a 2016 Mazda CX-5. The contact received notification of the federal safety agency campaign number: 20V063000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer several times and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2016 Mazda CX-5 Daytime Running Light may fail THE CONSUMER STATED THE LIGHTS FAILED. THEY WERE REPLACED BUT, THE FAILURE RECURRED. THE CONSUMER REFERENCED SAFETY RECALL 4320A the federal safety agency 20V‑063.
2016 mazda cx-5. Consumer writes in regards to daytime running lights failure safety recall. The consumer stated the vehicle was repaired under the recall but, the failure recurred. The consumer referenced recall 4320a the federal safety agency campaign number 20v‑063. The speedometer needs to be repaired.
Daytime running lights stopped working
The following warning and warning lights began around 34,980 miles on my 2016.5 mazda cx-5 grand touring 2.5l skyactiv-g while driving down the interstate: master warning light, check engine light, power steering, keyless system malfunction, smart city brake support malfunction, forward scbs disabled, check engine light, tcs/dsc indicator light, tcs off indicator light, blind spot monitoring (bsm) off indication, brake system warning light, ABS warning light, electric brake warning light, air bag/front seat belt pretensioner system warning light, tire pressure monitoring system warning light, LED headlight warning light, and the speedometer does not work. The vehicle takes several attempts to turn off. Using the left blinker will cause the vehicles power to restart and yes, while driving! This started november 14, 2020 and when I notified mazda, they did not seem concerned and a couple days later the light were no longer there. This occurred again december 15, 2020 and march 5, 2021 when I decided mazda needs to run a diagnosis because clearly something is not right. My dealership insisted it was my battery (basically the only warning light not on) and my rear brake pads. Then when this did not correct the issue, they said corrosion needed to be cleaned which was not shown in the vehicle inspection video. Also, my car was just serviced at my mazda dealership july 2020 with 33,706 miles. September 2020 my vehicle was parked and I returned to a large crack on the driver side. Around 25,000 the tired needed to be replaced, now at 36,666 miles tire thread depth is in the yellow' my vehicle alignment has zero issues and my mazda dealership is the only one who rotates the tires (or suppose to).
Tl* the contact owns a 2016 mazda cx-5. The contact received notification of the federal safety agency campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called walser mazda burnsville service (14720 buck hill rd, burnsville, mn 55306; (952) 892-9850) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mazda is not fixing a known issue from a recall issued a year ago for daytime running lights. Feb 06,2020 manufacturer recall number4320a the federal safety agency recall number20v-063 one of my drls has been burned out for over a year. Mazda says they don't have parts available to perform the recall. It has been over a year. Furthermore, the dealer will not promise to prioritize fixing issues on cars where the lights already broken, when the parts become available, which means owners with working lights may get their recall repair before I do, which is certainly a safety issue. What can I do??
I had a recall for my daytime running headlight over a year ago, and I took in to the dealership to have it fixed. Now, over a year later they still don't have the parts in. It's been very frustrating, especially through the winter months.
Tl* the contact owns a 2016 mazda cx5. The contact received notification of the federal safety agency campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called santa maria mazda (1001 e battles rd, santa maria, ca 93454, (805) 925-0077) where it was confirmed that the part was not available from the manufacturer however, she was provided the option to purchase on her own to have the part replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.
Nearly a year after the initial recall notice, mazda has not been able to supply the parts to fix recall #20v‑063. They send postcards and emails monthly, indicating that I have not yet brought the vehicle in for service. This is untrue, I have tried multiple times to have the defect corrected only to be told parts are not available. Are they complying with their obligations under this recall? I can't help but think they are not being truthful about their failure to provide the required parts.
Tl* the contact owns a 2016 mazda cx-5. The contact received notification of the federal safety agency campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called wayne mazda (1244 nj-23, wayne, nj 07470; (888) 449-1108) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2016 mazda cx-5. The contact received notification of the federal safety agency campaign number: 20v068000 (exterior lighting) however, the part to do the recall repair was unavailable. Fitzgerald mazda frederick (114 baughmans ln, frederick, md 21702, (301) 696-9200) was contacted and it was confirmed that parts were not yet available. Recently, the passenger's side headlight failed to operate as needed. The manufacturer was made aware of the issue. The failure mileage was approximately 24,250. Parts distribution disconnect.
Tl* the contact owns a 2016 mazda cx-5. The contact received notification of the federal safety agency campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his daughter was turning into the driveway, he noticed that the headlights were not illuminated. The vehicle was taken to ramsey auto center (9625 hickman rd, urbandale, ia 50322) to be diagnosed. The contact was informed that the daytime running light failed and needed to be replaced. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 100,000. Parts distribution disconnect.
I have tried since feb 2020 to get my #20v‑063 headlight replacement per the recall issued and the fitgerald mazda in annapolis md told me since then that they couldn't get the parts from mazda. I tried to book an appointment again to have this fixed on 11/11/20 - an appointment they accepted only to be told once I got there after the inspection that they do not have the parts and cannot get the parts from mazda. I was one of the initial customers to report this issue and received a new headlight assembly for the driver's side replacement and not six months later, the other side went out. I understand covid limitations but mazda needs to provide the parts to comply with this recall correct?
Tl* the contact owns a 2016 mazda cx-5. The contact received notification of the federal safety agency campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced a failure with the daytime running light which failed to operate correctly. Napleton mazda located 6060 s. La grange road, countryside, il 60525 (708) 354-2700 was contacted and informed that parts to do the recall repair were not yet available. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. Parts distribution disconnect.
Tl* the contact owns a 2016 mazda cx-5. The contact stated while driving 60 MPH, three of the driver's side daytime running light became inoperable. There were no warning lights illuminated. The contact called sheehy hagerstown (10310 auto pl, hagerstown, md 21740, (301) 739-7700) and was informed that the failure was not covered under the federal safety agency campaign number: 20v063000 (exterior lighting). The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 70,000.
Active recall for day time running lights is not able to be fixed due to mazda claiming they do not have enough parts to rectify the issue. *js the consumer stated the air bag was failing. The manufacturer was notified, but did not offer any assistance. The consumer has the vehicle in germany, but was informed it could only be repaired in the united states.
Vehicle airbag ecu inoperable and flashes fault code, but source of issue can not be found. Mechanic speculates it is either occupant seat sensor issue or computer software issue.
Recall notice received march 2020. May 5 service call parts not available, emailed 3 more times and still no parts available or contact of any sort without my initiating. Called in september and was told I would get a letter within next month and that parts were still not available. Still no contact from mazda as of october 15. Somehow they keep manufacturing cars but can't get around to manufacturing recall parts.
I received a safety recall notice in march 2020 regarding LED daytime running lights. I contacted the mazda dealership where I purchased my vehicle and took my vehicle in to be serviced july 13, 2020. At this time, I was told by mazda that the part necessary for the repair was on backorder, and would be received in approximately three weeks. I called to follow up on this in late august. I was told by the mazda service department that the part was on backorder with no eta on its availability. I have not experienced any problem while driving, but I am filing this complaint because my recall notice stated that I should report if "mazda does not repair the defect within a reasonable amount of time." I live in the state of hawaii and vehicles are required to have an annual safety inspection completed. Due to the recall and defect of my headlights, my vehicle is unable to pass the safety inspection. My safety inspection was due to be completed in june 2020. My vehicle is now out of compliance with the state. I will be unable to pass the safety inspection until mazda replaces and repairs the recalled item.
Mazda issued a recall in march 2020 for the daytime running lights on this car, the parts required to remedy this situation are backordered, and have been backordered since march. As of today, mazda is stating that the parts will not be available for 4-5 months! Daytime running lights are required to pass the annual virginiastate auto inspection. My inspection is due this month, and mazda has effectively rendered my vehicle illegal to operate in the state of virginia!
Tl* the contact owns a 2016 mazda cx-5. The contact stated that when the vehicle was started, the daytime running lights were inoperable. The local dealer was not contacted or notified of the failure. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 12,000.
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