I received a recall a year ago and have heard nothing further. The recall notice references the federal safety agency campaign no. 16v‑593. I fail to understand how a safety recall can go ignored by the manufacturer and your agency for over a year.
2010 Mazda CX-7 suspension complaints
Page 2 of 3: complaints 11 to 40 of 52, newest first, as owners wrote them.
We were notified of a safety recall in august 2016 at the time they informed us a fix was unavailable and we would be notified when one was available. The recall includes the possible lose of steering during operation. Do date, september 6, 2017 no information has been received regarding parts, a fix or a solution to this dangerous development.
The federal safety agency recall # 16v‑593 manufacturer recall # 9716h I received the recall notice in august of 2016 that states the ball joint could loosen and I could crash they still do not have the parts or a remedy how long should I have to wait before this issue is fixed once I crash will it be fixed???
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the balise mazda dealer (located at 3635 riverdale st, west springfield, massachusetts 01089; 413‑306‑3036) who stated that the parts were not available. The manufacturer was made aware of the issue and informed the contact that there were replacements for certain vehicles and to have the dealer diagnose the vehicle to see if the remedy was needed. The contact returned to the dealer who refused to diagnose the vehicle and reiterated that there were no parts available. The manufacturer was made aware of the issue and opened case number: 3063036. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 10/26/17*lj
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted about the recall. The manufacturer was not made aware of the issue. The contact experienced a rattling and knocking noise while steering the vehicle left and right. The failure mileage was unknown. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called an unknown local dealer who informed the contact that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle's tie rod failed and needed to be replaced. The contact took the vehicle to the coastal cart care dealer who repaired the tie rod and informed the contact that parts were not available for the recall repair. The approximate failure mileage was 70,000. The manufacturer was made aware of the failure and informed the contact that the remedy was not available. Vin tool confirms remedy not yet available.
Tl* takata recall. The contact owns a 2010 mazda cx-7. The contact stated that the recall notice for the federal safety agency campaign number:16v593000 (suspension) was received in august of 2016. After contacting the dealer (quincy mazda in quincy, massachusetts) and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (cooley motors located at 401 n greenbush rd, rensselaer, ny 12144; (518) 283-2902) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available. ...updated 08/29/17 *bf
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v59300 (suspension) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure. (VIN tool confirms parts not available).
Tl* the contact owns a 2010 mazda cx-7. The contact stated that the recall notice for the federal safety agency campaign number: 16v593000(suspension) was received in august of 2016. After contacting the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The local dealer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign numbers: 16v356000 (air bags) and 16v593000 (suspension). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The local dealer (spreen mazda, 25140 redlands blvd, loma linda, ca 92354) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Received a recall notice october 2016 concerning a recall for the front lower control arms - safety recall 9716h. The notice stated that repair parts were not available. It's now june 2017 and the repair parts are still not available. Just spent 30 minutes on hold trying to speak with someone at mazda -- finally gave up and hung up. I'm filing this complaint because in no way would this be considered a timely resolution of this problem. I want my car repaired!
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
Front lower control arms. Recalled in september 2016. Still no parts fix, may 2017. Why are the parts still not available?
Tl* takata recall. The contact owns a 2010 mazda cx-7. The contact stated that the low beams shorted more than five times and an independent mechanic had to replace the head lamp assemblies multiple times. The contact had to utilize the high beams each time the failure occurred. In addition, the vehicle was included in the federal safety agency campaign numbers: 16v356000 (air bags) and 16v593000 (suspension). The contact was to check with the manufacturer to determine when the dealer may be able to schedule the recall repairs and to report the electrical failure. The approximate failure mileage was 30,000. Parts distribution disconnect. Vin tool confirms parts not available. ..updated 08/22/17 *bf
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failures. The manufacturer was not made aware of the issue. Vin tool confirms remedy not yet available.
Tl* the contact owns a 2010 mazda cx-7. The contact received the recall notice for the federal safety agency campaign number: 16v593000 (suspension) in august of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v356000 (air bags) and 16v593000 (suspension); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available for the federal safety agency campaign number: 16v593000 (suspension) and parts distribution disconnect for the federal safety agency campaign number: 16v356000 (air bags).
Tl* takata recall. The contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign numbers: 16v356000 (air bags) and 16v593000 (suspension). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure parts distribution disconnect and VIN tool confirms parts not available. Updated 06/01/17*lj
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was invalid. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. While driving at a low speed, a loud drum noise was heard underneath the vehicle. In addition, while driving approximately 65 MPH, the vehicle pulled to the right. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign numbers: 16v356000 and 16v593000 (air bags, suspension). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact stated that the recall notice for the federal safety agency campaign number: 16v356000 (air bags) was received in may of 2016 and the federal safety agency campaign number: 16v593000 (suspension) was received in august of 2017. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 mazda cx-7. While the vehicle was parked, the contact noticed that the driver side wheels pushed towards the vehicle. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign numbers: 16v593000 (suspension) and 16v356000 (air bags). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign numbers: 16v593000 (suspension) and 16v356000 (air bags). The dealer indicated that the parts were not available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
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