Tl* the contact owns a 2010 mazda cx-9. The contact received notification of the federal safety agency campaign number: 15v451000 (suspension). The contact was unable to receive the repair by the dealer within a reasonable time frame. The dealer indicated that additional repairs had been required to maneuver various parts to complete the repair and that a cost would be applied in addition to the recall. The manufacturer was notified of the issue. The contact was uncertain of when the vehicle may be repaired by the dealer. The contact had not experienced a failure. Parts distribution disconnect. ..updated 05/23/17 *bf cosumer states the matter has been resolved at no additional cost.
2010 Mazda CX-9 suspension complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Tl* the contact owns a 2010 mazda cx-9. While driving in reverse, a loud metal on metal noise sounded outside of the vehicle. The failure occurred two days after the vehicle was serviced per the federal safety agency campaign number: 15v451000 (suspension). An independent mechanic confirmed that the front passenger side lower control arm was defective. The recall mentioned that the dealer would replace both the driver and passenger side front lower control arms; however, the passenger side lower control arm was not replaced. The vehicle was taken back to the dealer where both lower control arms were replaced and a four wheel alignment was performed. The manufacturer was not notified of the failure. The approximate failure mileage was 128,000.
Tl* the contact owns a 2010 mazda cx9. The contact received notification of the federal safety agency campaign number: 15v451000 (suspension). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-9. The contact received notification of the federal safety agency campaign number: 15v451000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-9. The contact received notification of the federal safety agency campaign number: 15v451000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Vin tool confirms parts not available.
Tl* the contact owns a 2010 mazda cx-9 the contact received notification of the federal safety agency campaign number: 15v451000 (suspension); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 1/20/16 ln
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