The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, but no air bags had deployed. No injuries were reported. The cause of the failure was not yet determined. The contact stated that twice in the day before the unintended acceleration, the vehicle jerked forward in traffic however, the contact attributed the issue to the brake pedal not being firmly depressed or the clutch not properly engaged while shifting gear. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 173,000.
2011 Mazda CX-9 airbags problems
22 complaints (13% of all complaints for this car). Typical mileage when it fails: 104,585. 4 crashes reported.
- owner complaints
- 22
- of this car's complaints
- 13%
- typical mileage
- 104,585
- crashes
- 4
- recalls
- 3
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Mazda CX-9 airbags problems in other years
Related recalls
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1‑800‑222‑5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.
Recall number 19V782000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1‑800‑222‑5500, Option 4. Mazda's number for this recall is 1317F.
Recall number 18V717000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Risk
- An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
Recall number 17V429000 · Recall details
Related investigations
Inadvertent Curtain Air Bag Deployment
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE19-006) on May 2, 2019 to investigate two Vehicle Owner Questionnaires (VOQs) and Early Warning Reporting data related to allegations of inadvertent deployment (IAD) of side curtain airbags in Model Year (MY) 2010 through 2013 Mazda CX-9 vehicles. ODI sent an Information Request (IR) to Mazda North America Operations, LLC. to gather information about the alleged defect in the subject vehicles. In the 20 months since opening the PE, ODI has received three additional VOQs. To date, there have been a total of 11 IAD incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in December 2020.Mazda's response to ODI's IR letter identified the root cause as a manufacturing issue of the Bosch SMG076 Roll Rate Sensor within the Restraint Control Module (RCM). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On November 19, 2012, a revised Roll Rate Sensor calibration process was launched, establishing a clean point for the issue. In its responses to ODI, Mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any RCM data indicating a malfunctioning Roll Rate Sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, ODI examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within Technical Working Group (TWG) reference values. Modeling simulation based on data provided by Mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. ODI analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of RCM failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the Agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the Agency may receive.The five ODI complaints cited above can be reviewed at under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.
PE19006
What 2011 Mazda CX-9 owners say
Most recent owner complaints, unedited.
While driving the side airbags exploded and I had to stop in the middle of the street, get vehicle towed to mazda dealer in Alpharetta, GA Now, im without a vehicle. What do I do now?
I purchased a vehicle from a buy here pay here and later realized after two weeks of having the car that has a recall for the airbag on the passenger side...but the car was sold as is from auto sales in buford ga
I came outside to my car one morning and started the vehicle.. I noticed the airbag light was blinking, and it never was before.. So I shut the vehicle off to visually inspect it.. What I found was the passenger curtain airbag had malfunctioned.. It didn't deploy fully, but it puckered my headliner so now it's just hanging on the passenger side.. I informed mazda of this and I was told it's only a recall on passenger airbag sensor, but no recalls for curtain airbags.. What can I do
Tl* the contact owns a 2011 mazda cx-9. The contact stated that while driving approximately 10 MPH, both front and rear side driver and passenger side curtain airbags deployed inadvertently. During the incident no collision had occurred and vehicle was not driven over a bump. The driver sustained neck and left shoulder injuries and suffered headaches since the incident. Medical treatment was required. The vehicle was towed to the local dealer brown mazda of chantilly (4155 auto park service chantilly, va). The cause of the failure was not determined. The manufacturer was also notified of the failure. The failure mileage was 137,000.
Tl* the contact owns a 2011 mazda cx9. The contact stated that while his wife was driving approximately 13 MPH and attempting to slow down, the brake pedal was harder than usual to depress. As a result, the driver rear ended the vehicle in front causing a five vehicle collision at a traffic light. None of the frontal air bags deployed. The police were present and a police report was filed. There were no injuries reported. The vehicle was towed to an impound lot where the insurance company was scheduled to have an inspector inspect the vehicle. The vehicle was not taken to the dealer for a diagnostic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced the federal safety agency action number: pe14005 (service brakes, hydraulic). The VIN was not available. The approximate failure mileage was 86,000.
Takata recall I had to put in my VIN to make an appointment for recalls & was sent a message back stating there are no recalls on my car. When I looked it up on your website it says my car is in recall for airbags and lower control arm. But according to the mazda dealer & the mazda website I don't have any recalls on my car!!! So to date I haven't been able to fix the items that are being recalled. When the recall for the airbags came out I contacted mazda & there was no recall. Again when the recall was expanded I contacted mazda. My vehicle was not on the list. I went to your site to see what you had about my car & discovered you have 2 open recalls on my car that as far as far as mazda is concerned I have none. Yet you have on your website that I do so I am trying to get to the bottom of this. Does my car have any recalls or not? I also want to point out that there was a recall on the transfer case on my car. Now when I bought the car the reason why I bought it with high mileage was because the car was supposed to be certified preowned. I was given the 1 year warranty. Then I was told that the recall on the transfer case would be valid until 100000 mile. So when my transfer case needed to be repaired at 92000 miles. I contacted mazda & after months of back & forth I was told I didn't qualify for them to take care of the repair even though it looks like a monster took a bite out of the transfer case at 92000 miles because according to their records my car was not certified preowned. Iasked to reconsider becsuse the transfer case wss completely destroyed st 92000. They said they could not make an exception with me becsuse then they'd have to make exceptions for others. I was told to get in touch with the dealer I'm getting in touch about that this week. There is something odd about all of this. How come mazda doesn't have the recalls for my car that you have?
Takada airbag recall
Takata inflators recall? No incident to report
Takata recall I received a lawsuit card in the mail of a defective air bag.
Questions about the 2011 Mazda CX-9 airbags
Does the 2011 Mazda CX-9 have airbags problems?
Owners have filed 22 complaints about the airbags of the 2011 Mazda CX-9, 13% of all its complaints.
At what mileage do 2011 Mazda CX-9 airbags problems start?
The typical (median) mileage in owner complaints is 104,585 miles.
Was there a recall on the 2011 Mazda CX-9 airbags?
Yes, 3 recalls: 19V782000, 18V717000, 17V429000. Check your VIN to see if your car still needs the free repair.
What year does the Mazda CX-9 have bad airbags?
The Mazda CX-9 model years with the most airbags complaints are 2008 (28 complaints), 2012 (23 complaints) and 2011 (22 complaints).
Other 2011 Mazda CX-9 problems
Brakes 99Transmission 25Engine 15Suspension 8Electrical 6Driver assistance 5Acceleration 4Steering 4Lights 3Wheels 3Seat belts 2Body 1Fuel system 1Seats 1Tires 1Visibility 1
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