The contact owns a 2023 Mazda CX-9. The contact stated while driving at 30 MPH, the steering wheel was seized and the brake pedal stiffened. The contact stated as a result of the failure, the vehicle crashed into a ditch and crashed into a tree. The contact stated that the air bags did not deploy. The contact stated that his wife was a passenger in the vehicle and was seated in the front passenger seat. There were no injuries sustained. The front driver's side of the vehicle was damaged during the crash. No police or fire report was filed. The vehicle was towed to the contact's vacation home in Wisconsin. The contact stated that the vehicle had previously been serviced by the dealer on four occasions due to a failed software update. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 12,100.
Mazda CX-9 no deployment problems
14 of the 1,496 owner complaints about the Mazda CX-9 describe airbags did not deploy in a crash, most of them for the 2010 model year.
- owner complaints
- 14
- worst model year
- 2010
- typical mileage
- 18,000
By model year
- 20231
- 20212
- 20181
- 20151
- 20141
- 20122
- 20112
- 20103
- 20081
Often reported together
Spongy pedal 2Jerking 1Knocking 1Engine failure 1Airbag light 1
What owners say
2021 Mazda CX-9 Frontal collision at a speed between 10-20 mph. Car shut down after collision and was not drivable. Concern is the driver side airbag did not deploy. (Neither did passenger but there was no person in the passenger seat)
The driver side airbag did not deploy in a front end collision on the drivers side. When approaching a vehicle that had come to a sudden and complete stop, the brakes were applied hard to the Mazda CX-9 in order to stop, but after about 1 second they just totally let go and there was no braking at all and the Mazda continued to move forward until it slammed into the vehicle that was stopped. The MyMazda app sent a message that stated that there was a Brake System Malfunctiom which is exactly what occurred and caused the accident.
I'm constantly have a front windshield error : causing my vehicle to just automatically stoping while driving on the freeway and streets. My air bags didn't deploy when I was I a accident . I've taken it to the dealer 3 times already and they always have a different excuse or reason
Air bags did not deployed and we [xxx] [xxx] people on back of driver seats at the time of the accident....[xxx] had a surgery face wa open 7/3 of and inch on face [xxx] had a tbi to hematoma surgery of the brain ect will send you paper work on both surgerys information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2010 mazda cx9. The contact received notification of the federal safety agency campaign number: 16v356000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle's indicators showed that all systems were functioning correctly; however, the air bags and seat belts were malfunctioning. While driving approximately 65 MPH, the contact struck a barrel and the front end of the vehicle became detached. The contact struck the steering wheel and dashboard. The air bags did not deploy. The contact received injuries to the head and chest, but did not require medical attention. A police report was not filed. The vehicle was repaired; however, the air bag repair was not provided due to parts unavailability. The approximate failure mileage was 18,000. The manufacturer was made aware of the failures. Vin tool confirms parts not available.
Tl* the contact owned a 2012 mazda cx-9. While driving 2 MPH, a pick up truck rear ended the contact's vehicle. In turn, the contact crashed into a third vehicle. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was destroyed and towed. The manufacturer was notified of the failure. The failure mileage was approximately 43,000.
This is a mazda cx9 2014 awd. I needed to stop quickly on a city street in moderate traffic at 3:00pm. I was traveling about 25 mpr north in the inside lane on a dry road. I pushed down on the brake pedal hard and the car did not slow down but, continued on until it impacted with the car in front. The air bag did not deploy and there were no physical injuries to drivers of either involved vehicles. The damage to my car is estimated to be over $2000.00 dollars. I had previously taken this car in to the mazda dealer here in temecula, ca last month because the brakes had been non-responsive but, service dept. Said brakes tested normal. This car only has 11,000 miles on it. I am now scared to drive it as I am 64 years old with no tickets or accidents ever. It is currently at the "auto center auto body" shop being repaired through aaa ins.here in temecula.
Tl* the contact owns a 2012 mazda cx-9. While driving 30 MPH, the vehicle jerked to the left without warning and crashed into a tree. The air bags failed to deploy. There were no injuries sustained. A police report was filed. The vehicle was towed to a dealer to be repaired. The manufacturer was not made aware of the issue. The failure mileage was 17,804.
I own a 2011 mazda cx-9. Another vehicle crashed head on into my vehicle while it was idling stoped at a stop sign when impact accursed . The air bags failed to deploy and both front passenger seat belts did not retract. There were injuries and a police report was filed. The vehicle was taken to an autobody shop for repair; however, a diagnostic test was not performed. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was invalid. The failure mileage was 104,585
Related recalls
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1‑800‑222‑5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.
Recall number 19V782000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1‑800‑222‑5500, Option 4. Mazda's number for this recall is 1317F.
Recall number 18V717000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2010 Mazda6, CX-7 and CX-9 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2009 Mazda6, CX-7, and CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 1317F.
Recall number 18V018000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling certain 2009 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Mazda is recalling certain 2007-2008 CX-7 and CX-9 sold, or ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Risk
- An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V‑012.
Recall number 17V457000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Risk
- An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
Recall number 17V429000 · Recall details
Questions about the Mazda CX-9 no deployment
Which Mazda CX-9 years have airbags did not deploy in a crash problems?
The model years with the most reports are 2010 (3 complaints), 2011 (2 complaints) and 2012 (2 complaints).
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