Mazda CX-9 backup camera problems

Filed Dec 10, 2025 · Driver assistance · AZ · crash

Backup camera shows three to four feet before red collision line is not accurate causing severe damage to my garage door.

Filed Jul 18, 2025 · Driver assistance · CA

My infotainment screen goes black 10-12 times a year, and therefore I lose access to my backup cameras. I have to turn the car off, and then back on, in order for the screen to function again. This has been happening for the full 8 years I have owned the car. I also have video of this happening, but the file is too large to attach so including photo only.

Filed Jul 14, 2025 · Electrical · IA

Infotainment screen (LCD) of Mazda CX-9 2018 has developed what looks like discoloration/scratching/frost in corner of screen about 2 years ago and it is continuing to spread over last 6 months. This screen is used for hands-free bluetooth/calling (which is now the law in Iowa) and the back-up camera which allows for safe backing. If screen is unreadable, these safety functions cannot be performed properly. I take my car into Mazda dealership for maintenance/oil changes and it has never been addressed as an issue, but I'm concerned.

Filed Nov 25, 2024 · Driver assistance · VA · crash

I was backing out of a parking spot while watching the backup camera when I felt a bump as if I hit something but the camera was showing I have enough space to the cars behind me. It turns out the backup camera image was frozen on the display and I had hit a car parked behind my car. Please investigate and make the manufacturer solve problems with the hardware or the software. Make sure the display shows a warning when the camera fails and the vehicle drives backwards. There may be children behind the car. Shifting into park and then into reverse again caused the camera to work correctly.

Filed Oct 16, 2023 · Driver assistance, Transmission · FL · crash · 1 injury

I was in a parking lot and came to a stop and placed the car in reverse to back into a parking space. The back-up camera was on and I began to back into the parking space when the car suddenly lurched/jerked forward and accelerated on its own. The car jumped the parking lot median strip and I hit a tree head on. I had my seatbelt on and the airbag deployed. The car then reversed back off the median into the parking lot. I turned off the car. Insurance company will have it inspected. The vehicle is a total loss. I was injured with a large lower abdomen hematoma and airbag burns on arms, wrists, and chest as well as various bruising. I was fortunate to have not hit pedestrians who were walking in the lot or other vehicles that were parked in the lot. There were no warning lights, messages, sounds. The brake assist did not engage. It was frightening.

Filed May 3, 2023 · Visibility · NJ

Internal (growing) spider cracks on center displays. The cracks are internal and cannot be felt by touch. Visibility risk when trying to use the backup camera. This problem is known by Mazda and they've issued a service alert (attached) for Models 2016-2018 but for some reason excluded 2019. Currently Mazda seems unwilling to cover the repair.

Filed Feb 21, 2023 · Electrical · NY

The main infotainment display randomly exhibited "spider cracking" which obstructs the view of the material being displayed within the screen. It is unsafe because the operator is unable to see maps, time, locations, controls, reverse cameras, etc. All of these are displayed in the screen and, due to the manufacturing defect, the operator is distracted by straining to see what is displayed behind the cracking. This is a well documented issue plaguing Mazda vehicles. Mazda has admitted it as defective, and are fixing the problem in the 2016-17 models. However, the 2018 model (which has the same screen as the 2016-17) is being refused. The fix needs to be extended to the 2018 model and beyond since it iw clear this it is still a widespread issue. It is well documented that once the cracking starts, it quickly spreads to the entire screen if not repaired, causing even more danger to the operator who will be distracted while attempting to see the display behind the screen.

Filed Feb 13, 2023 · Driver assistance · 40,000 miles · MD

The contact owns a 2019 Mazda CX-9. The contact stated that upon entering the vehicle, she noticed that there was a spider web crack on the center display screen. The contact stated that the failure affected the rearview camera image. The dealer was notified of the failure but did not provide any assistance. The contact referenced Mazda Service Alert Number: SA-008/18 and Special Service Program Number: B9. The manufacturer was notified of the failure but informed the contact that they could not assist as she had not been servicing the vehicle at a Mazda dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 40,000.

Filed Sep 14, 2022 · PA

> I have a 2018 Mazda CX-9 with about 70,000 miles on it. Since 2020 this vehicle started developing cracks in the infotainment center screen. I only had about 23,000 miles on it at that time. the cracks are now starting to obscure my back up camera, communication system and nav system displays causing a safety issue. It is distracting to not be able to see clearly on this screen and I am afraid something will happen to me or my kids. About a year ago I did take this car to the local mazda dealer, for the longest time I thought I did something to it, but I did not. They called mazda customer service and no good will was offered. there is a technical service bulletin out but not a recall. There are several models older than my vehicle that have had this screen repaired free of charge by mazda. Same issue - nothing different then what is going on with my car. There are many many of the very same complaints online. can some please investigate this issue. it is ridiculous.

Filed May 29, 2021 · Electrical, Engine · OR

When I shifted into reverse the back up camera wouldn’t come on and instead a screen that said check your surroundings stayed on the screen. I reset it using the 3 button reset method and it came back on. Drove it to the grocery store, and then it sat in my driveway for 3 hours. When I went to go back in to town, the car was completely dead. No power whatsoever. We tried jumper cables and those didn’t work. Finally tried a battery charger and after an hour of charging it finally came back on. A car this new shouldn’t be having these issues.