On or about april 15th , during an oil change and all fluid inspection by ewing ,plano ,tx, it was discovered that there was a power steering leak. And was told that I should bring the car to a mazda dealership asap after I called mazda USA. After several attempts that lasted a week, to get mazda USA on the phone, I was able to speak to a [xxx] that refused to give his last name, I explained him all the details and he told me that the car 3/36 warranty had expired by few days( I purchased the car new on 3/16/2011) I only had less than 32000 miles on the car,however good news he said the power steering was covered under the 5/60 warranty, of course he didn't know what he was talking about, because everyone I spoke to told me that the car steering was not covered,after lengthy phone conversations with [xxx] at 18002225500 opt 6- 2 and then extension [xxx] complain # [xxx], I was able to secure an appointment at el dorado mazda in mckinney,tx and a loaner car for 2 days, the manager [xxx], a total run around ,[xxx] told me that there was a seepage of fluid from the power steering and was not covered under the 5/60. I called mazda headquarters infuriated but [xxx] was never available and never returned my phone calls , my young children drive the car, power steering leakage are dangerous, I found out thru internet blogging many people have the same problem. I would never buy anther mazda,and hope the agency would investigate mazda ,safety item should always be covered under warranty ( [xxx]) information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2011 Mazda MAZDA3 steering complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
Driving from wisconsin to chicago illinois the power steering failed. When I stopped at a toll booth and started on the road again, the power steering was ok as soon as the car started to move. Same thing happened again on the same day driving on south on hwy i55 about 30 miles from home. When I stopped at a stop light coming into town and then left the stop light, again the power steering returned to normal. On another day, it happened one time after the car had been parked on an inclined. I backed the car up and could feel the power steering was gone but after the stop and then going forward, the power steering was ok. Again another day, it happened backing out of my garage but after stopping and then going forward, it was ok once again. Stopping the vehicle seems to cause the power steering to fix itself. I took it to the dealership. No codes could be retrieved. I only saw the little steering wheel light on the dash one time during these episodes although the light may have been on and I didn't notice it except for the one time. Not getting any satisfaction from my dealership, I called [xxx] , the car doctor. I was told by him, that this should be reported at this site as he felt it was a safety issue. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
On september 3, 2011 I purchased a brand new 2011 mazda 3 from mazda of escondido. On tuesday september 13, 2011 I started my vehicle and turned on the headlights at which point the power steering light and also the traction control warning lights came on. As I was trying to park my vehicle I noticed difficulty with the power steering. Also, the dsc button would not turn on/off while the light was on. On monday september 19, 2011 the same two lights came on again. I took a picture of the lights and the odometer reading so we could show the dealer. Due to a prior wrist injury power steering is a must for me.
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