The contact owns a 2015 Mercedes-Benz C300. The contact’s wife stated while driving 70 mph, the roof panel separated and detached from the vehicle. The vehicle was diagnosed but not repaired. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 57,000.
2015 Mercedes-Benz C300 body complaints
Page 3 of 3: complaints 41 to 61 of 61, newest first, as owners wrote them.
Panoramic Sunroof has had several problems previously. While driving 65 mph the plastic roof piece between the windshield and sunroof suddenly and unexpectedly dislodged and flew off the car.
The contact owns a 2015 Mercedes Benz C300. The contact received notification of the federal safety agency Campaign Number: 21V197000 (STRUCTURE) however, the part to do the recall was unavailable. The contact stated on June 18, 2021, while driving 55 mph, the roof plastic panel detached and flew into oncoming traffic. The contact stated no one was injured. The contact called the local dealer and was informed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000. VIN tool confirms part not available.
Sunroof clips are snapping on many w205 2015 mercedes c300 models causing the panoramic roof to come loose potentially flying off the car while driving this has the potential to hurt many people. Mercedes claims there is only a recall for models up to 2011 however hundreds of thousands of later model vehicles have the same issue. I read an article saying they recently opened a recall for the later models but my vin isn’t covered. If the 100 pound panoramic roof flies off while driving on the highway at 70 mph it can definitely kill someone. Please address my concern I cannot afford to come out of pocket for Mercedes defect and lack of help.
The contact owns a 2015 Mercedes-Benz C300. The contact stated that the sun roof ceased in the open position. The contact stated that the adhesive on the paneling had deteriorated which caused the sun roof to lose functionality. The vehicle was not taken to the local dealer. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 21V197000 (STRUCTURE) however, the vin was not included. The manufacturer was informed of failure and informed the contact that the vehicle was not included in the recall. The failure mileage was approximately 61,000.
Tl* the contact owns a 2015 mercedes-benz c300. The contact stated that the vehicle was recently in an accident. The vehicle was repaired at gerber collision & glass (102 corporate park dr, henderson, nv 89074) however, while leaving the collision center, the contact heard a loud knocking sound coming from underneath the vehicle. The contact asked the collision center to inspect the vehicle for the sound however, the collision center declined. The contact then took the vehicle to mercedes-benz of henderson service center (925 auto show dr, henderson, nv 89014) to be inspected. The vehicle was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 55,321.
Upon submitting a claim for my "inoperative" sensor issue and the car losing all power at highway speeds. I discovered your claim about panoramic sunroof detachments. Well you are in luck as I have a lovely mercedes with a roof panel that I had to glue to the track as it came apart. The hinge on right side is loose. I can no longer open the sunroof or it will catch wind as if it's about to dethatch. Driving the sunroof is so loose that it will not close without the help of holding it down so it locks into place. Brought it into the dealer last summer and they brushed it off and tried to charge me over $2,000 to get it fixed. They said "common issue" I would produce pictures, however my car is currently sitting at a mercedes factory shop getting its other safety issues taken care of.
There are no open or pending recalls on this VIN. For consideration of any part that is out of manufacturer warranty, it will first need to be assessed at the dealership level. If further assistance may be required, you can then contact the customer assistance center for further review by an executive referral manager. There are many factors in determining any consideration which include but are not limited to the vehicle history, miles, time out of warranty, customer pay, etc. Please be advised that there is no guarantee that assistance will be provided, but you would receive a call within one business day at the number you provide. 2015 c300 4matic panoramic sunroof front panel detachment while driving. The glass flew off and into traffic while I was driving on interstate highway I-25. I live in colorado springs co. Usa. And maintenance at the local mercedes benz there. Question is if there is any visibility to this issue via mercedes benz corporate, and if assistance on repairs are a realistic expectation. Failure date: 08/25/2020 the contact owns a 2015 mercedes-benz c300. The contact stated that while driving at the speed limit on I-25, the front glass panel detached from the vehicle. The contact stated a true realization of the issue was not fully comprehended when it happened outside of the noise it made at the time of failure, until the contact pulled over once off the highway, and confirmed that the glass panel had detached from the vehicle. The glass panel was not retrieved. The contact referenced the federal safety agency campaign number: 19v918000 (visibility) as a possible solution for the failure, the failure mileage was approximately 70123. Is assistance for the monetary cost of repair an option. Question reference # 200826-000024 date created: 08/26/2020 09:41 am date last updated: 08/27/2020 08:56 am*dt consumer stated in the latest findings during inspection that they was a manufacturer error and refund would be applicable.*jb*dt
I started experiencing loud wind noise coming from the top of my car near my windshield when driving over 40mph. I pulled over and examined the area and found that the top left glass panel in front of the sunroof on my 2015 mercedes benz c300 was slightly propped up. It seemed to be a possible seal or glue issue causing the glass panel to be slightly loose and allowing air in. I called mercedes and made the next available appointment for service a few days out. While driving on the freeway, I begun to hear the wind noise again but followed by a loud rip from the roof of my car this time but did not see anything in sight. When I pulled over, the glass panel was completely missing and went flying somewhere on the highway, causing a road hazard. It was torn off the car and the roof of the car is now exposed.
Front of glass sunroof flew off while driving on freeway - recall exists for older versions of my car. Mine is a 2015
On july 19, 2020, I was driving my mb c300, on highway 301 in bradenton florida. Suddenly, I heard what sounded like a gunshot. I was terrified. Once, I calmed down and was able to get to a safe location, upon examination, I discovered that my sunroof had spontaneously shattered. There was absolutely no evidence of any type of foreign object causing the sunroom to shatter. Fortunately, when the loud bang occurred, I had the presence of mind to not lose control of my car in what could have caused an accident. Also, if the sunroof had been partially opened the glass chards could have caused significant injury. This is completely and utterly unacceptable. Mercedes benz is a luxury car manufacturer, known for superior engineering. This should not have happened, under any circumstances.
I was driving on 02/13/2020, about to cross the arkansas/tennessee bridge when my sunroof exploded without an explanation. The entire panoramic sunroof shattered. It was the most frightening thing I have ever experience. If my sunroof screen had been open, all of the glass would have fallen on my head and in my eyes. Called the mb dealer for help, they weren't willing to help and suggested that I file it with my own insurance company. This is a defect of mb!!
At highway driving speeds in excess of 50 MPH, the glass trim panel of the panoramic sunroof vibrates and flaps wildly. It is not securely attached to the roof of the car. I took it to the dealer to have it replaced. It will fly off and hit the vehicle behind me. If the vehicle behind me were a motorcycle, the results would be disastrous.
Exploding panoramic roof. On january 18, 2019, two hours into driving from new york to canada for a family vacation, without any warning and for no apparent reason the panoramic roof to our 2015 mercedes benz c300 4matic suddenly and violently exploded. At the time of the occurrence the highway road (i84e)was straight, smooth and we were at cruising speed (60mph), no cars anywhere near us in front or from the rear. The explosion sounded as if a bomb had gone off or if we had been shot. Tiny glass particles sprayed my entire family including my wife, 2 daughter (12,15) and our puppy. Luckily the sunshade covering underneath the glass roof caught the larger pieces of broken glass. After making sure the family was not injured I managed to find a large piece of cardboard that I duct tape to the roof and slowly made our way back home, ending our trip. Upon arriving home I did lots of research and to my surprise found that exploding panoramic roofs was more common than I had ever thought with many owners gone through the exact situation as I. Yet, mercedes refuses to acknowledge this issue and presently does not have a recall on their problem. To add insult to injury when I brought the vehicle to the dealership for a repair, the service advisor acted as if this was no big deal and also that he has never seen this issue in his 34 years of being there. I can only assume that this is a false statement since the vallet person who took my car said he has seen it on quite a few occasion. Mercedes benz of north america needs to address this situation before it becomes a fatal mishap. The sound and glass debris could have easily distracted me enough for me to lose control of the vehicle and cause an accident. Luckily no one was near our car.
Panoramic sunroof spontaneously exploded while the car was sitting. Mercedes claiming something fell into it, but there was nothing above it or in the car while it was sitting in the garage. After reading online, this is happening to a lot of other consumers, including one who has started a class action lawsuit in california
I was driving at approx. 20-25 MPH during day light and all of a sudden there was light blinked on my dashboard for applying the brakes because of another vehicle ahead of me. I applied the brakes as well as brake assist plus system got activated as well. But still my vehicle end up hitting the vehicle ahead of me. The brake assist plus system which is claimed by mercedez to take brake automatically to bring the system to halt in case of emergency did not work and it end up hitting another vehicle in front of my vehicle
My sunroof exploded/shattered while I was driving today, traveling at a speed of 45mph on city road after turning a corner. Outside temp was around 85 and inside car was 75. Car has around 6800 miles, and there was nothing that hit the sunroof. Scary situation for the driver! Car is currently under warranty and at the dealer for repair, but they want my insurance to pay. I insist this be investigated because I believe it to be a manufacture defect
I was driving 580-e and merging onto I-5 s when I hit a humongous pot hole with my left font tire causing it to immediately blow out. That in-turn caused my stability tracking to engage, which caused me to slow down drastically. That caused another vehicle to near miss ramming me in the back and me side swiping another vehicle. I was driving approximately 70 MPH and almost lost control of the vehicle and had to immediately pull over to a very narrow shoulder of the road with my emergency flashers blinking. To ensure the safety of the vehicle, my self and other passengers in the car, I had to drive approximately 0.5 miles to the next exit (67) to safely get my vehicle off the road to a safe location. I then called a tow truck to tow my vehicle back to santa rosa where I live to get the tire replaced and front bump repaired. I am unsure of the cause of the unsafe condition of the highway or what caused the pot hole. There were several cars stranded with damages to their vehicles as well. One person came to the same exit (food mart on patterson road) with a blown out tire as well. I have her contact information if you need to contact her.
My vehicle, a 2015 mercedes-benz c300 purchased on 6/6/15 with approximately 1200 miles on the odometer. On monday morning 7/20/15, at approximately 5:30 am pdt, I was driving on the freeway when the interior lights came on and the drivers door popped open. There was no warning chime or indicator light prior to this happening. It was very frightening, and caught me by surprise. Luckily at the time there were no other cars near me. I was able to slow down and shut the door. I called the dealer and they were concerned and had me drop it off that afternoon. Picked up on tuesday afternoon 7/21/15 approximately 5:30 pm pdt. I was told they couldn't duplicate the door opening. However, looking at forums on the internet, this exact issue has been reported by others in the us and australia at least. Some were the drivers door others were the passengers door. One reported it happening a second time after the dealer inspected. I am very concerned about this happening again, and possibly triggering an air bag or auto-park. I do not feel safe in this car. I have contacted mercedes-benz USA via chat this morning 7/22/15 and they will have a case manager contact me.
I receive warning after I pass 5 MPH speed if any of the passenger doors or trunk is open. The car needs to notify me as soon as it goes into drive mode. Manufacturers response has been quoted below. "we tested a c300 here. If the driver door is open, there is an immediate message when the vehicle is put in gear (forward or reverse). However, all other doors receive a message at approximately 5 MPH. Mercedes-benz recommends that the driver make sure all passengers are in seatbelts and the doors are secured. "
Soon after purchasing mercedes, discovered the following potentially hazardous safety issues (all of these features are standard): 1) new "keyless-go locking system is factory programmed to unlock all doors when key is in owner's possession & rear driver's door handle is touched, allowing intruder(s) to easily enter other side of vehicle. 2) new command/computer/touch pad system, controls various operational functions, like radio, encouraging driver to take eyes off the road to operate. Touchpad requires driver to make "mouse-like" actions on computer pad (located on console) while simultaneously driving. 3) new air flow & vent system, circulates air from grill to windshield, allowing leaves & other debris, incl. Water, to enter engine compartment at the top of hood. Debris lodged here could potentially result in overheating & cause fire or result in damage to wiring and/or other components of the engine. 4) letters (w/pictures) sent to mbusa, ceo, resulted in phone calls from subordinate staff, rejecting outright each complaint but advising that debris in engine area is "normal" & customer's responsibility to remove. Letter to daimler's ceo in germany was referred back to mbusa. 5) asking for your intervention before these problems potentially result in injury or fatality. If this is not the office to investigate & intervene, please forward to the correct agency & advise accordingly. Can provide additional info. On request. Thank you...
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