The contact owns a 2016 Mercedes-Benz C300. The contact stated while driving 60 mph, the sunroof suddenly exploded and shattered. The contact stated she was able to pull over to the side of the road, where she inspected the vehicle and did not find the cause of the failure. The contact then drove the vehicle to her destination. The vehicle was taken to an independent mechanic who diagnosed that the roof panel needed to be replaced. The dealer was not notified of the failure. The manufacturer was made aware of the failure and declined to provide any assistance. The vehicle was not included in the federal safety agency Campaign Number: 21V197000 (Structure). The vehicle was not repaired. The approximate failure mileage was 32,000.
2016 Mercedes-Benz C300 visibility complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
Sunroof will not open or close, this is a major safety issue! Sunroof is currently open. Also, defrost does not work properly during severe weather conditions. When it is raining, my windows will not unfog, this is dangerous and may cause an accident!
Sunroof will not close at all, seats will not adjust (electrical), wiper visibility is unclear, defrost doesn't work properly.
While driving on the highway, I heard a loud noise that, on first impression, LED me to believe someone fired a gunshot at and struck my vehicle. Upon looking up, I immediately noticed it was not a gunshot but instead the glass to the front portion of my panoramic sunroof had spontaneously shattered and flew completely off the vehicle. This flying glass flew directly backwards and could have posed a deadly result for the numerous drivers traveling behind me. There were no flying objects or other dangerous instruments that struck the vehicle but the sunroof spontaneously, on its own, shattered and completely detached from the vehicle. Upon subsequent online investigation, I learned this very issue has been experienced by other mercedes benz drivers, with the sunroofs spontaneously shattering and flying off. Despite purchasing a extensive warranty at the time of purchase, body work, inclusive of glass replacement, is not covered. Consequently, I was forced to file an auto insurance claim, which required an immediate $500 deductible to be paid to enable the repair company to order the replacement glass. This reoccurring issue most certainly requires a recall for vehicles containing this problematic sunroof. It is not only a danger to the driver of the vehicle, but also to all others traveling on the road.
The panoramic sunroof sliding clips are plastic and break. While going down the road the roof lifted when I attempted to close it. The plastic clips broke that secure the slide rail and glass together.
On october 15, 2019 and on july 1, 2020 the glass panel which is located in front of the panoramic sunroof blew off the car while driving on the highway. This piece of glass does not move and became a dangerous projectile endangering other vehicles. I would guess the glue is not bonding properly
Heard something crack and the found later plastic pieces of the shoe on the right side on the sunroof in the rail of the sunroof. It was the rail guide shoe. The mechanic advised me the entire roof would need to come up, including headliner. He also said you'd need to replace rails, which sounds a bit much for a plastic shoe. I agreed, it's ridiculous that these are made of plastic. 4 thousand dollars to fix it. I been seeing a lot people complaining about the same problem.
In addition to a strong, noxious, moldy odor, vehicle's front windshield fogs over so totally that it becomes dangerous in highway driving. The HVAC/climate-control system's defroster is unable to clear more than the bottom few inches of the windshield: the only way I can see through it is to wipe away the fog with my hand. This happens when the vehicle is in motion but persists when it is stationary. This happens in almost any weather, but especially if there is moisture in the air(fog, rain).
Tl* the contact owns a 2016 mercedes-benz c300. While driving approximately 65 MPH, a loud noise suddenly occurred. The driver pulled over and discovered that the sun roof had erroneously shattered. There were no injuries. The vehicle was taken to the mercedes-benz of littleton (8070 south broadway, littleton, co) where it was diagnosed that the sun roof was faulty and needed to be replaced. The manufacturer was notified. The failure mileage was 34,000.
Tl* the contact owns a 2016 mercedes-benz c300. While driving 70 MPH, the panoramic sun roof exploded. There were no injuries. The vehicle was taken to a local dealer (mercedes-benz of laguna niguel (1 star dr, laguna niguel, ca 92877) where it was diagnosed that a rock shattered the sun roof. The contact was advised to file a claim with the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue and was performing a product investigation. The failure mileage was 10,000.
Tl* the contact owns a 2016 mercedes-benz c300. The contact stated that there was an extensive glare that impacted the contact's visibility pertaining to the mirrors. The manufacturer was notified of the failure and advised the contact to have a dealer inspect the vehicle. The service center manager at the dealer test drove the vehicle and indicated that there was a high glare causing poor visibility. The dealer and the manufacturer provided no repair solution. The contact was unable to determine if the vehicle would be repaired. The failure mileage was not available. Updated 09/08/16*lj the consumer stated when making a right or left turn, he loses the vision of the road.
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