2018 Mercedes-Benz C300 steering complaints

Filed Feb 4, 2019 · Steering · CA

Tl* the contact owns a 2018 mercedes-benz c300. The contact received notification of the federal safety agency campaign number: 18v850000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of long beach (2300 e spring st, signal hill, ca 90755, (562) 374-7759) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Filed Jan 14, 2019 · Steering · CA

I am writing to share my dissatisfaction with mercedes benz. I have a 2018 c300 that was purchased brand new. The steering wheel is deteriorating and I addressed the service department of ontario,ca. I opened a case with corporate and spoke with case manager james who was not helpful, and refused to put in a escalation to management about my situation. He actually thought my call was funny and laughed at one point. I was insulted by mercedes benz with the comment you guys told me about my wheel, and how you will not stand behind the standard warranty which I'm covered under. I feel highly offended by the comment used by the dlr towards me of "you use too much lotion". Sounds like a racial comment if you ask me. I am uncertain if its because I am a woman of color that I was told that comment. It actually doesnt sit well with me. I will think twice before another purchase of a mercedes benz! You guys quote me for a new steering wheel of $2,117 to rectify my issue and offered to pay 30%? I'm a new customer and this is terrible service/treatment. I had a dodge vehicle before this fully loaded with leather, & this has never happened. The service department for about 4 weeks from 12/2018 had never scheduled a appointment for service of my wheel upon my request and never contacts me, yet sends survey's? The agent even told me the dlr lied to me about them contacting corporate, and never reached out for assistance. Also the service department wanted me to work with a irf to replace the leather but I want corporate to stand behind the standard warranty. Car is only 8 months old. This is terrible business and unethical!