Tl* the contact owns a 2019 mercedes benz c300. The contact received notification of the federal safety agency campaign number: 21v058000 (communication, electrical system) however, the part to do the recall repair was unavailable. The contact called mercedes-benz manhattan (770 11th ave, new york, ny 10019, (212) 629-1600) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the update would happen automatically. The contact had not experienced a failure. Parts distribution disconnect.
2019 Mercedes-Benz C300 electrical complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
Tl* the contact owns a 2019 mercedes-benz c300. The contact received notification of the federal safety agency campaign number: 21v058000 (communication, electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced the failure while approaching a stop sign when the vehicle failed to accelerate forward without warning. The contact coasted the vehicle 5 MPH to the shoulder of the road. The contact turned off and restarted the vehicle and the vehicle resumed normal operation. The vehicle was taken to mercedes benz of bloomfield (36600 woodward ave, bloomfield hills, mi 48304, (248) 644-8400) where it was diagnosed that the over the air (ota) module needed to be updated. The ota was updated however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 8,004. Vin tool confirms parts not available.
Tl* the contact owns a 2019 mercedes-benz c300w4. The contact received notification of the federal safety agency campaign number: 19v586000 (electrical system). The contact stated that mercedes-benz of caldwell (located at 1230 bloomfield ave, west caldwell, nj 07006, (973) 227-3600) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
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