Takata recall. Contacted mercedes benz greenway spoke with service department explained that I checked upon mail notification of a recall on my vehicle. Spoke with receptionist who told me that there was no recall (tammy or chrystal). Called back and luis told me that there was a recall but no solution. What do I do? Continue driving at risk with my child in the car!!!!???
2016 Mercedes-Benz CLA250 airbags complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
Hello, I am writing to file a complaint that I was not contacted or informed by mercedes benz or my dealer in boston (mercedes benz of boston, herb chambers) that my vehicle (VIN) was affected by the recent recall regarding the issue with the electrostatic discharge inadvertently setting off the airbag. I had to find this out through the federal safety agency website and until now I have been driving around unaware of this serious safety issue and risk. My airbag was not deployed or I did not have this issue affect me yet but now I'm hesitant and afraid to drive without having this issue fixed. It also scares me that I have been driving unaware of this issue because neither mercedes benz or the dealer contacted me in a timely manner and it makes me wonder what would have happened if this issue struck me while I was driving the last few weeks.
Tl* the contact owns a 2016 mercedes-benz cla250. While driving at slow speeds, the passenger side air bag deployed without warning or impact. The vehicle was towed to the dealer where it was diagnosed that the driver's side undercarriage was damaged. The vehicle was not repaired. The passenger sustained injuries to the face and right arm, which required medical attention. A police report was filed. The manufacturer was made aware of the failure. The failure mileage was 1,583.
Tl* the contact rented a 2016 mercedes-benz cla250. While driving 45 MPH, the contact's vehicle crashed into the rear of another vehicle. The contact stated that the brake pedal was depressed and failed to operate as intended. The contact also stated that the autonomous braking system failed to operate as intended. The air bags failed to deploy. The vehicle was towed to an independent mechanic. There were no injuries. A police report was filed. The rental agency was notified of the failure. The manufacturer was not notified. The VIN and failure mileage were unknown.
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