Suspension issues, I just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and I spent out losing control of the vehicle. I am unable to get mercedes-benz USA to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusa directed me to the local dealer but the dealer couldn't find the spec. I was told I would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow. It was raining and I was doing 60 miles nothing more.
2013 Mercedes-Benz E350 suspension complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
Suspension issues, I just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and I spent out losing control of the vehicle. I am unable to get mercedes-benz USA to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusa directed me to the local dealer but the dealer couldn't find the spec. I was told I would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow.
Despite all attempts, I am unable to get mercedes-benz USA to share the ground clearance specification for my vehicle. My car has 145,000 miles. I need to replace front shocks/struts. I need the ground clearance spec in order to determine whether to replace front springs at the same time. Ground clearance is commonly published as part of technical specifications for all other cars. This is the first car I have owned for which the ground clearance specification is neither published nor available through other means from the manufacturer. Mbusa first directed me to the local dealer but the dealer couldn't find the spec. Then they said that they did not have access to this specification and they couldn't help. Next, I reached out to the mercedes customer assistance center in europe. But they couldn't find the specification either. Finally, I received a phone call from mercedes-benz USA customer assistance center. They gave me a ground clearance specification that is far lower than the clearance on my car. For high-mileage cars, the ground clearance should be lower than spec, not higher. When I stated this, they gave me a different higher number. Bottomline - unless I have the true ground clearance specification for my car, I can't determine whether my car's suspension is in good health. A tired, sagging, suspension could lead to safety issues. On a related note, mercedes-benz has zero stock worldwide for the front springs for my 2013 vehicle. This is unacceptable for a car that is only 6 years old.
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