Mercedes-Benz E350 seat belt problems

Filed Aug 15, 2025 · Seat belts · 86,600 miles · CA

The contact owns a 2014 Mercedes-Benz E350. The contact stated that while the vehicle was parked and occupied, the message that the seat belt was inoperable was displayed. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed, and determined that the seat belt pretensioner had failed. The seat belt pretensioner was replaced, and the vehicle was repaired. The manufacturer was notified of the failure and informed the contact there was no recall on the VIN related to the failure. The failure mileage was 86,600.

Filed Feb 26, 2021 · Airbags, Brakes · CA

I just purchased a vehicle from a private party and we kept communicating for about 4-5 days. During that time the seller claimed he was the 2nd owner and that was great. Then he posted pictures and videos of the car in a video and it looked in perfect condition. Then after driving 3 1/2 hours to meet the seller and he lied about the year of vehicle. The damages were far beyond shown on the video and pictures. Then the major issue was that there was an warning light stating the driver SRS needs to be serviced, I asked the seller mohummed. What this is and he said its the seat belt buckle and it something I can find in the trash can. Also there was severe oxidation on the roof and he was not willing to change the price at all. Then when I asked him how many owners had this vehicle and he says he's the second owner and I was very suspicious because this car will of had 7 owner after me, I did call him and he claimed he told me that the airbags don't work!!! I was very upset due to the fact we have a child and the care has 2 stage airbags and he didn't service anything himself everything else's was from the previous owners. He simply beat it up and then sold it. The biggest issues besides scratches and dents, it's clean in the interior however he didn't mention a airbag not working and I specifically asked him what going on with this airbag warning and he simply said it goes away and you don't have worry about it its nothing serious.... When I figured it all out and spoke via by phone 2 days after the purchase he didn't even have a contract or bill of sale. I want the airbage replaced or he can give me my money back and we can end it at that point. My phone: [xxx] seller:([xxx]) :[xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Feb 5, 2021 · Seat belts · 112,000 miles · SC

Tl* the contact owns a 2009 mercedes-benz e350. The contact stated that the driver's side seat belt warning light would illuminate on the instrument panel despite the seat belt being in operation and securely fastened. The contact took the vehicle to an independent mechanic who informed him that the seat belt buckle was defective and needed to be replaced. Carlton motorcars inc (2446 laurens rd, greenville, sc 29607) was contacted and informed of the failure. The contact was provided an estimate for the diagnostic test but declined. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 112,000.

Filed Nov 9, 2020 · Seat belts · 102,000 miles · NC

Tl*ln consumer stated seat belt suddenly failed to retract. Vehicle was repaired by a dealer but manufacterer declined to replace or reimburse the consumer.

Filed Jul 21, 2020 · Seat belts · CA

Why was I charged 190.00 to diagnose a safety feature, then in order to not lose my money, I had it replaced because the message was driving me crazy. For 302.61 I notified your team and I have no heard anything from anyone. I have also been in contact with mb USA... For all I know, the sensor may have been reset. They are no help either... I wasn't looking for a recall or a campaign. My acura seat belt wouldn't retract was replaced for free some time a go. And there was no recall

Filed Jun 23, 2020 · Seat belts · 10,700 miles · CA

As I started up last week I am receiving a pre-safe SRS inoperative message - I called the dealer and I feel with this being a safety feature I should not have be charged for the diagnostic, but I did on june 19. Turns out its the seat belt mechanism that needs to be replaced and its going cost me close to 500. If I don't get the work done in 30 days, my 190.00 goes to waste- years ago, in my acura my seat belt broke, it was replaced at no charge due to it being safety equipment- I don't want to pay until it is confirmed it should be no charge.

Filed Jun 4, 2019 · Airbags · IL

Took my car to mercedes benz of chicago on 2 occasions for the recall. They refused to replace the airbag that was recalled unless I get the seatbelt retractor fixed which was $600. They also tried to get me to look at newer vehicles to purchased. I feel like they were trying to get me to spend money on labor for other things wrong with the vehicle in order to get recall done. I also didn't like the fact that they kept my car overnight and made sales calls to me.

Filed Nov 20, 2017 · Seat belts · 74,563 miles · CT

Front passenger seat belt buckle plastic encasement is broken. The belt works, but the 2 pieces of plastic where the belt clips into, will not stay together. See pictures. I brought this to the dealer to be repaired, but they cannot do it without replacing the entire seat belt assembly. This cost is estimated at $500. See document concern and estimate pages attached.

Filed Sep 22, 2015 · Seat belts · CA

The purpose of this is to alert you of a safety hazard / product defect of the seatbelt buckle in the 2007 mercedes benz e350 4matic wagon (?mb e350 wagon?). I have sent a similar letter to mercedes benz reporting the situation. On august 7, 2015 while riding in the front passenger seat of an mb e350 wagon, I placed my left hand on the left side of my seat near the seatbelt buckle, as leverage in order to adjust my sitting position. As I shifted my position, the seatbelt moved through the inserting (top) part of the buckle, and in the process severely and painfully pinched the skin on the inside of my left forearm. Although the seatbelt buckle ?let go? Of my skin it caused a serious contusion: within seconds of the incident, a painful, 2-3inch long, raised/swollen contusion developed on my forearm. The contusion quickly turned very dark red as the blood continued to pool under my skin. Thinking this was a one off occurrence, few minutes later, I once more attempted to shift my sitting position in the same manner as above, only to suffer the exact same injury again. The seatbelt buckle caused injury to a smaller area but this time it slightly broke the skin. Again,a painful dark red swollen contusion developed immediately. (on 9.22.2015 I mailed a letter to the federal safety agency with 4 pictures of my forearm for your reference. Pic #1-3 were taken immediately following the injuries and pict #4 was taken several days later. Both injuries were very painful when they occurred and my arm as quite sore for several days later.) following my injuries, I asked my friends and family if they had experienced the same injury caused by the seatbelt buckle, and several of them had. I do not wish to speculate how severe the injuries would be if this occurs to an elderly individual whose skin is often more delicate.

Filed Jun 10, 2009 · Airbags · TX · crash · 1 injury

My mercedes-benz e350, 2006 model got an accident on mar 20, 2009. My car was pushed by the back car into the front SUV and slid into SUV's bottom. My car was total damaged. My seat belt was stuck. My car's front hood was puckered up and back bumper was pushed almost 90 degree. But my driver's airbag was not deployed. Airbags of the car hit my back was deployed.