The 2022 Mercedes EQS 450 has been an ongoing dangerous driving experience for me. I have been jolted and frightened over and over as the car's autonomous emergency system fully engages when driving as well as when it does not engage when I’m stopped at a light. I have expressed my safety concerns on numerous occasions to the management at the dealership. As I am writing this I see on your website, there is an unrepaired recall on this car with a remedy not yet available. In April, 2023, the car stalled and the messages below appeared on the dashboard: Attention Assist System Suspended Malfunction. Drive at max. 50 mph Stop Vehicle Level Too Low When the car was at the dealership, I was told, while it is a new model, they are trying to figure out the problem. I no longer want to be a guinea pig and endanger my life driving this car. In October, I backed into a low brick wall when the sensors did not alert me. At that time, I told the service department about the sudden braking and stalling. I had the damage repaired, costing $7000 and was told all was fine with the electrical panel. The dealership is now telling me after the car was there for 2 weeks, the car is fine. After being told this in October and with ongoing issues, I have no reason to expect it to be any different this time? I feel unsafe driving this car and do not want to jeopardize my life. Originally I was told Mercedes is aware of these issues and they would offer me a buy back and walk away. Now they are saying the car is fixed but Mercedes will offer me $5000 towards a trade-in and $70,000 for my car with less than 3000 miles. Offering me a substantially less amount of money than I paid for the car with on going safety issues is not acceptable.
2022 Mercedes-Benz EQS 450 brakes complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
On several occasions driving at 50+ mile per hour maintaining a safe distance and with no hazards around, the vehicle abruptly stops and the last time it skid damaging my rim. 1) It appears that the electronic braking system (EBS) is defective. 2) My safety as well as vehicles behind me are at risk of collision due to this problem. 3) I brought this vehicle to the dealership and they claimed that they worked on it and asked to come back if this issue happens again. 4) This vehicle has been taken to the dealership but I'm not sure if it was inspected by the manufacturer. 5) There were no warning lights, no messages or any symptoms which makes this nerve wrecking since it can happen at any moment. The first time this occured was in April 2022, then in July 2022, September 2022, and finally December 2022 at which point I brought the car to the dealership since I feel that I'm in danger as well as other motorists/pedestrians while this car is on the road.
On four instances my car thinks that there is an object in front of it and automatically initiates emergency breaking. It happened today TWICE at 67mph on a highway and I almost got smashed by semi behind me!!!
I was traveling at 75 mph along the freeway on a clear day around 2pm when all of a sudden the car's autonomous emergency braking system fully engaged and brought the car to a dead stop. there were no obstacles or impediments in front of the car or near the car at the time. It was terrifying and could have resulted in me seriously injured or killed if there had been any vehicles traveling behind me. This had happened twice previously with the car but in less dangerous conditions and at lower speeds, but this time it was much worse. It has caused me a lot of ongoing anxiety and mental anguish and I feel very emotionally distraught by the incident. This is a brand new Mercedes EQS vehicle that I have only had a few weeks.
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