Tl* the contact owns a 2016 mercedes benz glc300. The contact stated he placed the gear shifter in park while engine was running however vehicle rolled across the street and crashed into a stone wall. The contact opened the driver's side door however, vehicle failed to stop. There were no reported injuries or fire. The air bags did not deploy. A police report was filed. The vehicle was towed to an independent lot. The local dealer and manufacturer were not contacted. The failure mileage was 29,000.
2016 Mercedes-Benz GLC 300 airbags problems
12 complaints (9% of all complaints for this car). Typical mileage when it fails: 29,000. 4 crashes reported.
- owner complaints
- 12
- of this car's complaints
- 9%
- typical mileage
- 29,000
- crashes
- 4
- recalls
- 1
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Mercedes-Benz GLC 300 airbags problems in other years
Related recalls
Air bags: frontal
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
- Risk
- If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
- Remedy
- MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1‑877‑496‑3691.
Recall number 17V627000 · Recall details
Related investigations
Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
EA21002
What 2016 Mercedes-Benz GLC 300 owners say
Most recent owner complaints, unedited.
Vehicle was going on the left most lane of the i580 eastbound at adaptive cruise at 65mph. Both steering and speed was under control by the the adaptiv e cruise feature. I was having my hand on the steering and foot on the brake. All of sudden car took left turn on its own and crashed into side concrete rail followed by a quick turn and came back to the halt in the middle of the 2nd highway lane. Things happened so quickly that I could not even realize what happened to the adaptive cruise which lead to this sudden turn. I would like you or the federal safety agency to investigate the matter. I am 7 month pregnent and in significant pain caused by this accident. I am not able to take any hard drugs because of my pregnancy. It has been a big trauma for me at this point of my pregnancy. It will be going to be very tough for me from now to trust on the features advertised and sold to us by mercedes. We have been in touch with mercedes for over a month. But they are not showing any proactiveness to look into the matter. They are intentionally delaying the process hoping we will give up sooner than later. I would request the federal safety agency to intervene and take severe steps towards mercedes. Mrs mary elizabeth from mercedes has been confusing about the process and has no clue about what is next. She is not willing to provide any information and after wasting 20 days she is blaming insurance company did not provide permission. They never bother to call me and update me about process and just formally send an email with half baked information.
I purchased this mercedes new in 2016, the brakes have squealed ever since when cold 32 degrees or less.. Once in awhile when warm. 2 we smelled gasoline, we took it to a repair shop, they found two fuel hoses sprayed gas in a mist especially when cold.. 3 there are 3 recalls open on this mercedes, I took it in when the air bag recall arrived at our house, I was told we don't have parts. Our car is out of warranty, it has 56000 miles. I take it to a repair shop run by certified mercedes technicians. Thank god we didn't have a fire with the gas leak. I did smell the gas when moving thru the ventilation system and when sitting and the smell was all around the car.
Tl* the contact owned a 2016 mercedes-benz glc300. While driving west bound on a four lane road at 35 MPH, a pick up truck on the north side turned. Another truck was blocking the driver's visibility when the pick up truck turned across the four lane highway. As a result, the contact's vehicle t-boned the pick up truck. None of the air bags deployed. The command system that notifies when a crash occurred failed to function. A police report was filed. The driver sustained minor bruising, a sore neck and shoulders, and back and leg pains from applying force to the brake pedal. Medical attention was received. The vehicle was towed to a collision center. The vehicle had not been diagnosed yet by the insurance company and the dealer (mercedes-benz of sioux falls, 4410 w 12th st suite 2, sioux falls, sd 57107, (605) 336-5060). The manufacturer was notified on the day of the crash and indicated that they would follow up to investigate the air bag failure. The VIN was not provided. The approximate failure mileage was 22,000.
Tl* the contact owns a 2016 mercedes benz glc300. The contact received notification of the federal safety agency campaign number: 17v627000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the mercedes-benz of north palm beach dealer (561‑848‑2900, 9275 fl a1aalt, north palm beach, fl 33403) and it was confirmed that the parts were not available. The contact also called the mercedes-benz of palm beach dealer (561-689-66363, 4000 okeechobee blvd, west palm beach, fl 33400) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
I am being told by my dealership that they have satisfied the recalls on my vehicle, but, as of february 15, 2018, there are still 2 open recalls on my VIN. I have a young child and am very concerned about my vehicle's air bag inadvertently deploying due to wiring issues in the steering column.
Tl* takata recall. The contact owns a 2016 mercedes-benz glc300. The contact received notification of the federal safety agency campaign number: 17v627000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (mercedes-benz of orange park, 7018 blanding blvd, jacksonville, fl 32244, (904) 777-5900) did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted to determine when the remedy and parts would be supplied to the dealer for the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Deer ran into path smashing at 70 MPH impact and damaged to front of vehicle disabling the vehicle. Message on the dashboard "SRS malfunction" requires service. The vehicle is still in collision shop after 4 weeks at chapman collision center, tucson, arizona. Mb dealership was notified in tucson, az and was not concerned about the driver airbag not deployed in the accident.
The recall notification is dated october 6, 2017 and on this date, 1/19/18 there is still no information when the repairs will be done. This presents a hardship when trying to trade-in or sell an affected vehicle since some dealerships will either not accept it or offer much less money in relationship to the actual value. Mercedes-benz should be held accountable to resolve issues in a more timely basis. It is now over 90 days and there should be fines or other consequences to motivate an expedited solution. I've called the dealership several times and they have no idea and told me I would probably know before them. Unacceptable.
Tl* the contact owns a 2016 mercedes-benz glc300. The contact received notification of the federal safety agency campaign numbers: 17v819000 (exterior lighting) and 17v627000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Wagner mercedes-benz of shrewsbury located at 760 boston turnpike, shrewsbury, ma 01545 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available for the federal safety agency campaign number: 17v627000 (air bags). Parts distribution disconnect for the federal safety agency campaign number: 17v819000 (exterior lighting). *tt
Questions about the 2016 Mercedes-Benz GLC 300 airbags
Does the 2016 Mercedes-Benz GLC 300 have airbags problems?
Owners have filed 12 complaints about the airbags of the 2016 Mercedes-Benz GLC 300, 9% of all its complaints.
At what mileage do 2016 Mercedes-Benz GLC 300 airbags problems start?
The typical (median) mileage in owner complaints is 29,000 miles.
Was there a recall on the 2016 Mercedes-Benz GLC 300 airbags?
Yes, 1 recall: 17V627000. Check your VIN to see if your car still needs the free repair.
What year does the Mercedes-Benz GLC 300 have bad airbags?
The Mercedes-Benz GLC 300 model years with the most airbags complaints are 2016 (12 complaints) and 2017 (12 complaints).
Other 2016 Mercedes-Benz GLC 300 problems
Engine 42Brakes 27Fuel system 21Electrical 11Steering 7Transmission 6Seat belts 5Visibility 5Body 4Wheels 4Acceleration 2Tires 2Driver assistance 1Lights 1Suspension 1
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